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Feminism: Sex and gender discussions

Ocado boycott after support of Primesight action part 2

393 replies

PerverseConverse · 29/09/2018 07:36

Ocado boycott after support of Primesight actionhttp://www.mumsnet.com/Talk/womens_rights/3376466-ocado-boycott-after-support-of-primesight-action

Following on from my previous thread that became full Smile

I'll be making my first Waitrose order today, or maybe going back to Tesco. Will definitely give Waitrose a go though and have placed a Christmas order already.

OP posts:
GulagsMyArse · 29/09/2018 09:02

I looked on FB yesterday, looks like comments are getting deleted.

RepealtheGRA · 29/09/2018 09:14

Is there an address I can return the leaflet to that just came through my door Angry

Redkeyboard · 29/09/2018 09:25

looked on FB yesterday, looks like comments are getting deleted.

So now Ocado are censoring women talking about their rights.

Meet0nTheIedge · 29/09/2018 09:30

Penguins my email responses were from someone with a traditionally male name.

Needmoresleep · 29/09/2018 10:04

If, as was suggested on a previous thread, Ocoado have now done their homework and changed the all important word from "gender" to "sex", it is strange that they cannot accept the dictionary definition of female. Perhaps they really believe women have penises, or can't tell. A proboem given their customer base.

When the kids were little we made a deliberate decision to use our local market, which luckily had a fish stall, plus nearby baker, butcher, and cheese shop. (Tatchbrook Street in Pimlico - with free parking on a Saturday.) We bought the occassional item from the nearby supermarket and did a monthly stock up of cleaning things (and wine) from Lidl. We are in central London so wanted the kids to feel part of a community. It was a Saturday morning family activity, and though it obviously took longer than supermarket delivery, there were a lot of advantages. First the quality of the food was better with a better sense of seasons, then we almost certainly spent less (no pester power or temptation - treats were a punnet of raspberries or a croissant), plus far less plastic, and the community aspect seeing the same shopkeepers every week so a sense of belonging.

We wouold absolutely do the same again.

We probably spent about £80 a week for a family of four, and £120 on the monthly top up. And that was good quality and Central London. We visited the market in Newcastle in the summer, and fresh fruit and veg were so much cheaper.

We were both working, so cook-from-scratch menus were a bit dull: fish Saturday, Roast Sunday, then something chicken, toad in the hole, mac cheese, batched cooked ragu from the freezer, and so on, but cheap and healthy, and both kids went on to cook from scratch at University. We would absolutely do the same again.

Now the kids are at University and we have a bit more disposable income, and not needing to do a weekly shop, we are tempted to get rid of the car (again super expensive, and largely unnesscary in Central London) and have nice food delivered. We know several people who have done this, and it is a pattern Ocado will be familiar with.

But no! If Ocado don't value women, I assume they don't value empty nesters either. (And one of the biggest impacts of Self-ID could be on vulnerable elderly people needing personal care.) Plus with the proliferation of Little Waitroses etc, it is easy to pick up items as and when we need them. More expensive, but there is a counter saving in reducing food waste.

pocketsofsedition · 29/09/2018 10:23

After nearly a decade of dedicated lurking on mumsnet, this is the thread that has finally got me to post.

I emailed Ocado on the day of the twitter posts and got the apology phone call the next day, after cancelling my weekly reserved order. I was very clear that I was expecting a public statement, and when that didn't happen I cancelled my Smart Pass last night. When I said I was calling about the poster, the frontline rep I spoke to was under orders not to discuss the issue (he offered a call back from the poor busy woman authorized to speak) but when I said there was nothing further to discuss the refund was processed directly.

What drove me to finally post here is that I wanted to add my voice on public record to the tide of angry ex-customers, so that ocado (and whoever else is reading these threads) know just how serious this issue is and how powerful a community of adult female humans can be. They've managed to actively alienate a very loyal customer (weekly deliveries for a growing family for over 8 years; >50k lifetime spend). The strategy of personal phonecalls without going public with an apology were insulting. I cannot fathom what a poor PR strategy this is.

I'll be following up with an email and a GDPR subject access request before having my data deleted from their database. On Friday I opened up new and growing to do list and am eagerly awaiting my campaign pack from Fair Play for Women, who've just received a donation. Next on deck: Girl Guides.

