Toast 7 - Onwards to brighter days, we hope ..

[Laska2Meryls]

Hello again Toasties !!
Here we are again ..Spring has definitely sprung.. and here we are leaving lockdown again (hopefully for the last time) and with any luck planning some social opportunities to wear our lovely stuff actually out somewhere !!

Or to have my Kindred pass renewed - as others have - as a thank you from them for spending LARGE amounts in the pandemic. Instead of a frankly rude and dismissive 'computer says no' response to my email.
GRRRRRR. I'm still croos at that. Can you tell?

@Saurus72 - yes a discount would be nice and very appropriate considering. I did note that they're going to restart photos of people wearing their stuff though

@NoCureForLove - that is shitty of them!

@faustina yes good re: photos. What I find more useful is the videos they’ve started doing and another will be coming next week which is good news.

I just saw that email .. but what I really want is my refund....

I wrote a reply to them - well if yiu apologise you are sort of asking fof a conversation - but I don't think they really want one. Or they wouldn't have the robot replies to feedback..

What did you say NoCure?

People with the Tala dress: I'm usually size 10 pretty much but Toast is recommending the size 8. I don't want to faff with returns as getting to PO is tricky for me. Am I right to size down? How long is it? I'm 5'1. And is it a 'smart' dress or casual? Thank you

Btw I thought the Toast email was good in the sense of acknowledging the issues but pretty crap in terms of resolving the issues every has been having

It feels a bit like a halfhearted apology tbh.. if I have to wait another 10 days for my refund..

And yes they could have offered a discount and I hope that they do, especially to those of us who have been affected .. but perhaps they think that this will cause more backlogs .

I'll be waiting be some time I think before ill be ordering from them

Seriously... Id wait for a bit for ordering ..sooverthemill or see if John Lewis have it.. their ordering and returns are really fast .

It took 10 days from my last order until it arrived (and they took my money on order rather than dispatch and I had no order acknowledgement at all.. now its been 2 weeks from return and I still havent had a refund!

I haven't had an email from them: my last order was literally a day or two before changes to the website so perhaps they have only emailed those who have ordered since? Probably half my wardrobe is Toast so I certainly am a regular customer.

I love that Tala dress too @Sooverthemill but I am not ordering from Toast again until I hear better feedback from this group. I am going to visit the shop though on Saturday or Sunday and try a few things on for sizing (if their changing rooms are open).

@Laska2Meryls @ToastCosILoveIt I would buy from John Lewis unless I can find a discount. I think I’ve used up all my email addresses for ‘mention me’! Actually just ordered a dress from Rae Feather which might work ( or be laughable)

@Sooverthemill, I have a few mention me codes and also want the green Tala and I think John Lewis only stock the blue one. Still, not going to spend just yet anywhere as not sure they deserve my business whether it is from the shop, the webiste or JL .

I have that dress - from JL!
I ordered usual Toast size but returned for smaller as v gapey under arms. Are you petite? It's a 'big' dress - lots of volume in the skirt. And long. I'm 5'4" and it's low calf on me. V nice fabric and nice shape on me. Will wear with just trainers in summer but could definitely take you to a garden party if such a thing still exists. 😀

Yes. I have the blue one.
I'm out of London atm without the dress - would you like a pic of one I bought last year that is the same pattern / cut?

@NoCureForLove yes please! That would be very helpful. I am short and fear being overwhelmed. It’s for a summer wedding that I’m struggling with as it’s gone from 6 guests to 30 and ‘come as you are’ to very posh

Here you go.

@faustina

I bet they read this thread

If they do I wish they’d give us a discount.

Sorry got behind there. Yes I’d like the green Tala and John Lewis only have blue.

@NoCureForLove oh that's lovely but I can see it would far too long. So helpful! Thank you

@Saurus72

I bet they did too *@faustina* - and really why wouldn’t they, it’s free and insightful customer feedback from people who are engaged with the brand. She doesn’t address sizing issues in the email - plus wouldn’t it have been nice to have a lovely little discount code to ease the pain 😆

I think you are right. Many other companies do. I mean what is 15% for goodwill? Its a bit shit but I am glad we have had some response. I got a similar reply after I left a stinking review on instagram.

@ToastCosILoveIt

I haven't had an email from them: my last order was literally a day or two before changes to the website so perhaps they have only emailed those who have ordered since? Probably half my wardrobe is Toast so I certainly am a regular customer.

I love that Tala dress too @Sooverthemill but I am not ordering from Toast again until I hear better feedback from this group. I am going to visit the shop though on Saturday or Sunday and try a few things on for sizing (if their changing rooms are open).

Ive not placed any orders simply because of the issues. So it can't be that. Are you kindred? Maybe it is that?

@neveradullmoment99, yes I am Kindred! I spend far too much on Toast, must be one of their most frequent customers.

[quote ToastCosILoveIt]@neveradullmoment99, yes I am Kindred! I spend far too much on Toast, must be one of their most frequent customers.[/quote]
very strange then. You may still get it. I got mine later than everyone on here i think.

I haven’t had a letter and I’m kindred too.

I returned an order worth £165 on Tuesday and got a just received an email notification of my refund today so hopefully Toast are sorting out their teething troubles. I paid via PayPal and the notification is from them rather than Toast themselves.