The way supermarkets are designed now is interesting psychologically - it makes me feel far more adversarial to the shop than I ever did before.
As a pp said, the locked fridges, the plastic cases make me feel mistrusted.
Plus, the complete automation of everything makes me feel undervalued as a customer and as a human. It is so plain that the supermarket is not there for the community. No staffed tills, no human contact, get your shopping, bag it, pay for it yourself without the company having had to pay a penny on staff. You go in and you think basically I'm doing all the work here myself, and they have broken the social contract - there are no jobs here, no training for young people, no community interaction, no sense of helpfulness or a hub of social life. No positive customer experience.
Just pure profit and transaction.
Those things together bring me closer to shoplifting than I have ever been. I never would, for lots of reasons, one being I don't need to, another being that in principle I don't break the law, like most people.
But recently, on more than one occasion, I've looked round the empty shop, one uneasy, unsupported, security guard at the door, me by the till. I've thought how easy it would be for me to just nick loads of stuff as I go through the self service check out. I can aee how to do it.
And I think how it would be their own fault, for stripping out all of the humanity from the interaction.