I am still receiving marketing emails from them even though I called yesterday morning to close my account. I had a live chat with Ruby who pasted the standard statement to which I responded that the offence was public therefore the apology should be too. Even the statement is clueless, just a part of it,
“If Ocado have inadvertently strayed into any social discussions around the Primesight billboards, this was not intentional” - if???
So either they have a very long queue of people wishing to close accounts or they are waiting to see if they really mean it. Apparently they are still processing my request and if I still wished to go ahead they would process it today.
Out of curiosity I asked her what my lifetime spend with them was, before I ended the call - and apparently they appreciate my feedback, lifetime spend was over £60,000 and they did hope I would reconsider.
Sadly not, first Waitrose delivery arrived safely this evening. Ocado’s values no longer align with mine.
I did screenshot the entire chat so have a record of my request for them to delete all of my information.
This thread is nearly full by the way......