YANBU
Sadly it’s far from just children, young parents. I started a thread several months ago about the poor manners displayed by people phoning me in a supposedly professional capacity! Some respondents agreed - some were rude themselves! Bizarre thread.
I noted on there too rude behaviour from customer facing people and some pps gave examples of their own experiences.
This past few weeks I’ve had to deal with a few organisations on customer service matters, and quite honestly the service has been dreadful.
The one good exception was a customer service agent operating from a completely different continent who was polite, efficient and very helpful in resolving the issue at hand. No messing about, no rudeness - why can’t British customer service agents seem to manage this?
One company I’ve been dealing with it’s resulted in them giving me £60 off my bill in compensation (which I never asked for but I’m not gonna turn down) I simply asked for the service I needed and which they are supposed to provide to be implemented. The whole matter ended up being dealt with by the manager of the senior complaints team because it had been so badly handled - and many of the problems were down to bad manners! Because they were unable to understand what was needed because they kept talking over me, not listening to what I was saying and putting me on hold (without waiting to hear if I agreed) and even transferring me to completely inappropriate depts without checking with me first resulting in me having to end the call (because those depts couldn’t transfer me back to original call centre apparently) and so I had to start all over again... this went on for over a week!
Findapenny it’s perfectly possible to be assertive without being rude. A skill I (hope) I’ve taught dd. But as I said on my thread I’ve witnessed (due to I believe the person thinking dd was alone - physical distance between me and dd and the fact we look nothing alike means I think they thought at the time I was just a separate random unconnected customer) customer facing employees being rude to her.
I also noticed a few years ago that people of my mums generation seemed to lack manners too. I’ve had people of that age (boomers) not say thanks when door held for them, queue jump me, ram into me with shopping trolleys and on one occasion let a door go in my face - and I was actually temporarily in a wheelchair at that point, a friend was wheeling me and the result was the wheelchair was pushed back and rammed her in the stomach! She did actually swiftly open the door and tell that person off - they told us to fuck off!
Honeylulu - your post reminded me of a story my aunt told me, she is very nondescript looking (this IS relevant) and went to a clients office, it was a filthy wet day and her umbrella had broken so in addition she was “drookit” cold and miserable, one of the employees, a 40-something man wearing a bespoke suit, passed her as she was trying to pull the main door open (there was a staff door requiring a swipe card entry he went in) with sopping wet, frozen hands and instead of helping...he laughed at her!...
...An hour later he’s being shown into the temporary office she’s been assigned to do her job while there as he’s the main focus of her project...her job? She’s a forensic accountant and rude man was suspected (and later convicted) of major fraud!
I can only imagine how his stomach must have lurched when introduced to her!
“Manners are morals in practice” I love that! Perfect!