Resort manager has a point?

[Redredwine2020]

Just been absolutely roasted and kicked out of a FB group for my opinion on this.

AIBU to think the parent should have considered what resort she was booking? Their website is very clear.

www.tripadvisor.com/ShowUserReviews-g298461-d477886-r778557585-Plantation_Bay_Resort_And_Spa-Lapu_Lapu_Mactan_Island_Cebu_Island_Visayas.html

For full disclaimer I have two ridiculously noisy children with additional needs, I specifically ensure our holiday resorts are suitable. I don't think its fair to subject a resort full of holidaymakers who have specifically chosen a quiet resort to them?

I agree OP. If the quiet resort policy was made clear, she picked the wrong place. The world doesn’t simply stop because of one child’s needs.

I stayed in a lovely apartment a few years ago in Croatia, but it was up a VERY steep hill. I gave it a great review, but added the warning that it wouldn’t be suitable if you had mobility issues. It’s a shame it wouldn’t suit everyone, but that’s just life sometimes - it’s not like they could build an escalator into the hill.

This is their website. Couldn't be clearer.

I can’t say I’d choose to stay there myself after reading that, but that’s fine - there are plenty of other places to go. It would be unreasonable of me to go and then complain I got shushed at.

That resort sounds brilliant!

The policy is clear, as is their "you are no excused because of x,y,z from the policy " stance. I'd never book it in a million years because even I squeal sometimes when I'm happy or excited, but it sounds like they wouldn't want us there either. Which is completely fair enough.

I agree, if its the policy of the resort, which the screenshot you have shared clearly shows, they have the right to enforce that.

Before having ds, dh and I purposefully chose adult only resorts for this reason.

YANBU at all. The group admin kicked you out for defending the hotel?? Wow. Was it a parenting group or something or a travel group?

Is it bad I’m considering booking it for myself for a couple of weeks based on her review?

It was a SEN group.

I fully get how awful it is as a parent of kids with additional needs but I just genuinely could not imagine anything worse than this sort of resort. I would expect a family resort to be accessible to my children but this is 100% the sort of place I would go if I want to be child free and I just don't think its fair on the hotel or guests.

I was told I'm supporting disability discrimination and that I hate children with SEN amongst other stuff!

Absolutely agree with the manager. Sounds like the parent thinks the child’s needs make the mother special.

Totally agree with you!

This place also sounds ideal for a quiet get away

I do think it's a tough thing. I mean if every resort did this you are saying that no child with these kind of disabilities is allowed away. Discrimination by stealth. In this case, yes she was U but in general, people need to be aware of additional needs.

This is why you READ the Tripadvisor reviews rather than just look at the score.

@Redredwine2020 whoa, that’s way out of line to kick you out. They need to understand that not everywhere is suitable for their families at all times.

Completely agree with the resort. I’d hate to book a quiet resort with this policy then there be a screaming child. She should have booked a different resort and read the policy properly. Such an entitled attitude, the world doesn’t revolve around her child!

@MrsTerryPratchett yes people need to be aware, but if you book a resort for rest and relaxation then a screaming child, no matter what the reason, ruins it. Fair enough bar a busy family resort you expect it but not somewhere like that.

I agree Mouse but it can be a creep of expectations.

Hmmm I agree this is probably not the ideal resort but I found some of the manager’s comments uncalled for “if you don’t want to control your child”

The manager gave a good reply, I agree with them. There are plenty of other resorts to choose from where a child squealing/screaming would be less of an issue.

YANBU OP. Different hotels and resorts are for different folks. The place in your link sounds perfect for me, but that's because I don't yet have kids. If I did I wouldn't dream of staying anywhere like that.

I once saw a whole series of awful reviews from a disgruntled hen party who'd booked a hotel in the quietest back end of Menorca, and then blamed the (perfectly lovely) hotel for there being no party atmosphere. Some people don't have the brains they were born with

I really want to go there, and I haven’t even looked where it is!

A quiet hotel - sounds like a dream!

Added bonus I guess that people without headphones for their iPads / music will not be tolerated. Sounds like bliss.

I’m guessing what she counted as a squeal was most likely a high pitched scream.

It must be so hard, but she definitely picked the wrong hotel. We’ve done the opposite before and booked hotels that were much more lively than we would normally have liked (loud music blaring at the pool, also booked a VERY family orientated place when we’re a group of adults only - you live and learn, you must do your research. Like picking a restaurant with children or a day out. Find something suitable.

I remember on holiday once a lovely boy with some form of learning difficulties was causing a bit of a rumpus by the pool - not noise though, he was clearly non-verbal - he was clearly very excited and wanted to make friends with everybody. This was a family resort though and their was a separate adult only pool where peace was expected so he was in the right place. He threw my book in the pool to get my attention - I forgave him. The parents sent a bouquet and cake to my room on them as an apology bless them.

Like someone above, some places can’t accommodate and unfortunately that’s just how it is - but there’s always somewhere for a holiday that a ci old like the boy in the review is free to be how he is.

As a parent of a high functioning autistic teen who has a severe noise phobia called Misophonia this resort sounds like heaven

For years dd has been grouped together with other autistic kids and whilst the majority can be noisy and sensory seeking some like dd are sensory defensive and suffer badly from their peers noise

Perhaps the group needs reminding that when you’ve met one autistic person, you’ve met one autistic person

Sounds like you better off out of that group op
She picked wrong it was cleR their rules and they’d enforce them

Wow, the language the manager uses would put me off going..99% of people don't want to hear children. While I accept a lot of people don't want to hear kids the way it's written is just so scathing about kids being kids (no I don't let me kids squeal endlessly but they do make noise, I still do when I go on a rollercoaster). I've also never been bothered about the sound of kids, even before I had them!

That being said, the website was very very clear that they were intolerant of children in general so I would never take kids there, NT or not. YANBU OP and it's a shame you were kicked out of the group.