Woman complained to manager about DD

[Bearaque]

So my DD works at McDonalds whilst she’s at sixth form and today she’s come home upset. She was working at the window, handing out the food.

This woman made a complaint to the manager that DD didn’t say a single word to her or look at her when she passing her the drink and food and that she was too busy talking to her friend. Complained to manager who had words with them both.

DD said this was true but at the end of the day it’s McDonald’s, it’s full of teenagers, as long as you get your food quickly does it even matter what the service is like?!

Your daughter was rude and unprofessional. She is being paid to serve customers and interact with customers, which includes acknowledging and speaking to customers. The manager was right to call her our on this and hopefully it is a lesson learned for your daughter. The world of work is not a social hangout. Better she learns now than later.

McDonald’s is known to be a good employer and I think it’s absolutely reasonable to expect decent customer service from teenagers working there. My dd is 16 and on minimum wage in retail. I taught her basic manners and to take pride in her work, it’s a shame the op’s daughter has to learn this from a manager rather than her parents.

Anytime I’ve been to McDonalds the employees have been happy, polite and helpful. Doesn’t matter if it’s there or the Ritz your daughter is being paid to do a job and it’s customer facing so yes she does need to be polite and helpful.
But tbh you seem to think it’s ok and it’s only McDonalds so maybe your daughter is picking the vibe up from you and it doesn’t matter “it’s McDonalds”

Your DD is working in customer service. Aka serving customers. Not chatting to her mates and tossing burgers out of the window without so much as a hello.

Whenever I get ignored in this way, I refuse to do anything without eye contact with the staff member and acknowledgement. Yes, holds up the queue, but I'm a customer, not a farm animal expecting stuff to be shoved at me with no acknowledgement. In doing so, I can then acknowledge the staff and thank them. It is respectful at the end of the day, for both staff and customer.

Manners and respect costs nothing. It seems your daughter has neither.
What difference does it make whether it was McDonalds or anywhere else? The woman who complained was right.
Your daughter is employed to provide a service to customers which should include basic manners. This is something clearly your daughter didn't do or show. Not only did she fail to engage she compounded that by carrying on a conversation with someone else. Ignorant and rude.

Surely the bare minimum attitude is looking at the customer when handing over the food and saying something like "here you go". OPs daughter couldn't even do that.

Of course it matters where the job is irrelevant. Good manners and common courtesy says a lot about a person in my opinion. Hopefully your daughter has learned a lesson.

I don’t really expect much from a McDonald’s drive through tbh. I don’t really want to talk which is why I prefer the drive through.

Having said that, there are occasions where the order is wrong or I need sauce or something and need two seconds of their attention.

It really depends on the attitude she presented at the time. I can’t imagine if ever have the energy to complain.

Nevertheless, it’s not really your battle and them being teenagers is besides the point. Teenager or not if you’re an employee then you need to maintain the standards expected of the place paying you, otherwise you are going to get called out by the manager. That’s life.

Your daughter is the way she is, because of you.

Well done.

Par for the course. Whoever complained is a proper sad act.

Vicky Pollard is that you?!

Your daughter ignored the customer, how were they supposed to tell her she was rude! They drew the attention of her manager to it, which is the correct thing to do.
It doesn't matter where she works, basic manners are required.

So, it’s OK to look down on your employer and its customers by assuming you don’t need any customer service skills or basic manners to work there and deal with members of the public who eat there?! Tbh, I would think if staff make that little effort in public, then what corners could they be cutting with safe, hygienic food preparation? Why assume if little effort is made at front of house that more effort is made where you can’t be seen by the public?

Her attitude is appalling! She deserves a telling off. I can't believe you are siding with her.

Welcome to the world of work. Your DD needs to up her game if she wants to survive!!

I worked in retail all through my teenage years in shops, delis etc. I think I experienced some of the best life lessons that I never learned in college. I recall many incidents with annoying customers etc. it’s par for the course. Your daughter needs to just take the criticism on board and get on with it. To learn what it is like being an adult in a workplace .

No it's not ok

No matter where I go for my takeaway I'm paying for someone to prepare it and decent service.

But clearly with you telling her it doesn't matter if she's rude "because it's only MacDonalds" is really shitty behaviour on your part

By saying "it's mcdonalds," you're implying that it's ok OP. And it isn't. Your daughter is impressionable and you need to ensure and instil integrity and and a hard working attitude no matter where she works. Clearly your daughter lacks basic manners if she can't even acknowledge a customer. A "here's your order thanks so much" would have likely gone a long way.

You sound terribly entitled and so does your daughter. What a shame.

There is someone out there who really needs a job and your daughter has taken that job up.

McDonald’s food is no longer cheap. But even if it was the customer still deserves basic courtesy. As Mary Portas suggests to people working in retail and hospitality Smile Speak Serve and you will make the customer feel valued.

Your daughter is a very rude individual.

Tell her to put it down as a learning experience and move on. It's not a bad thing that she's upset, at least she cares!

Apple didn’t fall far from the tree here it seems. Teach your daughter better op.

Of course someone in a customer facing role should have good customer service. It should go without saying really. I’ve been served by some lovely teenagers at our local McDonald’s who are friendly and welcoming- it’s perfectly possible. Your dd has hopefully learned from this how to better employee- a valuable lesson to take forward.

I wouldn’t complain myself because I wouldn’t be bothered. However it doesn’t make it ok. She is not being paid to have a laugh with her mates and it is quite rude. And it’s not par for the course for mc Donald’s workers to be rude they are usually quite pleasant.

Looks like it's a big learning day in the bearaque household