To be peed off with Tesco

[SpikySara]

My Tesco delivery was today. I had until 11.45pm last night to edit my order. I successfully placed my order at 10.30pm and received the order confirmation email. This morning only half a dozen items were delivered, which are the items I put in the basket last week when I booked the slot. Nothing I added yesterday has arrived.

I called to complain and there’s a recorded message saying due to technical issues if you added items to an order yesterday it wasn’t saved and you won’t be charged for the missing items. No offer of a replacement delivery. I can’t book a replacement delivery because there are no slots for weeks. No click and collect slots either. It’s literally the first day of lockdown and the first day of shielding, and god knows how many people haven’t received their food.

If Tesco tells you to do it, then it is using the system correctly. It's Tesco's system, so Tesco would know.

To confirm my text from Morrison's just received tells me to change my order anytime up until tomorrow at 10.00 for delivery on Friday. They know the system, they give the advice.

This happened to me Monday night for Tuesday order, I went on and did my final changes at 10:30pm and it all went through as normal but my delivery was the one that I updated about 6:00pm, luckily it was very few things and I wouldn't have really noticed but DH asked where something was so I checked my list and found that my final order hadn't been used but my previous 6:00pm one had.