Just wanted to say thank you to the FWR posters. Like many others, it was a gradual transition from "of course I'm a feminist but can't we all be nice" to fully eyes-open ready to take action, and it took lurking on many threads to make that happen. To all the lurkers out there: read and think and learn, and take inspiration from all the posters here who have been willing to stick their necks out online and in real life on our behalf.

Off to place my first Waitrose order now...

WokerThanWoke · 29/09/2018 10:36

Waitrose seem to be having a good week from this!

TheCountessofFitzdotterel · 29/09/2018 11:04

Pocketsofsedition, your post really made my day x
Boycotting Ocado is so peak Mumsnet. In a good way.

ArrivisteRevolt · 29/09/2018 11:30

I think Waitrose are a bit over-subscribed this morning. I couldn’t get the site to load.

Happy to get it from Sainsbury.

StroppyWoman · 29/09/2018 12:17

I cancelled my account with them yesterday too, in case anyone was keeping a tally

NaturalBornWoman · 29/09/2018 12:34

I rang and cancelled my smart pass this morning and told them to delete all my details. Guy asked why and I said as an adult human female I find that ocado no longer align with my values. I've ordered on average £100 per week, more if I buy wine or gin, for several years. Waitrose order on the way.

RepealtheGRA · 29/09/2018 12:41

Ocado on 2 stars GrinGrinGrinGrin

Theswaggyotter · 29/09/2018 12:54

Wow people power, I’ve just been reading the trust pilot reviews! Fantastic work, I really hope one of the papers picks up on this too
(I’ve never used Ocado but certainly wouldn’t consider it now)

PerverseConverse · 29/09/2018 12:55

This reply has been deleted

Message deleted by MNHQ. Here's a link to our Talk Guidelines.

GulagsMyArse · 29/09/2018 12:58

pocketsofsedition I love your post !! I lurked too, but came around fairly quick. All my understanding has been by reading these posts.

I was for selfID when I first heard about it, as it was disingenuously painted as just an adim change. FWR has been my go to, to get info about all of this.

CaptainKirkssparetupee · 29/09/2018 12:59

couple of people haVe congratulated Ocado and will now do their shopping there. I do wish there was a cure for stupid.

It's not stupid, but what they lose will be more than what they gain.
If nothing else it'll be a short term dent.

thefatladyscreams · 29/09/2018 12:59

Pocketsofsedition is spot on. I’ve made the same journey. I know posters get some flack when they bring up this issue in AIBU but there are a lot of lurkers like us who you are getting the message across to - I never read the feminist board before but fine myself here every day.

JamAtkins · 29/09/2018 13:14

A couple of people haVe congratulated Ocado and will now do their shopping there. I do wish there was a cure for stupid

I find it mind boggling that anyone can spin Ocado's stance in to such a positive that they will change their shopping habits. In fact I don't believe them. If the wokiest of wokebros saw Ocado's support of removing the poster as a good thing, why aren't they outraged by the phone calls and back peddling and sudden inclusion of 'sex' on their equality statement?
If you aren't blinded by woke, why is the ignoring customers and poor customer service not an issue? Non gender critical women customers aren't going to receive a magically better service than GC ones.

Plus the ham is paper thin

GulagsMyArse · 29/09/2018 13:17

Also their delivery drivers have harassed women.

lurker33 · 29/09/2018 13:34

I've just emailed a GDPR subject access request, and will be requesting removal of data once I've received that.

sashh · 29/09/2018 14:38

Just found an email sent yesterday asking for a number and a convenient time to call.

Carriemac · 29/09/2018 14:49

Had my first Waitrose delivery today, also orders a riverford box
Ocado can fuck right off

LaPufalina · 29/09/2018 14:57

Just had a call from Fenella (I think) who was lovely.
I stated that I wanted a public statement and she said that there were no plans to issue one (but that they were passing on feedback), and that personal phone calls were preferred, to apologise. I said that they hadn't actually addressed the issue that they were apologising about other than deleting the tweet. I've cancelled my smartpass and removed myself from all commas, and said how upset I was to do so. Oh well, aldi/Costco/Waitrose online for me, now.

LaPufalina · 29/09/2018 14:58

*Finoula, just had the confirmation of cancellation email

BirdseyesFrozen · 29/09/2018 15:06

Asda delivery for me, I've gone up market Wink
Just under £140, cheaper than usual too!
Partner gets the fresh stuff from the local market twice a week.
Due this evening ta da!

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