Liberty Beauty Drop Subscription Box Spoiler Part 6

[Housewife2010]

Shiny new thread

@TreesinthePark it's in the T&Cs of all places 🙄

The gift is worth £328, which includes:
L:A Bruket Spruce Hand Cream 30ml
SUQQU Treatment Primer 10g
OLAPLEX No.6 Bond Smoother 20ml
Dr. Barbara Hyaluronic Serum 3ml
Granado Bossa Bar Soap 120g
Votary Apple Acid Toner 30ml
REN Clean Skincare Evercalm Gentle Cleansing Milk 50ml
Bamford Sage Body Wash 50ml
Larry King A Social Life for Your Hair 30ml
Dr. Barbara Sturm Face Cream 20ml
UOMA Badass Icon Matte Lipstick 4.1g
Margaret Dabbs Foot Hygiene Cream 30ml
MALIN+GOETZ Grapefruit Cleanser 10ml
Sunday Riley Good Genes 8ml
MALIN+GOETZ Resurfacing Face Serum 30ml
and a Liberty print wash bag

The silly thing is that I would pay actual money to buy that soap if it were possible to. But they don’t appear to sell it!

Honestly what is going on with Liberty? It’s dreadful that the BD credit can’t be spent easily. And yet another GWP full of stuff that’s been kicking around from old beauty drop boxes. It’s really poor and quite concerning. I want to get rid of my credit and close the account in April so I get the final box. It’s a shame as a couple of years ago Liberty was my favourite store.

They need to get their act together fast as never mind losing BD customers (even if planned) they will shortly lose customers altogether.

How much is the spend for the GWP please x

£175

Noooo! I have so many of those soaps and primers. I really want a good GWP with items I have had before. Surely that’s the point, trying something new!

Thanks @CornishPorsche . I do think it's a very good GWP for anyone not already in Beauty Drop but as a longtime member it's a bit of an insult.

I’m holding out on spending my credit until they do a proper GWP that’s not full
of excess BD products for sure!

@brogueish You can buy the soap directly from Granado

Bossa soap

There are things I'm planning to buy but I think I'll hold out for a better GWP. I don't mind this one (and I like the bag) but I can wait a bit longer.

I am amazed they still have such a huge amount of old Beauty Drop stock going spare. How did they get it so wrong?

I used my bd money in store on Wednesday no problem

My bd is now working again. I asked if my account had been hacked and they said no and those who they had any concerns about at all were contacted.

I’m actually travelling to Rio this year and the Granado shop there is on my list of places to visit, that’s how much I love it!

@Mynx I love Granado too, gutted that I hadn't discovered it when I did go to Rio!

@Mynx how fab! Do report back, I bet it smells awesome.

I just tried to spend some of my BD credit and the option to add the code seems to have gone. It was rejecting it as invalid on Friday but now I can't seem to even add it. 🙄Have emailed customer services.

@bingohandjob Have you heard back from customer services?

I ordered a necklace last week to use up credit (which I had to get them to put on a gift voucher) - they've sent it with bl**dy Amazon so not necessarily holding out much hope of seeing it - the bag they lost in January is still saying they'll give me a delivery date when they've got one!! Who knows maybe they managed to return it to Liberty but more likely it made its way to ebay or similar

It’s occurred ti me that Beauty Drop really went wrong due to a mismatch of standards.

So one element is that thought they could not only really capture a lot of spend with Beauty Drop, but become the preferred supplier of a lot people with heavy beauty spends because of it.

With this, in effect Beauty Drop was really just meant to be being generous with samples for loyal customers who spend a lot, just like beauty counters traditionally are with regulars.

And that the fulfilment of all those lovely extra orders could be done cheaply at a warehouse in the back of beyond, so they’d have beauty hall spending levels with supermarket throughout and low overheads.

The mismatch element is that the delivery and especially the packaging is atrocious. The beauty drop box itself is ok packaging, but if you order something, it’s a dirty box and some stinky brown paper. It’s worse than Amazon.

Far cry from the perfumed tissue paper and glossy bags or boxes and/or environmentally influenced minimalism that other beauty places specialise in, even online.

And that mismatch just means that people who might have switched their spending over and above the beauty drop charge just haven’t. The packages are just so disappointing. It’s like over 100 years of retail expertise just vanished into thin air.

Yes the experience is very deflating.
I ordered a gold Liberty necklace it was delivered by Amazon and thrown on the front step. The box was soggy and wet. The actual necklace while stamped Liberty was poor but I did not trust the returns process so I actually kept it 🙄

I agree with the disappointing packaging. I ordered a silk scarf for about £300 and they didn’t even put it in a box. Just came in the plastic bag it was delivered to the store in.

Agree with this. Some nice packaging wouldn't go amiss!

I ordered my mum some stuff from Clarins for Mothers Day. It came in a nice box, well wrapped and with a few samples in a little pouch of their own - Liberty could take some lessons.

Yes, we're having quite the exchange. They've told me it was taken off as an option but now back and working. It's not. Then they told me to try it on a laptop/PC not mobile, I have, still not working.

That's really crappy. Making an effort with packaging is such an easy win for a brand.