DLA WAIT TIME THREAD 60

[zoeybrooks45]

Hello everybody, I have made a new thread please put in your scan date, hopefully we hear some good news this month. please be kind and feel free to share scan date, entitlement award and what child is diagnosed with as others in similar position can feel uplifted in these stressful times. 💐
New claims (NC) are taking ‘around’ 20 weeks.
Mandatory Reconsideration (MR) & Change Of Circumstances (COC) between 20-25 weeks approx.
Renewals between 15-20 weeks approx
tribunals: when you disagree with MR and are considered by a court
scan date (SD) date form was scanned on the system and counting weeks for decision
original claim date: date you called up for the forms and you will be backdated
UC : universal credit
DWP: department of work and pensions
DM: decision maker; the person who assesses each claim and awards/decline a case
number for an update 121-4600 0800 121-4600
currently we are in July/August for decisions! xx

100% get what you mean. Because you’ll find the comments on their like “my child is xyz, but only receives lrm” there’s certain criteria’s for a reason, and my only advice is if they don’t change your child’s award and you believe they meet the criteria, take it all the way!

Good luck to those phoning today x

Congratulations 🎉

It feels weird not having to phone now don’t you think🤷🏽‍♀️😂

I know normally at 9 between me you and @SKB12 weve phoned up 🤣🤣 I’m still waiting on backpay awarded 23/12 presumably because of bank holidays will be next week for me xx

Like honestly it became the norm now it’s like what do I do😂😂
I would expect it to be either tomorrow, Thursday or Friday x

You're doing absolutely fine. I didn't contact DWP at all. My daughter was awarded after 19wks+1.
You're right, everything is such a long wait, I didn't think it was anything out of the ordinary...until it got past 16 weeks 🤣
So then these threads kept me going with these incredibly tenacious mums 💕 Seeing wait times increase is disheartening, but it's wonderful mums are sharing the knowledge. For me, phoning felt too anxiety inducing.

Called this morning for evidence. As of yet no decision and not allocated. MR 20/08

Yeah I’ll see when it goes in no rush for it but would be nice a fair amount wouldn’t it 🤣🤣 did you hear off uc yet? X

S/D 22/08 NC
Feeling really annoyed this morning! I called a while ago to be told I would have a decision by 9th January which is the 20 week point for us. I understand this has now been extended to 25 weeks, however, I called on 18th December and was told it had been assigned to the DM and that’s good news that our claim was on track to be completed in that time frame. I’ve called this morning and been told “your claim hasn’t been looked at or assigned yet and I wouldn’t have expected it to be as it’s too early at this point” I told them I called on 18th December and was told it was with the decision maker so that seems really unfair that apparently now it isn’t?
has anyone else had this happen? what do I do about it? She said she would feed this back for me but I feel like I’ve been fed false information which is really unfair as I’ve had my hopes up all Christmas and now feeling really deflated and tearful. Goodness knows what I’ll do if we are declined….i don’t know if I have the fight in me!

It will be a good amount😂 and I already was in receipt of HRC and UC so I didn’t need to do anything on that part x

This is incredibly helpful thank you! 💕

I’ve seen they’ve been doing this to a lot of people! You can make a complain about it, or ask to talk to someone higher up to discuss it with them. The wait times for DLA are affecting a lot of people’s mental health and it makes it 100x worse being told false information all the time! Good luck and I hope you hear soon x

I was on hold for half hour and got told that when I got through. Do you think k should call back later and ask to speak to someone about that? I don’t feel like I should jump the queue but I do feel like that should honour what they’ve told me and send it to the DM.
they’ve now told me to call again in 3 weeks to check 😭 if it’s now with DM then they can get it assigned. Just really disappointed that they’ve told me on 18th it was and now apparently it isn’t.

I just had the same thing happen to me, same can date as you too, I phoned 20/12 to be told it’s with DM and will hear shortly so I phoned today for an update to be told it isn’t with a DM and to wait 25 weeks! I think they say what ever they want to get us off the phone

Oh wow I assumed it was SMI too. I don’t know what my son has qualified under. He’s 13 so length of award will only be until he turns 16 I’m guessing before he switches to PIP. Hoping it’s not much longer until we get our letter, I’ll let you know what it says. x

You’re best bet is to call back and ask to be put through to someone higher up or even a decision maker. Say you want to discuss the false information that they have gave you, and if they still try brush it off say you want to make a formal complaint. They are notorious for it!

Honestly I wouldn’t pay too much attention to it. I called on 23/12 and was told it wasn’t assigned and asked for a call back from a DM to discuss an issue with our scan date. The call never came, I rang on 24/12 to chase up why I hadn’t got a call only to be told a decision had been made that morning. It can literally change within a day and even the same day.

Oh wow! Same scan date and same false information! I’m going to call back later today and ask to speak to someone about it because it’s really unfair that they would do this. It’s a stressful enough time as it is! It’s like they don’t think the stresses of daily life with a disabled child is enough!

Thank you! I think I will call back later around 4:30 when the wait time is less xx

Yeh I was quite shocked. But I knew he fit the VUW criteria aswell due to refusal to walk. I put that in my letter too. Either way glad he was awarded. And you’ll have it soon I reckon. My son’s letter came some time last week believe it or not. My mother put the post away without telling me anything came😅😅x

😂😂 it became a routine almost and yes what to do now 😅 I bet they miss me as well 😂 we haven’t had back pay yet either. I’m hoping it’ll be tomorrow, he is due his regular DLA payment then anyway. X

That’s reassuring! But I will call later and ask to speak to someone higher up. All the calls are recorded so they will be able to hear them tell me it’s with a DM!

Yes, when I made a complaint I knew the call handlers name and gave them the time of the call. Some of them aren’t keen on putting you through to a DM so you need to stress that you’ve been misinformed and want to speak to a DM to discuss. They are the ones that can tell you for a fact if it’s been assigned. Good luck

Oh no! I’ve never been so happy to see letters drop through even if they turn out to be bills instead of DLA letter 😂 my son refuses too or walks off and refuses to come back or just won’t leave the house. He doesn’t seem to have particularly enjoyed Christmas which he usually does so that’s a shame too