AIBU sold a pram but she wants refund

[Jibberish24]

AIBU?
I put an add on gumtree selling cosatto pram for £120 (happy camper giggle 2, fashionable style costing £480 when new 18months ago). I said it had some stains on it and was otherwise in great shape. Car seat carrycot and sit up section with rain cover. All cleaned apart from the stain in the foot muff and hood, but everything else like new.
A lady responded. She arranged to come with her partner.her partner turned up I showed him the pram including one of the two stains and said the sit up bit would need a clean. He looked breifly at it, he didn't say anything about the stains, just ok, he seemed friendly, gave me the money and I helped him carry it to the car where his partner was (social distancing was abided). He loaded it to the car she did not get out of the car. 30mins later I get a text asking if she could bring it back as it's faulty, two mins later I miss two phone calls and get a text saying that she is bringing it back. I miss the calls and text asking what fault, She says it's dirty and faulty because it has stains, I said I did mention the stains and I had showed her partner all but one stain. She said "we can pay you visits at 3am". I asked what she meant (as it was 4.30pm). Twenty mins later her partner turns up and starts saying give me our money back we are calling the police. I am out at the shop at this point so my partner answers.
I have no idea if they called the police.
Since then she has text me calling me swear words and says I scammed her. I am on here asking if I'm being unreasonable because there was one stain I didn't show, it's about the size of the ring of a coffe cup, inside the foot muff where a toddlers feet would go. Everything else is really in perfect condition its a brill pram and I even took the car seat cover off and cleaned everything inside there, the carrycot had only been used twice. I feel a bit bad because when I was pregnant I was very stressy, but this woman has sworn at me via text, I've sent nice replies I've offered to clean the stain myself, send her cleaning equipment to clean it, and find a replacement foot muff or take £10 off the price, a good will gesture. She says she will have to buy a different pram now as doesnt want her baby in a stained pram.
What do you think, should I offer her a full refund or something else or nothing? AIBU?

Me too @Tootletum and because of the ridiculous hagglers!

Tell her you'll call the police if she doesn't stop harassing you.

How do you know she isnt scamming you. If they really font want it, they should have given it back.

i once sold a sofa bed on facebook. the woman turned up to collect it, i helped her carry it to the car park.

whereupon she started to panic about how to fit it into her vehicle. i had provided all dimensions, she’d had a photo and at this point she was looking at me as if i should say oh, forget it then, here’s your money back.

nuh-uh. i helped to get it into the boot after she’d spent 10 minutes moving seats around (people carrier). as i started to leave (because it was her sofa bed now, not mine) she shoved the bloody thing forwards and ripped the cover. and then started shouting about now it was damaged now, and i should take it back.

i presume she got it home in the end. why would i refund and take back a sofa bed she’d bought knowing the dimensions and had now damaged?!

ignore them, OP. caveat emptor and all that.

A stain the size of a coffee cup is quite a big stain, and i'm wondering why you think she can clean it when you couldn't get rid of it.

Whilst I don't think their behaviour has been great, I do think it's strange that you're so determined not to take it back. You admit you didn't show them a pretty substantial stain, and I don't think it's unreasonable of them to feel misled.

It sounds like the partner had returned with the pram within an hour of purchase, but by this time you were out spending the money.

It’s sold as seen, this wasn’t distance selling so they’re not covered by that.

Don’t refund them, it’s probably a scam. If not, at the very least it teaches them that behaving like that doesn’t get you what you want. They may be politer to the next person!

She’s a dick but I’d probably give the money back within 30 mins and with that level of grief!

Seen as she contacted you so soon after taking it I would have just her fetch it back and gave them the money back. They sound like a nightmare tbh

Really cold hearted people on here.
The lady asked to return the pram for a refund only 30 minutes after buying it. We all know photographs usually make an item look better than it is in daylight. The OP admits not showing one of the stains to the lady’s partner when they came to look/buy it. Yes if she’d had the item for several days, the op would not BU.
But I think because it was only 30 minutes later that she asked to return the pram for a refund, the OP morally should have accepted that and not “missed” every single phone call from her and engaged in a text war of refusals.

