AIBU sold a pram but she wants refund

[Jibberish24]

AIBU?
I put an add on gumtree selling cosatto pram for £120 (happy camper giggle 2, fashionable style costing £480 when new 18months ago). I said it had some stains on it and was otherwise in great shape. Car seat carrycot and sit up section with rain cover. All cleaned apart from the stain in the foot muff and hood, but everything else like new.
A lady responded. She arranged to come with her partner.her partner turned up I showed him the pram including one of the two stains and said the sit up bit would need a clean. He looked breifly at it, he didn't say anything about the stains, just ok, he seemed friendly, gave me the money and I helped him carry it to the car where his partner was (social distancing was abided). He loaded it to the car she did not get out of the car. 30mins later I get a text asking if she could bring it back as it's faulty, two mins later I miss two phone calls and get a text saying that she is bringing it back. I miss the calls and text asking what fault, She says it's dirty and faulty because it has stains, I said I did mention the stains and I had showed her partner all but one stain. She said "we can pay you visits at 3am". I asked what she meant (as it was 4.30pm). Twenty mins later her partner turns up and starts saying give me our money back we are calling the police. I am out at the shop at this point so my partner answers.
I have no idea if they called the police.
Since then she has text me calling me swear words and says I scammed her. I am on here asking if I'm being unreasonable because there was one stain I didn't show, it's about the size of the ring of a coffe cup, inside the foot muff where a toddlers feet would go. Everything else is really in perfect condition its a brill pram and I even took the car seat cover off and cleaned everything inside there, the carrycot had only been used twice. I feel a bit bad because when I was pregnant I was very stressy, but this woman has sworn at me via text, I've sent nice replies I've offered to clean the stain myself, send her cleaning equipment to clean it, and find a replacement foot muff or take £10 off the price, a good will gesture. She says she will have to buy a different pram now as doesnt want her baby in a stained pram.
What do you think, should I offer her a full refund or something else or nothing? AIBU?

I think you're being a bit mean OP. Give them a refund. Don't you remember what's like being pregnant? And I get where she's coming from saying she doesn't want her new baby in a dirty pram - would you?
Also if they are buying second hand, they could be tight for money. So stop being mean and chat to them

Since all this she has asked for £40 for a new foomuff, I have said I will buy her a new one and send it to her. She has refused this.

Ah, so she's one of them. The same sort who will scream if somebody brushes their bumper at 2mph that it's now completely wrecked and it will cost £300 for a replacement (funny how they always instantly know the cost of random car parts that they've never had to buy before). If you offer to pay the garage bill direct, that's suddenly totally unacceptable.

Apparently, it's a common scam perpetrated by a lot of car-hire companies, especially at airports. They check the car when you return it, 'happen to look' immediately right up under the back of the wheel arch and discover '£100-worth of damage that wasn't there when you took the car'. Of course, any damage is cosmetic only and in a hidden place, was obviously there before and will still be there three months later, after 25 other customers have paid to 'repair' it.

Sorry just seen your other messages and photos. No don't give her the money back, she's being unreasonable

Your replies offering to clean it or send cleaning products are an admission that it was dirty and thus evidence if she decides to Small Claims Court you.

No it isn't, it's evidence that the person who saw it and bought it in the condition it was seen was maybe a bit thick. She didn't buy it, he did, she can't sue as she has bought nothing from the OP. If threats are made then the police should be informed.

And I get where she's coming from saying she doesn't want her new baby in a dirty pram - would you?

No, that's why I bought a new one, I didn't try and scam my way through life.
This thread has amazed me, showing how gullible people are.

This thread has amazed me, showing how gullible people are.

Me too. This is why people continue to be scammed.

@TheGreatWave

Me too. I think she’s a scammer and her game is that she’d return her broken pushchair for a refund and keep yours so she’s got a free pushchair out of you.

They had chance to inspect it when they came to collect it so it is sold as seen. A genuine buyer would either have turned it down then if it wasn’t in the condition in your advert or would after inspecting it call you almost apologetically asking if they could have a refund as there was a fault they’d missed when they came to collect it.

