I agree with hate to an extent. Obviously some people find it extremely difficult, and for a small number of people it's really almost impossible. But I do meet a lot of people who just don't seem to know that you can learn these skills.
I had to learn. My parents are quite shy and my mum always worries about being socially awkward, so it didn't occur to me that it really is a matter of just trying to chat politely to people and taking a moment to think how to start up a conversation instead of expecting them to do all the work.
I think it is slightly rude when people in a formal situation say things like 'oh, I never know what to say/I'm not good at small talk like you'. I had a bloke once tell me 'I can never manage to be interested in the little details, like you!' 
No, I'm not good at it either. But I bothered.