AIBU sold a pram but she wants refund

[Jibberish24]

AIBU?
I put an add on gumtree selling cosatto pram for £120 (happy camper giggle 2, fashionable style costing £480 when new 18months ago). I said it had some stains on it and was otherwise in great shape. Car seat carrycot and sit up section with rain cover. All cleaned apart from the stain in the foot muff and hood, but everything else like new.
A lady responded. She arranged to come with her partner.her partner turned up I showed him the pram including one of the two stains and said the sit up bit would need a clean. He looked breifly at it, he didn't say anything about the stains, just ok, he seemed friendly, gave me the money and I helped him carry it to the car where his partner was (social distancing was abided). He loaded it to the car she did not get out of the car. 30mins later I get a text asking if she could bring it back as it's faulty, two mins later I miss two phone calls and get a text saying that she is bringing it back. I miss the calls and text asking what fault, She says it's dirty and faulty because it has stains, I said I did mention the stains and I had showed her partner all but one stain. She said "we can pay you visits at 3am". I asked what she meant (as it was 4.30pm). Twenty mins later her partner turns up and starts saying give me our money back we are calling the police. I am out at the shop at this point so my partner answers.
I have no idea if they called the police.
Since then she has text me calling me swear words and says I scammed her. I am on here asking if I'm being unreasonable because there was one stain I didn't show, it's about the size of the ring of a coffe cup, inside the foot muff where a toddlers feet would go. Everything else is really in perfect condition its a brill pram and I even took the car seat cover off and cleaned everything inside there, the carrycot had only been used twice. I feel a bit bad because when I was pregnant I was very stressy, but this woman has sworn at me via text, I've sent nice replies I've offered to clean the stain myself, send her cleaning equipment to clean it, and find a replacement foot muff or take £10 off the price, a good will gesture. She says she will have to buy a different pram now as doesnt want her baby in a stained pram.
What do you think, should I offer her a full refund or something else or nothing? AIBU?

If she wants a pristine Pram she should buy one brand new. Tough luck to her!

If they've threatened you inform the police, they might do the swap as crime is down ATM.

She's taking the piss OP. I stopped selling on gumtree and eBay because of people like this. Sadly there are so many. Give her the money back and resell but take a million photos

I would just give the money back and report their threat to the police. Threatening to show up at 3am and do what? There seems to be loads of these cunts about at the noment. On my local fb group loads of people have been selling stuff online and the buyers demanding refunds and returns its really weird. And no your not scamming them at all. Sold as seen. The police would be on your side.

YABVU
Even assuming the pram is exactly as you described on Gumtree, she still texted you 30mins after the exchange asking to bring it back for a refund. You missed EVERY SINGLE call she made and texted responses basically denying her the right to return your pram for a full refund. You may think texting replies that are along lines of: “what fault” “but you knew about the stains” “how about I come and clean the stain or send you stain cleaner ” “what if I replace the foot muff?” “how about you keep the pram and I give you £10 back as goodwill gesture” are nice replies, but from her perspective they are not nice because you are coming up with excuse after excuse to deny her a refund. After only having the item for 30mins. That’s not enough time to use it! They probably drove straight home, looked closely at it and realised it’s not for them.

They are unreasonable to say you scammed them but to be fair it was her dh who saw the pram she saw it and didn't want it so you should of offered a refund

Utter rubbush! If she didn't trust the partner's judgement then she should have hauled her behind out of the car and come to see it.

She probably stayed in the car due to being pregnant and COVID.

COVID wouldn't have been an issue as long as shed socially isolated when looking at it. Being pregnant doesn't usually render you completely unable to get out of a car, though.

If she was so determined that it had to be perfect for her PFB child, whatever was she doing buying something second-hand at 25% of the new price and advertised as having some stains/marks/wear and tear? Parent already or not, everybody knows that babies are messy. surely it doesn't take Brain of Britain to know that a soft-surfaced item that has been used for at least one very young child for the duration until they outgrew it is not going to be spotless? It's not like it's an antique walnut dresser that has lived in the corner of a retired colonel's spare attic bedroom for 60 years.

I'm surprised you got 120.

I sold my giggle 2 with everything including change bag and a brand new main seat and struggled to get 100 for it!

However they saw the goods and parted their cash. But they could claim that you purposely hid the stain from them. If you did not show it in your listing and then didn't point it out at the viewing as the person selling therefore holding all the information it could be seen to be witholding vital information.

Although he should have thoroughly checked the item before taking it.

When I sold mine I went through it all and demo how to take things off and on etc and to show it all worked.

So it is a tricky one. Personally I would refund just to get them out of your life but dont hand the cash over until it's been thoroughly checked and make that abundantly clear to them. If you have any doubts that they might be trying to give back a faulty one or done something to it then you are within your right not to offer a refund as the item was sold as seen.

