I don't often post but feel compelled because I have experienced being sucked into feeling responsible for an elderly person not related to me.... it's still ongoing and is quite a saga so I will try to be brief......
Mr T started coming into my small shop when we opened three years ago - I was caring for my MIL who has dementia and at that time me running a shop where she could be with me was ideal - I could be there for her and she had social interaction from our customers etc - win win. Mr T would sit and chat to MIL, it wasn't too big a deal.
MIL went into a home after nearly a year as she deteriorated rapidly, and Mr T continued to visit...... he started asking for help with letters that confused him.....small example - dealing with a debt collection letter after he had lent his car to a neighbour who abandoned it after a whole YEAR, it was towed away and scrapped and he was sent the bill as the registered keeper.... I managed to sort it, but then reported to the police and Adult Social Services as he was obviously vulnerable. Obviously it was a civil matter but wanted it logged in case the neighbour was a serious scammer and preying on the elderly - he had also taken money from Mr T.
First time I rang social services they gave me a flea in my ear for being patronising and presuming he needed care. So I carried on being as helpful as I could. In the second year of our acquaintance he confided he had dismantled his bed and was sleeping on the floor...... I persisted with SS until they agreed to take him on. The process of helping him get a new bed was so bureaucratically complicated I organised a free one from Facebook and the lady who donated it came with me to assemble it in his home. SS did step up and get him a new washing machine via a charity after a long wait and after I had funded an engineer to confirm it was indeed fucked at my own expense.
Mr T lives alone, is always immaculately dressed and his home looks as though he has OCD. He travels our town with his bus pass and has a few places he goes. he often borrows money from me - 5.00 or 10.00 a week and pays it back but he shouldn't be in this vulnerable situation. He wanted me to sort out numerous financial issues which I declined because I am not prepared to take on that responsibility and have it bite me on the ass.
SS closed his case because he does not have dementia issues - it was passed to the CMHT and it transpires he has a diagnosed condition with paranoia as a feature - he rambles - a conversation will start with "can you help me with x ...." and then devolved into various reminiscences from his past including details like the year it happened and the make of car his father used to drive etc (which is why I thought it was dementia, but no, apparently not.) Oh, and although the condition is obviously serious, he is not medicated because he doesn't want to be.....
As he has no phone, I became the contact point for professionals to pass on appointments etc as I see him pretty much every day - sometimes three times......
Wow this is turning into a real chapter and verse, so I'll try and wind it up. basically as the CMHT is not there to support him with life admin, they are trying to get him another sort of support worker..... a few weeks ago the nurse I speak to rang to say they had got him an appointment but neither she notr the colleague who knows him could attend - maybe I'd like to go and support him at his home - and for about five seconds I was thinking okay, I'll have to be late to the shop and put off this that and the other and then my brain kicked in and I said I'm sorry but no - My business is failing, both my parents have terminal cancer and in my head I was seeing a slippery slope of further responsibility. They agreed to re-schedule.
The upshot is this - every time he comes in my heart sinks. It has affected my well-being because I can't do what he needs and I don't want to - I have enough going on and though I feel desperately sorry for him I feel he should be under better care - maybe moved to a sheltered flat - but I know, no money, cuts etc - and I am just waiting for the day he asks the wrong person for money or his electric or gas goes off again and I hear he's died from hyopthermia (I am now a regular caller to his landlord maintenance department.)
So those saying it's not on to get strangers involved are spot on. It makes the service user vulnerable and places the unwilling volunteer in an invidious position. In a few months time we are closing our bricks and mortar shop and I will have to tell his professionals that i will no longer be available to help him. I am struggling with both guilt and the relief.
Good luck OP.