AIBU sold a pram but she wants refund

[Jibberish24]

AIBU?
I put an add on gumtree selling cosatto pram for £120 (happy camper giggle 2, fashionable style costing £480 when new 18months ago). I said it had some stains on it and was otherwise in great shape. Car seat carrycot and sit up section with rain cover. All cleaned apart from the stain in the foot muff and hood, but everything else like new.
A lady responded. She arranged to come with her partner.her partner turned up I showed him the pram including one of the two stains and said the sit up bit would need a clean. He looked breifly at it, he didn't say anything about the stains, just ok, he seemed friendly, gave me the money and I helped him carry it to the car where his partner was (social distancing was abided). He loaded it to the car she did not get out of the car. 30mins later I get a text asking if she could bring it back as it's faulty, two mins later I miss two phone calls and get a text saying that she is bringing it back. I miss the calls and text asking what fault, She says it's dirty and faulty because it has stains, I said I did mention the stains and I had showed her partner all but one stain. She said "we can pay you visits at 3am". I asked what she meant (as it was 4.30pm). Twenty mins later her partner turns up and starts saying give me our money back we are calling the police. I am out at the shop at this point so my partner answers.
I have no idea if they called the police.
Since then she has text me calling me swear words and says I scammed her. I am on here asking if I'm being unreasonable because there was one stain I didn't show, it's about the size of the ring of a coffe cup, inside the foot muff where a toddlers feet would go. Everything else is really in perfect condition its a brill pram and I even took the car seat cover off and cleaned everything inside there, the carrycot had only been used twice. I feel a bit bad because when I was pregnant I was very stressy, but this woman has sworn at me via text, I've sent nice replies I've offered to clean the stain myself, send her cleaning equipment to clean it, and find a replacement foot muff or take £10 off the price, a good will gesture. She says she will have to buy a different pram now as doesnt want her baby in a stained pram.
What do you think, should I offer her a full refund or something else or nothing? AIBU?

She looked it over, sold as seen. She’s taking the piss. They sound like they might cause you problems though so probably easier to have it back and give the refund. Don’t engage further after that. Someone else will buy it.

If she didn’t want a stained pram she shouldn’t have bought one described as being stained? If you were honest on your description then she knew?

“ I helped him carry it to the car where his partner was (social distancing was abided).”

The pram is two metres long?

She’s being absolutely ridiculous though.

If they wanted to bring it back straight away why didn't you let them ?
They are unreasonable to say you scammed them but to be fair it was her dh who saw the pram she saw it and didn't want it so you should of offered a refund .

If within 30 mins she said she doesn't want it and brings it back why don't you just give the money back?

Why didn’t you clean the sit up bit before you advertised it? It sounds dirtier than you advertised it as.

She would have got it far cheaper on eBay, but she made her choice. Not your fault.

You are in the right, but if it were me, I'd give them the money back, and take the pram back. It's not worth the hassle and stress. Someone else will buy it.

But they know where you live. I’d probably refund for a quiet life, and give it a good scrub before selling. It’s really easy to strip the fabrics and put through washer.

I agree if it was a week later fair enough but 30 mins later I would just give them their money back.

Get it back , refund and resell

They will drive you crazy otherwise

So you showed some stains, but not the other fairly large coffee cup sized one?

Get your pram back and refund they seem like they are more hassle than they are worth especially for £120!X sorry your having to deal with these awful people op x

They wanted to return it after 30mins, why would you not just return it if they discovered a stain that you hadn’t mentioned.

I think it sounds like you have scammed them.

To be honest if within 30 minutes you should have just refunded them.

I’ve bought a mini oven in the past and didn’t realise it state of it on the inside until I was back and then it tripped my electrics! Was straight back around for my money.

I think it’s perfectly possible that an ad can make something look in better nick than it is, and that on closer inspection of the stains the woman felt it wasn’t worth the money.

Very harsh of you to take her money and then suggest you send her some cleaning products imo!

They are unreasonable to say you scammed them but to be fair it was her dh who saw the pram

Was there a good reason why she didn't want to get out and look at it as well, even if they had to take it in turns for one of them to be in the car for a few minutes with a child if applicable? For somebody so insistent on a spotlessly perfect as-new item (albeit one which is conveniently a quarter of the price of a new one), it's a very strange thing to do to not want to check it over before handing over the money.

I wonder if this is their usual method of 'acquiring' goods - kicking off because of some imagined or minor fault and then demanding their money back; like some people do at restaurants, where they plan from the start to enjoy the meal, make a scene about something trivial or non-existent, threaten appalling online reviews and want it all free. She might be one of the double-claim sort who not only expect their money back, but also expect compensation (i.e. a free pram) for their supposed trouble.

I agree with the PP: she doesn't sound like a nice easy-going person to do business with and then be pleasantly on your way. Tell them to bring it back, inspect it carefully (just in case they bring back an old wreck and try to insist that it was the one you sold them), refund their money and try to find a decent buyer. It sounds great value for all that with just a couple of small stains (fussing about an inside mark where the child's foot goes, I ask you?!).

Dreamer or schemer: refund and get her out of your life.

She probably stayed in the car due to being pregnant and COVID.

If she was so worried she shouldn't have brought something advertised as stained or she should have checked it when her partner got it to the car.
Leave her to it. I wouldn't offer her a refund. It's not your problem if she wants (because she doesn't have) to buy another pram.

For a quiet life, get the pram back, refund and resell. Not worth the stress.

The last time this happened to me it was a jumperoo when they were still pretty expensive, the one the guy brought back was not the one I had sold (wrong colour straps on the springs for a start). Thankfully my dad was with us that day (6ft 4in rugby player) and we didn't then have any trouble.

I've always been wary since and have since put UV marks (and photographed them) on higher value items.

I hate local online selling for this reason it invites people to your door. I had a great run of it but always felt uneasy.

There are some monumentally stupid people out there, who somehow struggle to understand that something clearly advertised as having stains, cracks or other faults - with a commensurately low price - will not be as perfect as a brand new one at brand new prices. You can put in massive red underlined capitals at the very beginning "PLEASE NOTE: THIS IS BROKEN AND DOES NOT WORK, SPARES OR REPAIRS ONLY!!!" and then get angry calls or messages from somebody who is shocked to discover that the cheap item they bought was exactly as described.

If she's threatening you (pay visits af 3am) and being abusive I'd be calling the police on her. Cheeky cow.

Honestly I’d just offer a refund and take it back, especially when she’s threatened to turn up at your house at 3am to annoy you.