Honestly I’d just offer a refund and take it back, especially when she’s threatened to turn up at your house at 3am to annoy you.

Can't believe how many wet, gullible people there are! Because this person makes violent threats you expect them to roll over and give the money back. Do the words caveat emptor mean nothing? He bought it, the flaws were pointed out, if she has a problem take it out on him not the honest seller! The time frame is irrelevant.

SheBuilt I understand the guidelines fully but it may be a pregnant woman is overly cautious. I think we could all understand that.

It was dirtier than she was lead to believe.

Refund if they're not happy, but they obviously shouldn't be threatening you over it.

Just give her the money back. Someone nice will buy it.

It was only 30 mins. I would have refunded. It wasn’t worth the stress.

I'd refund her. If you think it's worth the price then you'll resell it ok. If you don't think you could resell it for the same value then you kind of are scamming. Be kind to the poor irate pregnant lady. But obviously they should be verbally abusing you.

Shouldn't!

Going against the grain here but I would stand my ground. The goods were inspected by her husband. He accepted them in the condition they were in. They can call the police all they want but they have no real case.

If she's able to make the effort to come back around at 3am and 'have words' with you, it does rather beg the question as to why she couldn't have got out of the car when they came to collect it and either bought it, said "Sorry, it's not quite what I was looking for" or offered to haggle on the price.

Yes, after 30 minutes, OP could have just given a refund, but it's still a huge waste of her time. Some people will get right in there first and offer to buy it, so you turn away a number of subsequent interested people as a result, and then you're still left with your item in the way and no money for it, and not for want of buyers.

She might have wanted it to resell all along. Prams are hotbeds for folk after a quick turnover and a big profit, seeing one advertised that they think might have been underpriced, claiming all along that it's for them and that they're a struggling soon-to-be-parent (so maybe you could knock some more off the price?) - and it's the 10th one they've bought that week and stuck straight back on FB or eBay for a much higher price.

Long enough to be able to swap it for a more stained or broken one and try to give you that one instead?

Yes, maybe she stayed the car because she wasn’t actually pregnant, just a reseller on the make.

Clearly the 3am was a typo for 30 min , you should have refunded .

I understand the guidelines fully but it may be a pregnant woman is overly cautious. I think we could all understand that.

It was dirtier than she was lead to believe.

It could be, but if she's that anxious, why didn't she just send her husband on his own to fetch it and keep herself indoors? If there had been any virus particles on the pram, she could have been at risk whereas otherwise, her DH could have left it in the boot (if not using the car) or put it in a shed or garage for a few days to 'quarantine' it.

As for how dirty it was or it wasn't, we have no way of knowing from this thread. One person's 'filthy' is another's 10p-sized scuff; one person's 'this house is an utter pigsty' is another person's coffee cup on the table and unplumped sofa cushion.

And that's assuming that nobody has any agenda or ulterior motive. As I said with the restaurant example, nobody is ever going to say "the salad dressing was slightly on the over-vinegary side and the butter was a bit hard to spread for a couple of minutes, so therefore, I'd really just rather not have to pay for this lovely meal". It's always going to be "it was vile, unappetising, inedible, gave me food poisoning, the waitress was rude and incomepetent and, wait - was that a cockroach I might have seen on the door to the kitchen".

Doubt she wanted to sell it on, I don’t know the pram but judging by the comments they paid more than usual for the pram. So doesn’t sound like it was cheap enough to make a profit. I can’t believe people actually think she’s was pretending not to be pregnant.

Anyway something like this happened to my sister, she sold a rug on Shpock, even delivered it to the ladies house at her request. The lady said it was lovely , beautiful , she “loved it” then when my sister got home she was met with a load of abuse from the woman saying the rug was dirty and she wanted her money back, my sister refused as it was sold as seen and she had cleaned it before selling anyway but the woman was crazy, she kept making fake profiles trying to get my sister address by pretending to be people interested in buying the other items she had for sale, it was obvious it was her as my sister never invites people to her house she always meets in a public place if she’s selling things but they kept insisting they have her address.

You weren't honest though as you didn't show them a large stain if it was the size of a mug ffs.

I’d just give them their money back and sell it again.
For £120 I’d expect you to have had a go at cleaning the stains tbh.

Yes, maybe she stayed the car because she wasn’t actually pregnant, just a reseller on the make.

Also, conveniently, that makes it much easier for her to complain later on (whilst she has the item in her possession) and blame her 'stupid' DH (or whoever he was) for not knowing what to look out for.

If she is genuine, she could have saved everybody a lot of hassle by just asking you to stand back whilst she properly checked it over, to make sure she was happy before going ahead with the purchase.