Sympathies it sounds super tough
three tips/techniques come to mind (not necessarily in this order)
- Acknowledge their feelings / active listening.
this is tough, I know this isn't what you'd chose. Mirror what they're saying back to them in your own words to show that you are aware.
- give information (do your research first)
make notes to help prepare yourself but as naturally as you can give your children the information that has lead to this decision in as accessible a way as you can. Keep it clear what the non optional part is e.g.
I HAVE to pass this course, in order to pass this course, I HAVE to consistently be arriving on time and not already stressed. Being on time for work is a non optional part of adult life. Therefore, whilst I tried to avoid it we do have to move to somewhere else my necessary criteria are (for example)
a) primary school within 15 minutes drive of my placement
(that has spaces so I can get you into it)
b) that has a before and after school club
(that has spaces so I can get you into)
These are some tough criteria to fill but how tough is very area dependent, you may have to tinker with travel times to get the right sort of list otoh there may really only be one viable option.
- give them limited approved options (where both/all options actually ARE ok)
Having got a list of all the schools that fit your necessary criteria you can look at them together (I'm thinking website etc. )
If there is really only one viable school just move school into the giving information section and focus on choice of neigbourhoods or priorities.
Good luck with your move and course