Shein refusing to refund me

[ForWaryBiscuit]

Hi guys I sent 2 orders back to shein in the same returns box (so a combined return) I have been refunded for the 1 order but not the other, when the 2 orders were in the same box to be returned.

I've contacted shein and they ate basically saying that my other order has not reached their warehouse. It should have because it was in the SAME box. I really don't know what to do I've been going back and for fos days. It's not just one little thing it's £80 worth of stuff. So now I don't even have the stuff or a refund

Anyone else had a similar situation amd how did you resolve it

I will be deleting shein app off of my phone once I've sorted this

Exactly. I love Shein. Don't care what anyone thinks. They do some damn sexy stuff

I know it’s not useful now, but you shouldn’t have bought anything from shein, and you shouldn’t in future. If you’ve not got much money it’s better if you buy used

I buy all of my clothes used, apart from underwear, and I’ve had nice stuff for usually a tenner or less a piece

I think she can buy from where she likes!! There's no 'should' about it!

Ok

Oh. Well that's all right then

It sure is 'ok'! You are correct!

No I think you've got the wrong end of the stick there. I was arguing with another member as to why you might be having to buy a lot of clothes as some are just assuming youll already have plenty of stuff in your wardrobe already.
Couldn't care less who paid for your holiday.
Can I have my head back that you've bitten off for no reason please?!

You are so unnecessarily sassy and aggressive. Says all anyone needs to know about you if you’re ok with condoning the use of shein. On the off chance you didn’t know, they use illegal levels of lead etc in their products polluting our waterways and causing our wildlife and people health issues. All just so someone who can afford to buy second hand or something comparable can buy something cheap made by child slaves in terrible working conditions. I said “ok” because at that time, I couldn’t be bothered arguing with you and I can’t now. Doesn’t mean I think it’s ok to use that brand.

So?

Nothing sexier than child labour.

I didn't invent it. Can't all be perfect like you can we

It's everyone's business when people support incredibly dodgy companies. Shein and the one beginning with T are the lowest of the low.

This thread is so depressing. Sorry but there is not a single situation where it is acceptable to buy from Shein (or any of the others) and anyone who believes there is, is either in denial, lazy, morally bankrupt or unbelievably selfish.

Shein's Average Shopper Spends $100 a Month on Clothes, Considers Herself Environmentally Conscious - Business Insider

People seem determined to continue with the myth that Shein is about "enabling poor people to buy clothes" (presumably they all went naked before 2018 or whenever the company was founded).

No, it isn't.

Shein shoppers are no worse off than any other kind of shopper. The outstanding difference between Shein (and similar fast fashion retailers) shoppers and those do not buy fast fashion, is that fast fashion shoppers buy loads more clothes.

From the report: “The average Shein customer is female, earns $65,300 in annual income, & reported spending $100 per month on women's clothing. That's 60% higher than the average US woman, UBS reported. Shein customers also shop more frequently than the average American, both online & in stores.”

i purchased a vanity unit including basin cost £84.75 when it arrived the courier was unable to scan the item it was in 2 parcels when i said i wanted to open them as one parcel looked it could be damaged the courier did not wait he cleared of very quickly and on opening it found it was indeed damaged the wash basin was broken i contacted DHL the courier used as SHein would not let me report it damaged as it's chat bot kept insisting it was not even out for delivery this action with shein continued for over a week i could not report it broken untill i gave a crap review on trustpilot then shein sent a link within 4 hours to track my item and report that it was broken but the link would not let me into my account a week are so later it let me in and report it as broken at one time i suggested that i would keep it at a 50% discount which would cover the price of a new basin they offered 30% discount i refused their offer as a new basin was £40.00 and a requested a return label for a door to door collection i also pointed out that it arrived in 2 parcels they replied that it must be returned in one parcel and a pick up service was not available. i printed out the Evri return label shein sent strapped the 2 parts of the vanity unit together took it to a parcel shop with a friend EVRI parcelshop pointed out the label was not valid for this item as it gave a weight of 12.4Kg the vanity unit was 29KG Evri limit is 15kg weight and the parcel was also outside their size limit i then had to get a taxi at a cost of £12 to take the parcel back home i have on 18 emails tried to get this information to shien to no avail they have suggested that if i don't use their label return i can use a courier of my choice and send the receipt for the postage to be refunded but the way they say they will refund an evri postage but not an other company makes me doupt they will refund posage payed by me. and i know evri will not take the parcel sheins web site says they will only pay one standard postage and list the companies that must be used none of who will accept this parcel so i do not trust them. the vanity unit consists of 2 parts part 1 the basin which is broken and has a value of zero and part 2 the furniture part with a value of possibly £15 to £20 as resale item and they will not send a valid return label but expect me to pay £30 to make the return something is telling me they are trying to get me to just go away. i am already out of pocket £97.00 the vanity unit £85 and the return taxi £12 from evri parcel shop that refused to accept the parcel. if shein was acting sensible they would say dump the worthless basin and return the furniture part of the vanity unit and send a lable for the postage of that part as it would come within Evri's limits and cost them less than £10 for the return postage. but i will not pay for the return postage for reasons explained earlier. shein have been sent photos of the broken basin, and copies of the limits of EVRI but still insist i return it and using the invalid EVRI return label they have supplied i feel they are messing about with the aim of getting me to go away and lose my money. this has gone on for over 5 weeks ordered on 4th of november and still talking to a chat bot that will not chat and 18 emails to another chat bot that only knows B.S.

Oh only the people that invented slavery are bad, not the people that use slaves now?