AIBU sold a pram but she wants refund

[Jibberish24]

AIBU?
I put an add on gumtree selling cosatto pram for £120 (happy camper giggle 2, fashionable style costing £480 when new 18months ago). I said it had some stains on it and was otherwise in great shape. Car seat carrycot and sit up section with rain cover. All cleaned apart from the stain in the foot muff and hood, but everything else like new.
A lady responded. She arranged to come with her partner.her partner turned up I showed him the pram including one of the two stains and said the sit up bit would need a clean. He looked breifly at it, he didn't say anything about the stains, just ok, he seemed friendly, gave me the money and I helped him carry it to the car where his partner was (social distancing was abided). He loaded it to the car she did not get out of the car. 30mins later I get a text asking if she could bring it back as it's faulty, two mins later I miss two phone calls and get a text saying that she is bringing it back. I miss the calls and text asking what fault, She says it's dirty and faulty because it has stains, I said I did mention the stains and I had showed her partner all but one stain. She said "we can pay you visits at 3am". I asked what she meant (as it was 4.30pm). Twenty mins later her partner turns up and starts saying give me our money back we are calling the police. I am out at the shop at this point so my partner answers.
I have no idea if they called the police.
Since then she has text me calling me swear words and says I scammed her. I am on here asking if I'm being unreasonable because there was one stain I didn't show, it's about the size of the ring of a coffe cup, inside the foot muff where a toddlers feet would go. Everything else is really in perfect condition its a brill pram and I even took the car seat cover off and cleaned everything inside there, the carrycot had only been used twice. I feel a bit bad because when I was pregnant I was very stressy, but this woman has sworn at me via text, I've sent nice replies I've offered to clean the stain myself, send her cleaning equipment to clean it, and find a replacement foot muff or take £10 off the price, a good will gesture. She says she will have to buy a different pram now as doesnt want her baby in a stained pram.
What do you think, should I offer her a full refund or something else or nothing? AIBU?

I think if the pram was only In their possession for 30 minutes then you should refund them and re-sell it.

Lesson learned. Don't arrange pick ups from your house. Meet at a shopping centre or somewhere similar.

Haven’t read all the thread, so apologies if this has been covered. Without seeing the advert and the pram I can’t be sure, but it sounds like you’ve been quite misleading about the stains. You should have included photos of the stains in the advert or shown all of them to him. Sounds like you just said there were some stains, showed him the smaller one (a stain the size of a coffee cup ring is very big imo), she saw the larger stain and that the pram was dirty (you should have cleaned it) and felt she’d been ripped off. I understand why she didn’t come in and see the pram herself, but tbh even if she did you wouldn’t have shown her the larger stain and sounds like you were quite vague about them in the advert.

I don’t agree with her language, but in her position I would ask for a refund as well and try to return the pram and I would assume you “missing their calls and texts” was you ignoring them, especially as you seem very keen to avoid taking the pram back. If the pram is in good condition and is a fair price and it’s just her being unreasonable why not allow a refund and sell it to someone else? Your refusal to do so makes me believe you know you were being misleading and you’ll struggle to sell for the same price if people are aware of the true condition of the pram.

Since all this she has asked for £40 for a new foomuff, I have said I will buy her a new one and send it to her. She has refused this. The coffee cup sized stain is on the inside part of the pram and was mentioned in the ad. The husband did not ask to see any stains but I showed him some regardless which he said ok not really looking like he cared. This morning after sending her photos of two foot muffs I offered to buy brand new she has told me she hopes me and my family are cursed forever.
Thing is, I did genuinely miss her calls, and I'd probably have given the refund but as soon as she said she will pay me visits at 3am and they were on the way to my house my back was up, I don't like to deal with people who decide that anger is the first port of call or who make threats. I have blocked her since her cursing my family. If it goes to court I have decided I would be more than happy to stand my ground because it really was very clean apart from the stains I had mentioned. I had to think about whether my conscience is clear as it's me I have to live with, I did not send any mean or rude messages I made offers to sort out the situation including money off and she didn't want to find a solution she just wanted to be vile. I know it's stressful times with lockdown but I don't want to be someone's punchbag because she can't be reasonable. She could take my offers or not. I think if she were to return the pram now she would do something horrible to it first she's that sort of person by her messages. I'll try add some photos.

