@Crazyhouse4 they don’t have it at all,
she said that it takes 10 days for the post to arrive, and then 2 weeks for it to be indexed so she said it’s no surprise that it’s not on the system yet and I’ve been asked to call back in another weeks time.
she said she’s pretty confident that it will be scanned on, it just takes a while.
Im glad one of us was confident of this on the phone because I have a really bad feeling it hasn’t got there, so frustrating.