AIBU sold a pram but she wants refund

[Jibberish24]

AIBU?
I put an add on gumtree selling cosatto pram for £120 (happy camper giggle 2, fashionable style costing £480 when new 18months ago). I said it had some stains on it and was otherwise in great shape. Car seat carrycot and sit up section with rain cover. All cleaned apart from the stain in the foot muff and hood, but everything else like new.
A lady responded. She arranged to come with her partner.her partner turned up I showed him the pram including one of the two stains and said the sit up bit would need a clean. He looked breifly at it, he didn't say anything about the stains, just ok, he seemed friendly, gave me the money and I helped him carry it to the car where his partner was (social distancing was abided). He loaded it to the car she did not get out of the car. 30mins later I get a text asking if she could bring it back as it's faulty, two mins later I miss two phone calls and get a text saying that she is bringing it back. I miss the calls and text asking what fault, She says it's dirty and faulty because it has stains, I said I did mention the stains and I had showed her partner all but one stain. She said "we can pay you visits at 3am". I asked what she meant (as it was 4.30pm). Twenty mins later her partner turns up and starts saying give me our money back we are calling the police. I am out at the shop at this point so my partner answers.
I have no idea if they called the police.
Since then she has text me calling me swear words and says I scammed her. I am on here asking if I'm being unreasonable because there was one stain I didn't show, it's about the size of the ring of a coffe cup, inside the foot muff where a toddlers feet would go. Everything else is really in perfect condition its a brill pram and I even took the car seat cover off and cleaned everything inside there, the carrycot had only been used twice. I feel a bit bad because when I was pregnant I was very stressy, but this woman has sworn at me via text, I've sent nice replies I've offered to clean the stain myself, send her cleaning equipment to clean it, and find a replacement foot muff or take £10 off the price, a good will gesture. She says she will have to buy a different pram now as doesnt want her baby in a stained pram.
What do you think, should I offer her a full refund or something else or nothing? AIBU?

If you’re getting the pram back you’re no worse off... honestly I can’t see its worth the drama. Annoying for you but I’d pay it back

It was sold as seen.

She may be very angry with her partner, but that is between the two of them.

You advertised it as stained.

She sounds absolutely deluded, and I suspect she is trying it on.

And also ... FFS, who buys a used pram and is surprised at stains?!

If she wants a baby that does not make stains, she needs to buy a Tiny Tears doll.

Not being funny but quite possibly they have the same model and want to swap their knackered one for yours. What they try and return may be broken in some other way e.g. won't fold. They may swap the covers to make it look like yours.

You say you didn't mention one stain. Did they bring that up as the specific issue? Or just the stains generally? Who was first to mention this stain that was not pointed out? You or them?

Regardless, sold as seen. Block on all social media and phone and ignore until they're bored.

I can’t believe people actually think she’s was pretending not to be pregnant.

People pretend to be pregnant, ill, poor, police officers - whatever - all of the time if they think they can use it to their advantage. She may or may not have been lying, but we just don't know - and considering she went on to make the 3am threat, it has to be at least a slight possibility.

You may as well say that you can't believe people in call centres would actually phone you claiming to be from Microsoft and asking you to pay them £100 to fix a virus they've found. Some people are nasty chancers and scammers - that's just life.

Was about to say just get it returned for easy life but lonelyfromcorona has an excellent point.

How irritating and stressful though yanbu to be annoyed about it if she was that worried she should have viewed it herself

Twenty mins later her partner turns up and starts saying give me our money back we are calling the police.

This is not the normal opening gambit of a rational person with nothing to hide. Fishy as anything to instantly start threatening to call the police out to deal with a case of a private sale transaction that, up to that point, has all been amicable. I may be wrong, but I think it takes a certain kind of person - and not one known for being an outstanding upright pillar of the community - to issue police threats from the outset by default rather than going in peaceably and stating that 'there may have been a misunderstanding' and going from there.

What a dingbat. Is he really intending to go to the police and say "I want to report a crime: I went to see an item for sale, that I knew was used and had some wear and tear, I had ample time to check if it was what I wanted, I agreed to buy it - and then I later changed my mind" ?

Makes as much sense as when a 3yo proclaims that, when they grow up, they're going to marry mummy or daddy!!

