Would you expect to pay for child

[Whatdidyoudo99]

Would you expect to pay for 5.5 year old if pricing is

0-5 free
6-17 £25

I was charged and told under 5s are free and as 5.5 years old I have to pay!

I am aware (of course) that the existence of nhs dentists is near mythical in some
parts of the country. Which is a disgrace, frankly.

I'd be calling again saying you need a £25 refund.

0-5 is free.
Your child is 5 until their 6th birthday. Then they're over 5.

I would expect free yes.

They need to word it differently though.

Such as 5 and under free.

And yes I know this is not law. In case anyone wanted to say that 🤣 my point is not about the law but about how birthdays work and your age in-between them

The sign isn't as clear as it could be

It really couldn't be any clearer. 0-5 is free...means anyone aged 0,1,2,3,4 and 5 is free. Anyone 6 to 17 is 25 pounds.
How much clearer could it possibly be?

If you are expected to pay for a five year old it should be worded as under 5s free

I wouldn't expect to pay anything. And I'd want a refund.

They also sound exceptionally dim-witted. Are you sure they want them near. you or your kid's mouths with an electric drill?

Yes this.

I honestly don't understand the 19% think you're unreasonable. How can anyone think the child would be anything other than free on the basis of what their own website says?

They only charge for people over 6 and the OPs child isn't 6 yet. How are this many people misunderstanding something so simple?

ring back and ask to speak to the manager-and if they dont budge go somewhere else plenty of private dentists about

Going by their rationale, its only free until child has 5th birthday. Over 6 are charged. So, there is a missing pricing structure for age 5-6 then?

They said -5 were free so you shouldn’t be charged

She's not 6 so you're owed a refund.

If it says 0-5 Free then 5+ £25 they might have a leg to stand on.

@LongLivedQueen @SudocremOnEverything because they're often funny about the cross over year, as OP is experiencing. I'd rather be prepared to pay and not have to than expect it free and get into an argument about having to pay.

Wow! We paid from their first check up at private dentist. I'd just be grateful to be honest.

No, it doesn't say 'under 5s are free', it's the sort of thing I used to use teaching statistics as How not to word a survey! It should have said 0 > 6 free, 6 > 17 £25, 17+ adult rate, then there are no gaps!

Why?! It’s a private service, nothing to be grateful for, but I would expect a decent level of customer service.

Always one 🙄

The way it's presented there no, you pay from age 6. If it was worded 0-5 free and 5-whatever £x I'd expect to pay once they have turned 5.

They need to change their wording to “under 5s free” if they want to charge for a 5 year old. I would argue this payment.

Don't private dentists have to provide nhs dentistry to kids? Mine does. We're private, kids are nhs.

Anyway they have worded it incorrectly is should be under fives if they want anyone older than five to pay.

If that's exactly how it was worded then no absolutely not, 5.5 isn't 6 yet

But your child isn't under 5. You pay after the child's 5th birthday. Why is it so hard to understand? They state under 5's free not under 6's.

@Somethingneedstochange how can you not read the very basic wording?

It should have been free. I would call them and say what is on their website and if they don't refund you the £25 then contact your card issuer, your DD is not 6!