Woman complained to manager about DD

[Bearaque]

So my DD works at McDonalds whilst she’s at sixth form and today she’s come home upset. She was working at the window, handing out the food.

This woman made a complaint to the manager that DD didn’t say a single word to her or look at her when she passing her the drink and food and that she was too busy talking to her friend. Complained to manager who had words with them both.

DD said this was true but at the end of the day it’s McDonald’s, it’s full of teenagers, as long as you get your food quickly does it even matter what the service is like?!

Of course it's rude! It doesn't matter where you work or engage customers, everyone deserves basic respect.

I can’t imagine complaining every time someone handed me something without the whole have a nice day rigmarole. I’m far too busy to give it a second thought! Was she a secret shopper? Or maybe the manager made it up?

And yet so many MW workers are polite, professional and diligent.

Not everyone has a stinking attitude.

A trip to the US would be good to see proper service

Hello OP's daughter... 🙄

They pay above NMW.

McDonald’s pays above minimum wage for all their staff.
And it still doesn’t matter. Your job is customer service, it doesn’t matter if it’s fast food or fancy clothes or anywhere else; you give other human beings basic respect and courtesy not rudeness.

In my opinion it is not good to agree with your daughter on this one. It’s like an assumption that working in mc Donald’s is “less than” and “not important” so she can do what she likes. People work there full time and do their best. She should be taught that any job is important and you can’t just do what you feel like doing when you are being paid to provide a service.

My DC have professional careers, all say that they learned a lot from their weekend jobs in McDonalds. It taught them to multi task, work hard and Instilled good customer service skills.
They often joke "if you have got time to chat, you have got time to clean" which was their bosses motyo.

It doesn’t matter if it’s McDonalds or The Ritz.. the customers are spending their own hard earned cash there, and deserve decent customer service!

These kind of interactions are one of the reasons why I love my teens to have jobs.
actions, consequences, life lessons. And you don’t have to get involved with any of it.
I’m sure she has a lot of customers tell her she’s lovely, but if she’s rude there are consequences, therefore she learns not to be rude, and the lesson doesn’t have to come from a parent. Perfect!

I must admit that I do go through the drive-in's and the staff are always polite, it is very unusual to get one that isn't and it would stick out like a sore thumb.
I wouldn't complain but can see why someone having a bad day would take it personally.

Actually no that's completely wrong , my ds works at McDonald's and it's a good way for teen to learn how to treat others with good manners ,team work and having to work hard some days are awful in the kitchen. Anyone at his place with that minimum wage attitude has found themselves sacked pretty quick .

I actually think you sound really rude and entitled. You are belittling what is for some people, their primary employment. It's actually really rude to ignore the person in front of you and chat with friends and definitely not appropriate in the work place.

This would be a good opportunity to teach your daughter to have some basic manners and not look down on others. I worked in a restaurant from the age of 15 whilst I was studying, I'd never have ignored customers and spoken to friends/staff. It's just plain rude and basic communication skills.

I probably wouldn’t go and complain unless there’s an issue. You don’t know if there’s been a mix up with food etc
Sorry but your dd has learned a life lesson, she’s at work, doesn’t matter if it’s full of teenagers, she’s there to do her job, not socialise.

It's absolutely rude to not even acknowledge a customer when you're serving them.

Yeah it matters, she's being paid to do her job not chat to her mate. Doesn't matter if it's Maccies or Fortnum and Mason, a customer is a customer and deserving of respect and politeness. She's not had a bollocking, she's had a talking to from the manager from which she will hopefully learn better manners.

This.
The fact you are questioning it perhaps explains where she has got her attitude from.
She wasn't sacked. She wasn't put on an official warning. Her Manager came and spoke to them about it. You should be pointing out to your dd that this is a learning opportunity and the customer was right in what she said.

As clearly you don't think that, perhaps show her this thread and what (currently) 93% of respondents think.

Tell us you'd be a shit customer service employee without.........

This isn't even about customer service. It's basic manners that if you're interacting with someone, you concentrate on them instead of chatting to someone else.

she didn't do her job though, part of her job role is serving customers, greeting them and being polite/courteous at all times.

@Amioutoftouch Agree with your comment 100 percent. This kind of attitude towards people working at mc Donald’s doesn’t sit right with me at all and is not the sort of attitude I would want my child to have either .

Good customer service is also basic kindness. A smile to a customer who has had a rubbish day can make such a difference

your daughter needs to look outside her bubble and realise she’s not the main character

It’s a good thing that this woman has complained about your DD. She works in a job where good customer service is central to the role. Obviously she still has a lot to learn in terms of politeness and common courtesy. She sounds very rude.

If she’s old enough to have a job then she’s old enough to deal with any complaints herself. You’re not doing her any good by defending her in this situation. She needs to take it as constructive criticism and learn from her mistakes.

It’s very very rude no matter where you work. No excuse under the sun for it.

This is a great lesson for your daughter to learn. Back up the manager.