I sold an old Mac book one time. Two days after I’d sold it, the buyer contacted me to say she’d just noticed the case had a gap in it. She asked me if I’d taken the MacBook apart. I hadn’t. But I did say, if you’re not happy return it to factory settings and bring it back for a refund. She did, and the gap in the Macbook case was new as the photos showed no gap. We looked closer and realised that through bad luck the battery had started to swell inside the laptop literally right after I had sold it. I could have been a bitch and said caveat emptor, bad luck to her. But I didn’t. I gave her a refund, replaced the battery and then sold it again to another person who was very happy with it.

I think it is morally wrong to refuse a refund when the buyer clearly is not happy with the item within a reasonable time after the sale. 30 minutes is an eyeblink and about the time it would take to discover the unshown stain.

Sold as seen. I would not refund and would call the police if I received threats.

There was no need at all for her swearing at you and being aggressive. However the stains might not have appeared bad to you, but she may see them as a bigger problem, or see them worse than what you made out. I think you should give a refund and ask them to return the pram. You'll definitely sell it but you need to make sure in future whoever has requested the sale sees the pram beforehand to avoid this happening again.

You sold it with comments re: stains she could have bothered her arse go check it over before driving away or ensured her oh did a proper check when you showed it to him.

If you failed to show the large stain and they called within 30 minutes id refund. However it is buyer beware so police wouldnt interested apart from their abuse of you. Block her number and report to police. Always always show stains or try and remove it. £120 is over priced so you did well selling it for that priced. Second hand prams dont sell for much even if you pay ££££ s to start with.

Refund, op. An example of the bloke not having a bloody clue really, and when she saw the stains, they were worse than she expected and understandably doesn't want her DC to use it. Of course she should've been the one to inspect it, but probably has covid anxiety, being pregnant. They did call back quickly. Being aggressive about it though is out of order. They probably thought you were deliberately trying to ignore their calls.

Really cold hearted people on here

Alternatively some really overly trusting people.

This reminds me a bit of when I sold some chairs on eBay. The woman came, looked them over and said they were great, perfect, just what she wanted. Then a couple of days later I went to give her good feedback only to see she’d completely slagged me off on her feedback! Said they were dirty and she was “upset”! I put a sarky response but I never understood why she did that - if she’d have said she didn’t want them I wouldn’t have been bothered at all!

People are strange.

She should have got off her arse herself and had a look at it, rather than sending her husband. It's him she should be annoyed with if she didn't want her precious angel in a pram with a few little stains. I would have clearly shown them in the pictures though.

I have a disclaimer on any goods I'm selling now that says something like "All goods are sold as seen, please ensure you are happy prior to paying as I can't refund items once sold".

I cant believe how many feeble people are on here. No idea how some people think that handing over cash for an item that you can see and touch is anything to do with distance selling either

The guy had all the opportunity to check it over and then paid for it. Its his pram now.

Block number and forget about it

No refund. Her partner inspected the pram and handed the money over. Sold as seen. The only way you would have to refund is if there was a mechanical fault that you knew about but didn't point out. Ignore the threats.

I don't think you are being unreasonable.

I'd tell them the pram was sold as seen, the partner was given every opportunity to inspect the pram when he picked it up. You advertised the pram as having some stains, it's on him to decide how much he looks over it before buying and whether he is happy with the stains.

I'd send one final message explaining that and then stop communicating with them and if they turn up at your house making threats, I'd contact the police.

YANBU and I would report her threats to the police.

Why didn't you clean it beofre putting it on Gumtree? It would have saved a whole load of hassle.

Why should it be the acceptable to say 'aww poor man was clueless about prams'? It's ridiculous the way some people make excuses for dads so it's no surprise that we see threads with selfish man-children not pulling their weight.

If the OP refunds then it should be because she has misled the buyers by pointing out all the stains other than the large one hidden inside.

Refund her and put it back on gumtree.
If it’s like new apart from the stain you’ll get another buyer.