Next time : Sold as seen. No refund.
Feel scam cos of threat to turn up at 3am?!
Lol call the police bring it on.
Definitely cancer to try fob off their old one in the dark so no time for you to inspect or light to see better. Hope you cancel you been great cool cucumber. Block their number and avoid answering any other unknown number too.

Not being funny but quite possibly they have the same model and want to swap their knackered one for yours. What they try and return may be broken in some other way e.g. won't fold. They may swap the covers to make it look like yours.

Very, very good possible scenario. It certainly wouldn't be the first time for somebody to pull that scam. Apparently, it's common on eBay for somebody to buy a genuine designer handbag (or whatever), claim that they've been sent a fake and report the seller to eBay to get a refund, then 'return' some rubbish rip-off they got for a fiver at the market and keep the legitimate expensive one free of charge.

It was £120 though which according to some on here is a high price for the pram, so why exactly would she pretend to be pregnant to buy a pram, and sell it on for less only on MN lol, She didn’t even need to pretend to be pregnant to buy a pram.

They've already both completely irrationally opened up with the aggression and the implication that you're the unreasonable one trying to scam them - could easily be laying the groundwork for a switch-scam.

YANU and sounds like you scammed them.
sounds like she got the pram home and didnt like what She saw or stains were bigger than she thought not making the pram worth what she paid.

There's no such thing as sold as seen with online selling . The buyer must be given a reasonable length of time to inspect the purchase.

Correction my post should state YABU

Pram sounds grubby af.

120 is a lot of money.

The deal is with her, the partner is not the customer, hes like a delivery person.

She texted in 30 mins, id refund her. They sound dodgy so for 120 id just refund.

'Sold as seen' is not a thing for online purchases, as pp said.

It wasn't an online purchase.

And £120 really is not a lot of money for a pram that cost 480 new.

I had this years ago.
I sold a big three wheeled pram. It was really big.
The person who purchased it came back after arranging a collection time and sis that XYZ sob story and they couldn't come. I offered to deliver. We were moving house and it had to go. So it was either drop it to her or drop it at the dump.

So I drive it over. A child comes out. Gives me the money and wheels it into a hallway of a block of flats.

Before I've even got home the woman has messaged saying she didn't want it. She didn't realise how big it was. She's a single mother living in a flat. She needed that money back.

I just replied no, I was 8 months pregnant and moving house I had my own problems. She messaged a few more times and I just ignored. I'd block her.

The deal is with her, the partner is not the customer, hes like a delivery person.

Then she needs to take this up with her useless partner. Not the OPs problem.

Why are men never seen as capable adult humans on MN?

Thanks all for your replies! To answer some questions it was me who pointed out the stains and them who said the stains generally(that was to lonelyfromcorona) Funny a few people mentioned the pregnancy, when I saw her in the car she didn't seem to have a bump, she's a slim woman, he had said she was due in June so that would make her at minimum 30 weeks. I suppose she could be some one who doesn't show not everyone does. There is a general consensus slightly favouring a refund for an easy life but saying I'm not being unreasonable. Thank you all for all your replies, i appreciate the perspective! Xx

I wouldn’t refund the money at all simply based on the fact they’ve become threatening very quickly. They went from 0 to 100 in about an hour while you were just going about your life running errands. They can try contacting the police, nothing will come of it especially after you show the cops all the crazy messages you’ve received. I would also be wary of them trying to scam you.

I'd get her to return it and give the money back. Honestly life is too short for that kind of hassle.

120 is a lot for a very stained and dirty pram. I’ve had a couple prams over the years and can’t recall any stains on them ever even after a few years of use as prams are pretty durable and wipe clean so I think stains would mean a very used/poorly maintained pram.

I’d offer them a refund and then relist at a lower price.

Even if it was her fucking sister that picked it up id say the same, no need to turn everything into a feminist issue

A quick look at ebay shows that £120 isn't actually that odd for a used pram of the brand the OP specifies.

She should have looked at the pram herself if she is that fussy. You showed it to her partner, he was happy with it, end of as far as I'm concerned. Who wants a refund just because of a small stain??

Legally I don't know anything about gumtree terms and conditions, but on a selling site I use you only have to refund if the item is much different from advertised. If she doesn't want it then it's up to her to sell it to someone else.