Meet the Other Phone. Protection built in.

Meet the Other Phone.
Protection built in.

Buy now

Please or to access all these features

Site stuff

Join our Innovation Panel to try new features early and help make Mumsnet better.

See all MNHQ comments on this thread

Cookies permission

176 replies

Cabinfever10 · 26/10/2020 13:55

Three times today I have been forced to confirm my cookies settings even when trying to load the next page in a thread can you please sort this as it's getting really annoying

OP posts:
plasticboxesrock · 30/10/2020 19:17

Same here. I use many different devices to access MN and it's only MN that's asking me to do this. I don't accept that information I select about my preferences is being saved if when I go back to it I see those sliders in a different position to the one I have selected.

MitziK has given a lot of technical info and I am grateful for that. I think we need much more detail about what exactly is happening.

I have an ad blocker running which obviously means I don't see adverts but I object to my data being mined regardless of whether I see adverts or not.

Thank you Justine for coming back but I think you really need to have a more in-depth chat with the techies. Either they are fobbing you off, or you are fobbing us off, and neither of those options is a good way forward.

MitziK · 30/10/2020 19:19

Can we have the real answer, please?

Whoever is rinsing them for IT work doesn't want to (or doesn't know how to) change the expiry period for preferences on the Apple version, so they've claimed that it isn't possible, thinking that the person they're bullshitting is thick as mince, so won't ever realise they're being patted on the head and lied to?

AuntieStella · 30/10/2020 19:41

Not true about Apple devices at all - I use lots of websites regularly on this iPad and I haven’t had to reconfirm my preferences more often than about once a YEAR on any except Mumsnet. Never every 24 hours

Same for me - all on Apple, many sites, no other repeatedly asks

No other erases my stored preferences if I go in to check them

Cabinfever10 · 30/10/2020 20:25

Ok @MNHQ I've just deleted all cookies from my Samsung phone and suprise suprise the 1st thing that happened when I logged back in was the privacy settings comes up with all the so called legitimate interest back on.
Why is this. I can almost accept that clearing cookies logged me out but why are you trying to reinstall all of your cookies from vendors? I don't want them on my phone or any other device

OP posts:
AuntyPonsonby · 30/10/2020 22:53

It's only because Mumsnet is a long-established site that it's getting any patience at all over this. If I visited a new site and it had such a deceptive cookie system I would assume the whole place was a thinly-veiled scam and would run for the hills. But patience can run out Hmm

AuntieStella · 31/10/2020 08:31

I had one of these on a different site I visited yesterday

When I clicked on 'show me more' every tab was switched to 'off' and every tab was shown on one page.

I agree with mistigri

This thread started last Monday. That is plenty of time to turn off a non-compliant system which is working poorly, is confusing to use and which appears to breach GDPR rules about auto-selecting.

plasticboxesrock · 31/10/2020 08:54

From the ICO website:
"Consent means offering individuals real choice and control. Genuine consent should put individuals in charge, build trust and engagement, and enhance your reputation".

Ickabog · 31/10/2020 10:54

I'm disappointed to see there's still no update from MNHQ / Justine. This is a serious issue and updating users should be a priority.

balalalala · 31/10/2020 21:56

I'm on Firefox on my phone and have this pop up every single time I load a page. It makes no difference if I click accept all or not. It is driving me mad!

impostersyndrome · 02/11/2020 17:00

How is it that other online sites are managing the one button response, but Mumsnet cannot? Clicking umpteen buttons to refuse you track me (and no, I don't accept your judgement on what is acceptable) is not a good user experience.

Ickabog · 03/11/2020 06:44

Still no update on this??

AuntieStella · 03/11/2020 06:47

We need a proper update, or a switching off of the system until is is compliant.

MNHQ have had over a week to provide an adequate answer

JustscreamMumsnet · 03/11/2020 12:14

Thanks for your patience, I’ve now had a chance to really get into this and so hopefully I can answer pretty much all the queries posted here.

First, the CMP message should absolutely not be appearing multiple times a day. We made some changes last week to the list of partners we work with - which means we need to ask everyone on site to give cookie consent again. But that should only mean seeing it a maximum of once a day - not the multiple times that some folks are reporting. (Nb on Apple devices you may well have to re-consent every 24 hours - depending which sites you come to Mumsnet from. If you come to Mumsnet from a site that tracks you across devices (eg Facebook) Apple will delete your cookies within 24 hours and you'll have to re-consent when that happens. If, however, you come to Mumsnet directly or from a site that doesn’t track you across devices (eg you put Mumsnet directly into your browser) then Apple deletes your cookies after 7 days, and that's when you'll have to re-consent. You can read more here webkit.org/blog/8828/intelligent-tracking-prevention-2-2/)

We have asked Google whether they've made any changes at their end that would have caused multiple pop-ups but it does seem that reports of it appearing multiple times have stopped now? One reason may have been that you do have to give consent on each and every device you use, plus your preferences will not be remembered if you put your browser into private or incognito mode, and some browsers - eg Brave - blocks cookies and trackers by default, so it’s possible those things may be what caused the multiple pop-ups for some but if this is still happening or happens again please do let us know as it definitely shouldn't be happening.

One thing I can be absolutely clear on is that the reason why it keeps/kept appearing is not because we have some evil plan to beat you into submission with an annoying pop up until you accept all the cookies! As AdaColeman, Odile13, BertieBloopsMum and MashedSweetSpud (amongst others) have all pointed out on this thread some users have seen it multiple times even when they have clicked "accept all". If it is still showing it’s a cockup, rather than conspiracy.

