Just called about my child's renewal.
Sent 22/02/24 due to end 26/06/24.
Marked as priority on Monday... decision made yesterday to keep the same rates until 2028.
Thank god that one's over!
Other child's new claim is 'still in a holding que' despite being told it was with a decision maker days ago.... scan date 26/02/2024.
Rang the 'fast way' for renewal answer (521).
The lady said she couldn't see the info besides a decision had been made and put me through to someone else.
They told me the award and end date. X