Aaaaahhhhhh, bunk beds. They had another go at sending us the right part. They got someone to write an email in German to the manufacturer, explaining the problem in words of one syllable. The manufacturers responded, saying Yes Yes, we understand, we'll send you the right part. A parcel duly arrived, with FOUR spare parts in it. None of them fitted.
Once I'd drunk the whole bottle of gin, I told them to take the sodding beds away, remove them from my sight, and ordered some proper ones from Warren Evans. They are made in the UK, environmentally friendly, and fecking expensive. But they deliver them to your door, take them upstairs, build them for you and remove the packaging. They are coming on Tuesday, if I can find someone to open the door to the nice men, as I am in Reading and DP is in London.
The old ones are dismantled and stacked in the spare room. The company have offered us a full refund and booked a courier to come and get them, but I have thrown away the packaging months ago, back when I still had hope instead of bunk bed despair, and don't have any boxes big enough. I asked them to book removals men so that I didn't have to pack them, and they said 'Couldn't I put them in bin bags?'

Given that they have already refunded £150, I'm starting to wonder whether I just stick them on eBay and say buyer collects. They work perfectly well as two separate beds, it's just the joining together bits that don't work.
Grrrrrrrrrrrrrrrrrrrrrrrrrrrrrrr.