It's logging me out... again!

[CelticJuggler]

Anytime I navigate away from MNet (I know, I do try not to do it, but sometimes I need to look at other sites 'kay? ) I'm logged out and have to log back in again. Even if I have two tabs running, it happens when I switch from one to the other.

I've tried it on a variety of devices and browsers;

• iPhone running latest software update (7.1?) and using Safari & Chrome.
• Kindle Fire using Chrome and Silk
• Laptop running Windows 7 and using Chrome & Firefox. I couldn't bring myself to try IE.

It's not the end of the world, but it is annoying.

Tech did sort it last time, but whatever he/she/they have upgraded has reset it for me (at least!).

This is happening to me too. Also threads I've looked at aren't changing colour. I'm using IE.

Hi CelticJuggler and nothruroad

Thanks for letting us know.

Obviously we can't imagine why you'd ever need to look at other sites , but can see that this would be pretty annoying.

We'll flag it to our Tech folk and see what they have to say.

In the meantime, if this is happening to anybody else - please post below and include as many details as you can to help us get to the bottom of it - what device you're using, which
version of the site (mobile, app, desktop), and which browser.

Thanks!

Right, we've had a word with our Tech chappies, and they've suggested two things:

1. It's very easy on an iPhone to accidentally go to 'private' mode which means next time you go back in, you're not logged in.

Could this be what's happening?

1. On Chrome, is it possible that you're using 'incognito' mode? This would cause the same problem of logging you out each time.

Could you have a play around and see if we can discount either of these theories?

Many thanks.

I can discount both of those theories - was the first thing I checked. I can also confirm the "keep me logged in" is checked.

Hi this is also happening to me. I'm on Samsung Galaxy Tab, tablet, runs on android. I don't use the App. I do make sure the 'keep me logged in' thing is ticked, but it continually logs me out Iif I open a second tab or lock the tablet for more than a couple of minutes, even if I don't minimise the web browser. I think it's been happening about a week.

As far as I know I've not changed my security settings. (Luddite)

Curiouser and curiouser. Is anyone else having this problem?

I'm getting logged out on iPhone (using Safari, not the app)

What is private mode? Where would I look to see if I've set it?

Back on PC now & I was logged out on that as well (Windows 7)

(& I have 'keep me logged in' ticked on both)

oh, PC browser is Firefox, sorry!

Hmm thank you and sorry about this

Anyone else?

I keep getting logged out of the app on the iphone. It doesn't happen all the time though.

Thank you

Really sorry about the non-progress here - to be honest we're a bit baffled. Please keep posting if it's happening to you, and let us know which version of the site you're using (desktop site, mobile site or app), which browser (Chrome, Firefox, IE, Safari etc) and which OS (Windows, Android, iOS and so on) - we're trying to see if we can spot a pattern!

Well touch wood it has stopped for me! (On both devices)

Oh good!

Shouldn't have said that - just got logged out on phone again

It's happening to me too - I've given up logging back in half the time

and when I came back to the PC I was logged out on that again too

Hi there,

Just letting you know that we're still listening, and still trying to sort this for you.

Please bear with us!

Forgot to mention it's on safari on ipad and on the app on my phone

just checked ipad (safari) & of course I'm logged out there too

Yep, me too. iPad and iPhone on Safari

Thanks folks - could we ask which version of iOS you're all using?

Mine is 7.1 on iPhone (5s) - which is still logged in today

7.0.6 on iPad (16GB mini) where I'm logged out again!

iPad 7.0.4