I'm crying for the 4th time because John Lewis has messed me around so much and left me, my son and my parents so disappointed..they live abroad,when came ordered a present from JLwith nominated day delivery..it didnt happen and the whole sat evening we were waiting for the van to come, cancelled our meal...the present turned up at 9 instead of before 6pm as stated - that was the 1st time i cried coz of distress, then when my dad put it together(its a trike ) we discovered that the brakes are faulty...we all were soooooooo upset...as my parents couldnt give it like that...and JL said they can deliver only on tuesday, as my parents are leaving in the afternoon, they promised to deliver before 10.30...They have NOT..on city link website it says there was an attemp - well its such a BLOW..WE ALL HAVENT LEFT THE HOUSE AND THERE WAS NO ATTEMPT......I am a grown up woman, but sobbing like a girl...the customer service said we probably missed the driver....dONT KNOW WHAT TO DO, FEEL SO HELPLESS...