The fact that they called within 30 minutes and then used aggressive tactics of police/3AM visits are threats to force you to do what they want out of fear. Almost anyone genuine would not do this at the outset.

There are some folk living in bizzaro world here..

The OP advertised the pram as stained and listed where these were.

The buyer inspected the pram, where stains again were mentioned and some pointed out.

The buyer chose to part with money and accept the goods in the condition they were seen in.

End of story.

It doesn't matter if the buyer had asked for and received a milliontybillionty pounds and if the pram was stained - it was advertised accurately and sold as seen.

If the buyer doesn't want their PFB in a stained pram, then do not follow up an advert for a stained pram and then inspect and buy a stained pram!

@fluffy71 yes you did want to stereotype. You could have kept that to yourself.

Why? So not to offend you?

The bizarre curse instantly gives away the fact that their intentions were not honourable (if the 3am threats hadn't already). Of all the things that somebody could do in life which might cause you to wish evil upon them, selling you a used pram with the (to be expected) wear and tear detailed and then having examining the goods, you confirming the sale and later changing your mind wouldn't normally rank very high.

I think she might also have a princess complex that her bank balance can't quite live up to. That would explain why she possibly didn't deign to actually get out of the car to check the item and agree the purchase, because it was beneath her. Either that or she knows that she's having to buy used when she feels that she and her baby deserve only new and she somehow feels ashamed of that. Seeing the (advertised) stains in real life brought it home to her that's in a lovely and wholly functional condition but not sparkling brand new and she decided to project the blame back on to you. I can't imagine why most new mums wouldn't want to check out a pram themselves before buying it - both out of 'nesting' excitement and to check that it's safe for their baby.

However, some folk genuinely do believe that there are loads of people out there with perfect new-condition goods to sell but for which they're unexplainably only wanting a fraction of the price a shop would ask - and they also like to play a crazy mental game of pretending that it ISN'T perfect and as new, presumably to avoid making them feel awkward at getting such a cracking bargain, because 'it's all about them, of course' !!

Thank you everyone, for all your support and stories of situations you have been in. I'm going to close this thread very shortly as I feel like I got my answer and I feel at peace with the outcome. It's been a very long time since I started any post online I had no idea what a brill support it is! Thank you and hope you all have a good day! Xxx ❤️

I'm going to close this thread very shortly

I'm sorry to tell you MN Doesn't work like that. There is no identifying info here. It won't be closed.

The law supports you, the police wont be interested. buyer beware. it was up to the buyer to be happy with the goods before exchanging money. a friend of mine sold an item and a short time later the buyer claimed it was faulty and wanted a return... she did this then found they had removed a part from the item ! another friend sold an item, they then said no good, wanted return, threatened her, she gave in and they then tried to return an identical item that wasnt hers but was obviously faulty.
its not easy!
id be inclined to refund to get rid of them if youre sure theyre returning your original item in as sold condition as they sound like they may cause hassle for you if not (however that would be of interest to the police)

Obviously a scam. I can’t believe so many people are advising OP to refund 🤦‍♀️

@fluffy71
Why? So not to offend you?

No, because you said you didn't want to stereotype. Your actions totally contradicted that though. If you don't want to openly stereotype people then keep that language to yourself.

Adobewankenobi ah cool ok, in that case keep yapping but I'm checking out, very much at peace. Thanks x

@Jibberish24 glad you're feeling better about the situation. If you want the thread gone, I think you can try reporting it to @MNHQ and asking them to pull it. When you posted the images I actually thought it may have been outing anyway.

It's a bit cheeky of them to want a refund when they saw the pram. However, if the stains are removable you should have cleaned them. I might give a refund for a quiet life if I thought I was even a bit in the wrong.

So sorry you were offended

She wanted money for a new footmuff but when you offered to buy her one she didn't want that she wanted the money.

That is a full blown scam. If she causes you any trouble go straight to the police.

This woman is horrified her baby will have a stained footmuff but has no issue with her baby having a mother who makes veiled threats of violence. Tells you everything really doesn't it.

On reflection I'd probably refund her and report her threat to the police. You and your family don't really want that stress