no news from my Look Fantastic fragrance advent yet. I have contacted them several times, and always get generic response
"For now there does not appear to be any issues with the order and Shipment has been sent to the warehouse as a valid order to be dispatched.
This is currently in the dispatch process at the warehouse and will be shipped to you shortly. As soon as it has left the warehouse, you will receive a confirmation email to let you know it is on the way, along with any tracking details.
Should you not receive any updates via the tracking facility within the next 5 working days, Please let us know and we can look into the matter further."
5 days later when I followed up
"I can see that your Lookfantastic The BOX Fragrance Advent 2025 UK is currently being kitted out for you, and we expect that this will be with you soon.
Once your Calendar has been dispatched you will receive an email to tell you it is on the way."