Ocado boycott after support of Primesight action part 2

[PerverseConverse]

Ocado boycott after support of Primesight actionhttp://www.mumsnet.com/Talk/womens_rights/3376466-ocado-boycott-after-support-of-primesight-action

Following on from my previous thread that became full

I'll be making my first Waitrose order today, or maybe going back to Tesco. Will definitely give Waitrose a go though and have placed a Christmas order already.

I've sent an email and deleted the app - surprised how sad I feel about this :(

I also peak-transed my friend about this, who uses Waitrose and was going to try Ocado, but definitely won't now.

Apparently it’s time to book my Christmas delivery slot.....they are such muppets for not sorting this out properly.

Interesting the recent trustpilot comments.

I actually only joined Mumsnet after I heard about the poster issue via Twitter, and after I closed my Ocado account.

It will always be a Nestle now, so, carrying on, but lost the sheen it once had, and always tainted.

Gutted that Sainsbury's have failed to deliver today stating that payment failed but nobody told me, they just didn't show up (well actually they did show up, sat in the van outside but didn't say a word).

How did everyone get that £20 discount on Waitrose?

I have an Ocado account but I’ve never actually used it. I’m tempted to place a large order then cancel it at the last minute. Anyone know when they pick the order? It would cost them more if they get as far as picking orders then they’re cancelled due to labour costs and disruption.

Deux I think they start picking it after your time to edit the order.

Some people were talking about doing a massive Xmas order and cancelling it at the last minute as by then Ocado would be left with lots of stock but that seems a bit wasteful to me, I hate to think they had to throw away hundreds of turkeys for no reason.

I've just edited my first Sainsbury's order for tomorrow and had the option to give them feedback - I wrote one line about their website and 2 paragraphs about why I've left Ocado - got a bit carried away!

Ocado didn't ask me why I was leaving, just assumed it was about money and offered various smartpass deals. I declined, saying I'd no intention of spending money with them ever again. They didn't pursue it and said they'd cancel my smartpass.
Can't see how their business will succeed longterm if they've no interest in their customer base and establishing why people leave/stay, irrespective of the current fiasco. Business 101 to understand your market, no? And surely you would always ask why someone was leaving? After all, it could have been "thin ham" and easily resolved
But with a CEO like that, what can anyone expect?

I requested and received all my data this week. No surprises there, it was mostly just a list of all our orders, favourites, payment details etc. The only 'extra' bit I could find was a segmentation file that seemed to be noting information that would put us in categories like dog owner/cat owner/gluten free/pork eater.

So that's it - so long Ocado. They really don't seem to care. What a way to run a company.

I hate to think they had to throw away hundreds of turkeys for no reason.

They could donate them to charity.

Oh, wait. That would be helpful and sensible.

Sorry - must have been thinking of another company and not Ocado.

It would be a shame if I placed a large order with Ocado and then cancelled it.

I guess we could each order two crates of champagne or gin and cancel at the last moment. Maybe buy them in the sales before New Years Eve!

I didn't even realise I still had items in my Ocado basket (must be 10 years old), but saw when I clicked through to unsubscribe from all emails. I haven't used them since we moved house!

Anyway, customer services asked me why I wished to have my details removed from their database and I have told them why.

I had my Sainsbury's delivery today it was fab no looking back for me - and saved loads of money

I spoke to Waitrose who said they very busy with people switching over from Ocado and were well aware why

Ah very good.

Waitrose won't be making the mistake of siding with misogynists then.

I got the exact same email posted below and replied saying if a full frank total apology was not planned I wanted acc deleted- also signed adult female and got response saying acc would be deleted. Bastards

Yup, so they are willing to apologize for their ridiculous statement behind closed doors so to speak, but ask the apology to get some air, and its a no. Funny that.

I hate to think they had to throw away hundreds of turkeys for no reason.

I don't think they would chuck them, but I do think they would put them on special offer to try and get rid of the surplus stock. Depending how many people did this, of course.

Ocado's chief technology officer was on You and Yours recently.
Their online shopping sales had gone up 11 per cent but that wasn't making the money, selling the technology to other companies including Morrisons is where they're looking to make big profits:
www.bbc.co.uk/programmes/m0000m7x
It's about 5 minutes from the start.

So, this does explain why they probably don't care too much about the customer base, selling the technology is where their focus is.

I hope Waitrose make a fortune from this. And the local shops.

If anyone has saved any money from ceasing to use Ocado, and is looking for a good home for it, there is another thread in this section labelled 'accurate polling' that it might be a good idea to read.....

The bastards KEEP emailing me.

I have just done some Googling and it looks as if a fair chunk of Ocado’s valuation is based on its ability to sell its Smart Platform Technology overseas, specifically in the US and the Nordics.

It may be that Ocado does not care much about UK females customers, and is more concerned not to put its foot in it in the US which issuing some sort of public retraction might do.

I've just had another email, so quite enjoyed telling them again and threatening them with reporting them for GDPR breach if they do not, as requested, remove my details from their database immediately.