To be really angry and upset to be labelled racist?

[motherlondon]

We are currently on holiday in Asia, the latest place we are staying is a very nice all
Inclusive small resort.

Not cheap, to put in perspective this place cost as much for 3 nights as last place cost for 12 nights, but wanted to end holiday on a lovely high note.

Me and two kids (6 and8). It was a 90 minute boat transfer to get here. We drove for four hours, waited at port for three hours as boat left 90 minutes later than we were told.

I think they bunched two boat departures together. The boat had a small enclosed cabin and one of my kids sat inside, but when we went to go in, realised that there was hardly any room and said we would sit outside, with another family of four (adult kids). The crew told us we would get wet but we said we would sit out anyway.

We got absolutely pounded, just destroyed by water, I lost an earring, my ear is full of water etc.

When we arrived it was all, garlands and welcome drinks, I asked for a towel and said to manager that it was ridiculous and dangerous.

That night at dinner manager asked if I was 'feeling better' and I said again that it wasn't a case of feeling better, but a case of the trip not being appropriate.

Anyway, we got on with our holiday, had an absolutely beautiful day today, and went to pay for some tat that kids got at gift shop. On desk is a report on guests - mr and Mrs so and so, enjoyed snorkelling and food but said service slow etc.

Mine was that I was angry when I arrived, chose to sit outside boat with other WHITE (their use of capitals) family and that although I had toned down by dinner, the manager believes I have a problem with ASIANS.

I am mortified. I have lived and worked all over the world and the very very last thing you could label me is racist.

I feel embarrassed that we have been getting served at dinner, helped in the water etc by staff who've been briefed that I don't like Asians, and also that if I saw the report, what other guests did?

I am sickened and it has seriously upset me, before dinner I was planning when we could come back for longer and now I just want to get out of here.

I have emailed the manager, but am I being unreasonable? To be pissed off about the dangerous boat ride, and then to be embarrassed and sad that I have been labelled a racist?

What should I do?

Was the White family surname WHITE

Ahhhh… I never thought of that. It could certainly be the explanation.

Whenever I stay in a hotel now I'm going to be wondering if they are keeping notes on my every move.

Thank you @Llongyfarchiadau I was beginning to think I was going mad!

The OP has said on one of her earlier comments she asked what the book was and she was told it was for the managers second in command. So it's not a book of all guests movements, it's essentially a book of any complaints/incidents with follow ups that other management can read, to follow up and/or resolve. Also known as a handover book, and as other posters have said - is very common in the hospitality service industry.

Also everyone who is going on about the capacity safety notice - you do realise that wether the op was inside the cabin or outside the cabin - there were the same number of people on the boat?

I do realise that (same number of passengers whether standing on each other's shoulders, in a pyramid, or clinging in by their toes outside). But if a high end hotel transports you in a dangerously overloaded boat (more liable to tip over, insufficient life jackets), then they need to look at their processes. And, if they overload their boat, and see the problem as racist people not scrunching up, rather than too many people to fit on - they are n

YANBU.

It was inappropriate that you were transported in a dangerous and uncomfortable way.
And then have insult to injury added by that frankly outrageous character assassination.
I would make a complaint tbh.