Woman complained to manager about DD

[Bearaque]

So my DD works at McDonalds whilst she’s at sixth form and today she’s come home upset. She was working at the window, handing out the food.

This woman made a complaint to the manager that DD didn’t say a single word to her or look at her when she passing her the drink and food and that she was too busy talking to her friend. Complained to manager who had words with them both.

DD said this was true but at the end of the day it’s McDonald’s, it’s full of teenagers, as long as you get your food quickly does it even matter what the service is like?!

Your DD was rude, that was really poor customer service on her part.

The woman was absolutely right to complain, and hopefully your DD has learned her lesson.

What do you mean by "deep"? Of course it's reasonable to complain if the service is poor. Even in McDonald's. One's work ethic shouldn't be dependent on the setting, and customers deserve to be treated with the same respect everywhere.

Oh FFS does it matter. I don't drive so don't use the drive through. They usually just call our number they leave for us to take I say thank you. Sometimes I'm acknowledged sometimes I'm not. I'm not bothered especially their obviously busy. One is close to a college so they usually are

So what if it’s maccies or M&S you engage with the customer
not chat with your mates when your dealing with customers
it’s the role your being paid for !

If it really didn’t matter then the manager wouldn’t have spoken to them about it. Sure, McD’s is cheap and quick but that doesn’t mean being rude to customers. Better she learns this now than in a job she really wants! As my mum says ‘keep smiling and take the money’.

The customer probably complained to her Manager rather than to your daughter thinking she wouldn't get much of an apology from your daughter. Your attitude is all wrong here. Yes it is McDonalds and you seem to think because it is then basic manners are not applicable. Take away the fact that she was serving a customer, does she not converse at all with anyone when handing something to them? My children both worked minimum wage jobs whilst doing their degrees and were always polite and courteous to all customers. Had they come home and told me their Manager had pulled them up for rudeness they would then get a second telling off from me!

I wouldn't have bothered complaining but your dd was wrong and hopefully learned something useful today.
Being polite in a customer facing role always matters.

the lady was paying for a service and it should carried out with basic politeness. It’s irrelevant that it’s mc Donald’s, it’s fine for your DD to learn this lesson

Are you for real? It's a job paying a wage, your DD has to be professional and not be chatting and laughing with friends when working! If may only be McDonald's but you should put your all into any job no matter what is

@XenoBitch we are having similar attitude issues with some of our young student nurses!

Oh dear, that is awful!

Several things- your DD needs to accept that she was in the wrong and learn from it.

You clearly thought everyone would back you up because ‘it’s only McDonalds’. It may be, but it’s good enough for your daughter to work there and be paid for doing so.

It doesn’t matter whether it’s a fast food outlet or Harrods; it’s a service industry and ‘service’ is the key.

It’s a good lesson for future employment. No job deserves to be done badly.

Not even just paid jobs.

There is a community hub in my town, and it has a cafe area. I few people I go with have complained about the volunteers just ignoring customers, chatting with friends (who they let behind the counter with them).
If you are customer facing, paid or not, you need to be polite and engaged.

OP you're being unreasonable. Yes its McDonald's and yes it may be cheap full of teenagers etc but customers are still paying for a service. It isn't unreasonable of a customer to be truthful in their complaint and by your own and your daughter's admission she was indeed displaying the behaviour that her customer made a complaint about. She has a job she can behave and accept consequences of her misconduct rather than have mummy defending her purely because she's a teenager. Lets hope that her manager pulling her up has taught her a valuable lesson and she can think herself lucky that she still has a job to go to

Good manners cost nothing reguardless of the service being provided @Bearaque eg thank you, have a good day etc

It's a lesson in how to conduct yourself on the job, even if it's only McD's. Trying to downplay it because it's McDonald's and not somewhere expensive and exclusive isn't helping your daughter learn from it, shake it off, and do better next time.

In a previous life I was cashier manager at a very busy retail store.

Cashiers chatting to each other while serving wasn't tolerated and would always result in a chat, warning if no change.

Customer facing role, you speak to the customer.

Absolutely does my head in if I'm in a shop paying for things and they are talking to each other and not me.

I don't think that the customer is always right, but the place relies on customers so give them good customer service, a hello, a smile, here's your food enjoy isn't too much to expect.

Is it really that deep? Yes.

Are you really the mother or the teenager? Hmmm

I wouldn’t complain but I hate this - and it happens more and more. Someone serves you and doesn’t say a single word to acknowledge you. What happened to ‘hi’, ‘here you go’ or ‘thank you’?! So rude and weird.

Every job worth doing is worth doing well. If she gets a reference that says she was rude to customers, it won't stand her in good stead with the next job, will it? She needs to learn that when you are at work there is a standard of behaviour expected and act accordingly. It really doesn't matter what the job is. It might 'only' be McDonalds but they didn't employ her to socialise with her mates. You both need to cop yourselves on.

This ⬆️. Honestly, I thought this must be a reverse, it’s so ridiculous. If you work in retail you need to provide good customer service, it doesn’t matter where you work. The customer prob didn’t want to complain to the two teenagers, and they have to be told, otherwise they will continue to do a bad job which could result in dismissal. The customer was right to complain to the manager and you seem like your want to excuse the poor behaviour of your DC. You seem to have very low expectations for behaviour.

If I'm payimg for a service, I do expect more than having the food given to me as if I'm an afterthought, even if it is just Macdonalds. She was unprofessional in her workplace, and because you obviously look down on it as a role, figure that shitty service should be expected because it's fast food, and don't see a problem. She should have some pride and professionalism in her job, even if it is Macdonalds. Thinking it's ok not to, is pretty poor of you too manager was absolutely right to pull her up.

It's irrelevant that it's McDonalds. It's really rude for customer facing staff to be chatting to each other and ignoring customers.
It's good the manager pulled them up on it. They are there to work and serve customers not to socialize with each other.

I think it’s a good lesson for young people to learn, that if you take a job you should take pride in doing it to the best of your ability, no matter what it is. It’s important.

I’m sure she’s happy enough to accept her wages. She needs to fulfil her side of the deal.

I say this as a former teenage McD’s crew member!

Manners cost nothing regardless of who you are, your age or where you work. I’m not surprised your DD thinks this given your attitude