Secondly - you can (effectively) turn everything off with one click. Clicking on the "Manage Consent" button (we’ve changed the wording on this to make it clearer - it was formerly "I want to know more') takes you to a page where all of the consent toggles are default off. By submitting that form you will block all vendors from using your data.

With regard to the legitimate interest toggles - these are on by default, and we can’t change that, as it’s set that way by Google. The reason Google has chosen to have then as default on is that under current regulations vendors who have legitimate reasons to process your data do not actually need to ask for your consent to do so. By setting these toggles to off you will notify vendors that you object to them processing your data but it won’t compel them to stop doing so, it’s only an indication of your preferences.

I do sympathise with those who are saying that when they click to check if their preferences have been saved they find that their preferences have been wiped. This is another irritating feature of the Google platform. When you access the link for a second time (from the "Privacy Settings" link, for example) it doesn't actually function as a "settings page" where you can see what you've said before. Instead it’s what’s known as a revocation link - so when you click it, it assumes you wish to revoke your previous selections and starts the process again - so it appears that your preferences haven’t been saved. But rest assured your preferences are definitely being saved, until you click the link for a second time.

All of which is to say that we're working with a sub-optimal platform here I'm afraid - we chose Google as a provider because, given they’re the world leaders in online advertising, we rather expected them to produce a decent product - we will certainly give Google this feedback and hopefully they’ll make improvements. Though everything is being done in accordance with the rules and your preferences are definitely being stored and acted upon, I agree it’s not a great user experience. So we will take a look at other platforms to see if there are better solutions and we will look at introducing a reject all cookies button to make it easier to do so in one fell swoop. Meantime we're going to do what we can to make all of this clearer around the site and in the wording of the pop up.

I do hope that’s reasonably clear - thanks very much for the feedback and of course let us know if you have further questions or problems.

randomchap · 03/11/2020 13:44

With regard to the legitimate interest toggles - these are on by default, and we can’t change that, as it’s set that way by Google. The reason Google has chosen to have then as default on is that under current regulations vendors who have legitimate reasons to process your data do not actually need to ask for your consent to do so. By setting these toggles to off you will notify vendors that you object to them processing your data but it won’t compel them to stop doing so, it’s only an indication of your preferences.

What? You're giving companies our data even though we explicitly decline to share that data.

Have you got advice from the ICO regarding this?

soniamumsnet · 03/11/2020 14:27

Hi @randomchap just to confirm that we don’t send anyone anybody’s ‘data'. The legitimate interest toggle allows advertisers to measure impressions and the ads served to improve performance. They can only do this where they legitimately have a need.

This system has been built by Google to the ICO specification. Hope this clears things up for you. Flowers

Kcar · 03/11/2020 18:18

But no harm to you Sonia Mumsnet are the controller for the data. So it’s you that’s responsible.

This is the ico guidance ico.org.uk/for-organisations/guide-to-data-protection/guide-to-the-general-data-protection-regulation-gdpr/lawful-basis-for-processing/legitimate-interests/

How can you say that collecting info from other sites and combining online and offline data is something we would legitimately expect?

I certainly didn’t.

Do you collect any login details from any other sites?

Do you collect passwords from any other sites that I visit?

How long do you store all that information for?

How can I get you to delete it?

JustscreamMumsnet · 04/11/2020 12:18

@Kcar

But no harm to you Sonia Mumsnet are the controller for the data. So it’s you that’s responsible.

This is the ico guidance ico.org.uk/for-organisations/guide-to-data-protection/guide-to-the-general-data-protection-regulation-gdpr/lawful-basis-for-processing/legitimate-interests/

How can you say that collecting info from other sites and combining online and offline data is something we would legitimately expect?

I certainly didn’t.

Do you collect any login details from any other sites?

Do you collect passwords from any other sites that I visit?

How long do you store all that information for?

How can I get you to delete it?

No, we don't collect login details or passwords from other sites. The only information exchange that occurs is if you login to Mumsnet with Google or Facebook - in which case your email address will be shared. But they don't share passwords or any other info with us. We store user email addresses until an account is deleted. Hope that's clear?
earthyfire · 22/04/2021 12:13

The vendor preferences are ridiculous, there are over 50 tabs to uncheck. When will this be resolved? It isn't a problem with other sites so not sure why this is so difficult to resolve?

cornercupboard · 12/08/2021 11:22

Yep, just got a new device, had to go into vendor preferences and click Every Single One again.

Other websites have a "Reject All" option which actually means what it says on the tin. I've been on MN since 2006 and seen it all - morningpaper and the rockets, Cod, cheeky holiday people, etc etc - but now MN is a monolith it's not the place it was.

Please, MNHQ, can you listen to what we are saying?
"The legitimate interest toggle allows advertisers to measure impressions and the ads served to improve performance. They can only do this where they legitimately have a need." I don't like the language of this.

earthyfire · 10/10/2021 00:44

And here we are over a year later and still no reject all.

Wendyer · 12/10/2021 19:20

Is this happening constantly for anyone else today? I’m on an iPhone, using Safari

Wendyer · 12/10/2021 19:21

By “this” I mean the consent for using our data message

Teenagers2grownups0 · 12/10/2021 21:23

Yep me too.

Still no Reject All option AngrySad

soniamumsnet · 13/10/2021 10:58

Hi - just dropping in to say thanks for these reports. We've asked for an update on this and will get back to you as soon as we have more information. Flowers

musicviking1 · 21/10/2021 23:05

Still no reject option, just had to uncheck about 70 different vendor boxes. How long does an update take exactly? It's been over a year.