Dont offer anything. It makes it look like you are in the wrong.

Its theirs. They bought. Not your problem

Here's three photos I'll add the car seat one too

I’m with you OP. My back would definitely be up if someone threatened to come by my house at 3am to do god knows what.

I’m shocked that some people seem to think you should bend over backwards to placate these 2 when they are behaving like thugs. I’d have blocked them by now so I think they’re getting a good deal with you offering to buy them a new footmuff for the pram.

Here's the car seat section.

It's sold as seen in my opinion if she doesn't like it her problem is with her partner he took it from you. She could have checked it in the car if it meant that much to her. Also if she is so worried about catching covid 19 she couldn't check it herself she should not be buying second hand anything from someone's house. Sorry you have been through this op.

It's sold as seen so she hasn't got a legal leg to stand on. She lost her moral leg to stand on when she started threatening 3am visits and eternal curses. She can fuck right off.

Goodness OP, all the evidence points to them trying to pull a fast one.

I am not sure why people think it is more genuine because they rang in 30minutes, that is far too suspicious to me.

I misunderstood. I thought you'd failed to mention the coffe cup sized stain in the description.

Given you've offered to buy a footmuff and they're demanding cash then they're definitely taking the piss.

In future if you're selling something with a stain then it's good to include photos of the stains so it's clear and do pickups in a public area if possible.

Report any further threats to the police.

Tell them to do one. Block their number and report to gumtree.

Hmmm, can you report it to the police and get an incident number for the threats? And tell them that you have passed their details to the police?

Ok, if she wants cash vs the a new footmuff then she doesn't really care about the stain just wants to get some cash back. I think you can move on with a clear conscience.

They're taking the piss. You've done more than enough by offering to buy a replacement footmuff but she's clearly in it for the money.

And second hand prams go for a huge amount if you know what you're doing. I almost made a career out of it!

Sounds like a very annoying situation. You don't need to refund because actually, her partner saw it's condition and was happy with it. If he thought that his partner wouldn't be, he should have said or done something differently. Block and delete their number and save yourself the guilt.

In the future always post photos of every stain/defect to prevent things like this from happening - you obviously just cover your own back if the flaws are clearly detailed and shown, and there’s no surprises for the customer.

It’s not clear whether this was a “scam” or genuinely unhappy customers, as it doesn’t seem like you clearly detailed and showed the stains in the listing, seems like you just briefly mentioned it in the text so they only saw the true condition in person. I agree that they should have rejected it at the time if it was unsuitable though.

However if they are simply trying it on, posting photos of defects again puts off scammers because there’s full disclosure, so they can’t later act like they weren’t aware.

OP, go join a Facebook group called STRAB (scammers, time wasters, rants and banter). Search your buyer on there.

There have been many pram scammers that operate like this posted on there, mostly resellers. This doesn't seem right.

Sold a pram once. Very good condition, hardly used at all. Delivered it to nearby town.
Went over a few days after as she couldn't figure how to fold it. (one handed action - very simple). Rang me again as the footmuff zip was apparently jammed.
Went back over - footmuff only came apart via zip going one way only.
And as I should have told her that before she bought it she wanted her money back!! I just drove away and blocked her number..
Bonkers.

for some reason selling prams and pushchairs attracts scammers, and gumtree is of course full of them anyway. I think this is because the items are grossly overpriced to start with (the 'ickle preshus' factor) and so there is a lot of money to be made.

block her. I bet she doesn't have a baby anyway. Sold as seen.

Omg what a nightmare. The prom looks lovely. You’ve been more than reasonable offering to replace foot muff. She didn’t want that cause she wanted the cash. If you gave her that, then there would be something else. Don’t want to stereotype but the fact she’s cursed you, do you think they may be travellers?

Just block her number. It was sold as seen. I also had a bonkers buyer - sold a pram and a few days later she called up saying the brake didn’t work (it did) followed by various threats about her husband being a retired police officer

Send one last message telling her you have reported her threatening messages to the police and then stop engaging with her.

Calling 30 mins after leaving the OP's place screams scam at me. The pram was sold as seen, stains were mentioned in the ad, and the husband looked it over and accepted it.

I'd just block and ignore. I wouldn't refund and take back the pram in case of a switch, etc.