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See all MNHQ comments on this thread

Banner advert in the app

466 replies

MagicFox · 19/03/2024 09:40

Hi MNHQ,

There's a banner ad appearing in the ap (at the top) that makes the app visually really annoying to navigate. Will it be there permanently? It would be less bad at the bottom! Thanks!

OP posts:
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75
SnowFrogJelly · 28/05/2024 10:04

I've had a tile advert up there for days.. it's driving me mad because it moves all the time, could we just get rid of these ads please

EarringsandLipstick · 29/05/2024 07:14

THE GAMBLING ADS ARE STILL THERE

@mnhq @HebeMumsnet @BeckyAMumsnet @LilyMumsnet

So your convoluted explanation didn't mean much. And again, you've vanished from the thread.

(And all the same points remain re usability, moving ads, size, placement etc). It's so bad.

HebeMumsnet · 29/05/2024 10:56

Morning @EarringsandLipstick . We're sorry you found the explanation convoluted. We'd hoped that giving as much info as possible would help our members in understanding that there unfortunately isn't a one-step simple fix for this, and also in letting them know what practical steps they could take to get rid of the ads.

If you see one of these adverts again, you can send us the url to the ad and we can then block the ad at source. It won't stop more appearing, as we say, but the more we can block the quicker we can hopefully resolve the issue as a whole.

Thank you.

EarringsandLipstick · 29/05/2024 14:06

@HebeMumsnet

Thanks for the (unusually!) quick reply.

But you must see that you have in no way addressed the issue? So giving a supposedly helpful description of the problem and essentially saying 'sure, we can't do anything about it' is not addressing it?

On no other application that I use have I encountered this combination of issues (usability + screen space + type of ad).

I keep saying that fortunately, it means I spend much less time on MN - which is getting increasingly unpleasant, though there's obviously still great posters and useful information embedded within it.

How can it make business sense to just accept that you have created a platform that's mostly unusable, that you cannot fix and the only remedy is a new app (much talked about over a period of time)?

I think I've realised that there's no solution or any idea in MNHQ how to achieve one. In your update post (yes, the convoluted one!) you said: but once an issue is reported to us, we take immediate action to track and block anything offensive or otherwise unsuitable.

It seems mad that you rely on users to let you know - so surely now you know the Monopoly ads appear, and have been emailed many times about them - why are they still there?

Have you no internal testing processes? You can't just say, we'll hope for the best with this programmatic advertising - can you?

I think I'm done with trying to report it and ask for the issues to be addressed, and will leave the thread here.

JaneJeffer · 29/05/2024 14:41

Seems the ads are on the rampage. Surely there's a solution beyond reporting them all individually @HebeMumsnet?

Banner advert in the app
SnowFrogJelly · 01/06/2024 00:56

@MNHQ

Would it be possible to just get rid of the moving ads.. they drive me batty

Tallisker · 03/06/2024 11:53

The Monopoly one is still there, please get rid. Please. It is headache-inducing and bloody awful, pinging up and down.

LilyMumsnet · 03/06/2024 17:18

Tallisker · 03/06/2024 11:53

The Monopoly one is still there, please get rid. Please. It is headache-inducing and bloody awful, pinging up and down.

Hello,

Please could you screenshot this advert for us so we can see?

BeckyAMumsnet · 03/06/2024 17:33

Hi everyone - if you're an Apple user - we've released a new version of the iOS app today, which includes some changes to how ads are displayed including banner ads. The ads should no longer refresh as frequently as before, which should reduce the 'flashing'. Please update to the latest version in the App store.

Tallisker · 03/06/2024 17:38

Hi @LilyMumsnet screenshot attached. Obvs it doesn't show it bobbing up and down annoyingly Grin

Banner advert in the app
SnowFrogJelly · 04/06/2024 01:31

BeckyAMumsnet · 03/06/2024 17:33

Hi everyone - if you're an Apple user - we've released a new version of the iOS app today, which includes some changes to how ads are displayed including banner ads. The ads should no longer refresh as frequently as before, which should reduce the 'flashing'. Please update to the latest version in the App store.

Just updated.. it's exactly the same!

Tallisker · 04/06/2024 10:56

Yes, very similar for me too. The monopoly ad is still there but no longer bounces up and down, just moves from side to side. And there's another similar one for more gambling. I switched away in disgust so I can't remember what it was advertising. I don't want to see any ads for gambling at all, ever.

lmjh · 04/06/2024 21:27

Exact same here

SnowFrogJelly · 05/06/2024 10:15

@BeckyAMumsnet

Why mention the update when it makes no difference at all? Still the same annoying moving ads at the top of the page

prettybird · 05/06/2024 10:27

Not noticed a single difference in the supposedly "new" app Confused

I even went and double-checked that I was indeed on the "new" app Hmm. I am. HmmConfused

coffeeaddict83 · 26/07/2024 21:11

Any update on this? I had sort of managed to cope with this for a while as I got the static mumsnet banner 99% of the time but today it's changed back to a moving gambling ad. Really hoped this has been resolved.

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