Woman complained to manager about DD

[Bearaque]

So my DD works at McDonalds whilst she’s at sixth form and today she’s come home upset. She was working at the window, handing out the food.

This woman made a complaint to the manager that DD didn’t say a single word to her or look at her when she passing her the drink and food and that she was too busy talking to her friend. Complained to manager who had words with them both.

DD said this was true but at the end of the day it’s McDonald’s, it’s full of teenagers, as long as you get your food quickly does it even matter what the service is like?!

If my DC had come home "upset" about getting a bollocking from the manager about being rude to a customer, they would have had a second bollocking from me, not sympathy. So would I from my parents years ago.

Your DD upset this customer so much that she felt she had to park her car, letting her food go cold, to go and complain. Your DD must have REALLY upset her. Your anger is misplaced, OP.

From OPs responses I'm guessing this is just a wind-up post or is actually the daughter. 91% YABU but I doubt the OP cares.

Sorry but it's customer service so yes she should do this. As a customer I wouldn't have been bothered enough to actually complain but if an automatic survey had been sent out I would say it was rude, which it was.

This! Part of growing up is accepting responsibility. So embarrassing when parents get involved, this girl needs to learn from her conduct and take some constructive advice, not cry to Mummy.

Why are you posting this?

Do you believe DD was right in what she did?

I wonder if the OP has reflected on these answers and reconsidered her defence of her rude daughter and her own bad attitude?

I feel sorry for the DD. Having a mother like the OP.

Your DD needs to take note of that woman's feedback. It's not "just" McDonald's, it's a customer service job. Being a teenager is no excuse.

What’s the phrase “feedback is a gift”.

She didn’t lose her job. Maybe reflecting on this will serve her well in future situations for roles she cares about.

Is this how some people think now that unless you are dining in The Ivy basic manners shouldn’t be expected? Packers in supermarkets - well its only a minimum wage job so why shouldn’t all you food shopping be squashed and ruined etc.

Where’s the line?

Yes that’s EXACTLY what I said. People who eat at McDonald’s don’t deserve manners. Word for word that what I said.

How on earth can you be teaching your daughter to be rude to anyone, regardless of where they eat? Especially the people who are effectively paying her wages.

Well done to the woman for complaining. Your daughter sounds like she was being incredibly rude and ill-mannered and her response says a lot about her attitude:

If you support her in changing her ways and displaying a little humility then this could be a wonderful learning opportunity for her to hone her social skills which are important life skills.

Whether it "only McDonald's" or not is irrelevant. It's a public facing role and as such needs a level of polite customer service. Your DD claiming it's ok to be rude simply because she's a teenager is completely wrong and a good lesson for her to learn that you don't get a free pass in the working world.

I work in an office. I'm 40s. A handful of the girls are early 20s you can see this attitude a lot. Not with all but there is certainly a section of young employees who feel they don't need to be polite to people, or don't need to do the basics of their job if they don't feel like it. It's a terrible entitled attitude and it makes the atmosphere of the work place unpleasant.

If your DD is being rude to the customers she is serving she is probably also being rude to her colleagues. But thinks that's ok because she's a teenager and it's only McDonald's.

Maybe you should have spoken to your DD before she started about general workplace etiquette and how to conduct herself in a customer-facing role. And now that she’s been reprimanded, tell her to suck it up. She’s being paid to do a very simple job which she can’t be arsed to give much effort to.

My guess is the DD would have ignored the complaint, possibly laughing at the customer behind her back. I don’t honestly think she would have learnt anything from a customer complaint over the manager pulling her up. Only my opinion of course.

Yes, of course it always matters what the service is like. People thinking that basic courtesy is only required for some people, in some situations, creates a bad tempered, self-centred, self-justifying society.

If that has been one of my teens I’d have been cross with them, not the customer or manager! She was working and part of that work is being polite to customers. Ignoring them and just handing them an order is bloody rude.

You can see where she gets her attitude from can’t you?

'but at the end of the day it’s McDonald’s, it’s full of teenagers, as long as you get your food quickly does it even matter what the service is like?!'
Go to post
@Bearaque those are your actual words... terrible attitude towards both teenagers and Macdonalds
Of course customer service, common courtesy matters. One thing in your favour is that you paused to ask random strangers on the internet whether you should complain to your daughter's employer before rushing off to do just that... please take notice of these responses, show them to your daughter... if you do decide to complain your daughter will be the laughing stock of her colleagues... she's not 5 years old! Just support the manager and your daughter may actually learn how to treat customers politely

Why do you think that, I think we've all lost ourselves in conversation at one point or another.

Life lesson
She isn't a little girl she messed up rightfully got a telling off.

Starting to think that you must be the DD in question.

You surely didn’t post this wit the expectation that people would agree with you, did you?

It might be “just McDonald’s” to you but the customer should still at least get a “hello” and a “thank you”. After all, she’s paying your daughter’s wages. If she hadn’t complained your daughter wouldn’t have been given a talking to and she’d probably still be “chatting to her friend” and ignoring customers. The customer had every right to complain.

Personally, I wouldn’t have complained but that customer was justified in doing so.

Because of her reaction after and her mum having the same attitude that it’s ‘only McDonalds’ so what does it matter.

Yes I am and I'm taking everyone's advice from this post about how crap teenagers are and how mcdonalds is the easiest job In the world and how I have no future so iv quit and am gonna claim benefits as theirs no point as I'm so useless 🙄 or maybe I'm someone who thinks in a world where more young people then ever are claiming benefits and not working that sometimes they need a bit of encouragement and not be told by a load of random people on the Internet that the young girl has no future and how crap of a parent the op is. Iv seen nicer reactions from posters to parents of children who have commited serious crimes. The poor girl spoke to her mate, most likely for a few minutes in an 8 hr day.

Why is your daughter doing a customer facing job if she doesn’t want to be polite to the customers? She really was in the wrong carrying on a conversation instead of politely serving the paying customer. As a parent you should be pointing out what she has done wrong - not trying to make her feel better.