We’ve been on UC since 2019 so it’s all we’ve ever known really. Up to now we’ve never had any issues but soon as we get the DLA sorted they start messing everything up. We’re still waiting for my son to be verified so they can add the disabled element on, I’m surprised there is no faster system for it all, especially with having everyone migrate over from tax credits etc. I bet it’s so stressful when it’s missing so much off your statement. We only get a very small top up because of my husbands wages, we usually get around £300 and this month we’re getting nearly £1300, with no reply and it due to be paid tomorrow I’m going have to just with draw it and put it to one side and wait for them to contact me, wouldn’t mind but over paying some people could cause so many problems because if people are struggling they’ll just spend it but I know we’d suffer months after anyway so that’s why I’ll put it away.
i don’t think I’ll ring them, I never rang dla because I can’t cope with rude people on the phone