No, no, its all an inadverdent misunderstanding.
He had to change his physical phone due to an unfortunate mishap with a glass of fizzy pop. So he did get a new phone, how was he suppossed to know that the nice man in the 3 shop let him keep the same number. I mean its not like you ever dial your own phone is it? Be realistic this is an adult who doesn't know how to use a petrol pump.