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Original poster

WAiting for manager of ASDA to call me back I am FURIOUS about this womans attitude towards kids.

179 replies

DrNortherner · 01/09/2008 14:48

In ASDA this afternoon with my 6 year old ds. As I walked down a particular aisle there was another mum with a small child who was screaming about something. The member of staff rather loudly grunted 'When do they go back to school'

Ds and I stoped to look at packed lunch boxes and stuff - the department this woman was shelf stacking. As we were looking ds was asking countless random questions as only 6 year old can and I was answering. She kept leaning accross us to stack which annoyed me. Then as were were walking off she grunted 'For Gods sake just go away'

It was clearly at us there was noone else on the asile at teh time.

I was so cross I challenged her saying 'was that comment directed at my son and I?'

To which she said 'No, I was talking to a fly'

I asked for the manager but he was in a meeting so he is calling me.

I am very very cross. And that is not like me.

OP posts:
FioFio · 01/09/2008 17:09

This reply has been deleted

Message withdrawn

beansprout · 01/09/2008 17:09

What do you spend a £100 in Asda on??!

zippitippitoes · 01/09/2008 17:11

great pic fio

is she stuck behind a halfords employee

Original poster
DrNortherner · 01/09/2008 17:11

You're all fuckers

Am now wetting myself at the talking to a fly line.

I have never seen a fly in ASDA.

OP posts:
expatinscotland · 01/09/2008 17:13

it's all fio's fault .

PortAndLemon · 01/09/2008 17:16

Left half or right half, zippi?

LittleMyDancing · 01/09/2008 17:17

I'm not sure what the problem is.....

you complained.

the manager said he'd investigate (can't really do anything until he's spoken to the lady in question, can he, fair trial and all that) and you've said you're a regular shopper so he's said next time you're in, give us a shout and I'll let you know what's happened.

You could have said 'actually, can you call me back when you've spoken to her because I'm hopping mad about this', or 'that's not good enough, i demand this woman's head on a platter' but you didn't.

why does head office need to be involved? either call the manager back and say you're not happy, or ask for him next time you're in.

makes me hopping mad when people go to head office without giving the person they have a grievance with a chance to sort it out. the manager has no idea you're not satisfied, you need to tell him.

Blu · 01/09/2008 17:18

No, well that's cos she's told all the flies to 'just go away'! You should be grateful!

aGalChangedHerName · 01/09/2008 17:19

Ds1 is a shelf stacker in Morrisons and would never be allowed to be rude/smart alecky to a customer. He is treated like crap by some customers and has to bite his lip.

He would most definitly be disciplined if he had said that.

You should be annoyed. If someone had said that to me i would have challenged her and sought out a supervisor there and then and pointed the cheeky cow out!!

3andnomore · 01/09/2008 17:21

glad you cheered up Dr. Northerner...

tbh...I am wiht teh Asda worker...INDEED thank god the Holidays are more or lest finished...because otherwise I may well would end up murdering one or all of them....they driving me round the bend...

you did say she kept leaning into you and you were obviously keeping your time looking at lunchbox things....well...she tried to stock teh shelfs and you probably were in her way....
now not saying that excuses her rudeness...but if you already have a shite day and than have to work and than you can't do the work because people are in your way....hm...honestly...can't see why it annoyed you that much...yes, say somehting to her...but complain and now trying to get headquarters....really....???????

Original poster
DrNortherner · 01/09/2008 17:22

The manager has no idea I am unhappy? WTF?

OP posts:
Cappuccino · 01/09/2008 17:23

oh thank goodness Blu

I was reading through the thread and thinking 'my, we've got ourselves into a steam about this, haven't we?'

it's no wonder people get so stressed

Roll up roll up! See the ire. See the veins in our neck! See us all over the country get into a state about a rude woman in a supermarket for two and a half hours!

honestly

LittleMyDancing · 01/09/2008 17:23

did you say you were unhappy with being asked to go into the store and talk to him?

i don't mean he doesn't know you're unhappy about how this woman behaved

but he might think you're fine about going back in rather than him calling you

Original poster
DrNortherner · 01/09/2008 17:24

Oh god I'm not aloud to peruse now. Next time I'll pretend I am Dale winton and do a supermarket sweep ffs.

OP posts:
zippitippitoes · 01/09/2008 17:25

oh no she is going to die when she sees that post

aloud

RubberDuck · 01/09/2008 17:28

I think you've got a good reason to complain imo. The comment about the kids going back... hell I've made that (more and more regularly about my own children the closer it's got to term ) so I would probably have written that off as a poor attempt at a joke used in the wrong context, but the latter was well out of order.

In context, Asda are REALLY hot about their customer experience - with their greeters and making sure that their customers are happy. They have a meeting every morning which really pushes being cheerful and being there for the customer. It's a HUGELY big deal in that chain.

I think Head Office would be grateful for your report on your experience, tbh.

Original poster
DrNortherner · 01/09/2008 17:32

aloud

Hangs head in shame.

Anyway, I am exhausted now with all of this

I'm off to spin.

OP posts:
Blu · 01/09/2008 17:34

"They have a meeting every morning which really pushes being cheerful and being there for the customer. It's a HUGELY big deal in that chain.
"

What's that B movie comedy set in a Wallmart type store where the good (but lazy, feckless and customer-sabotaging) guy wants to be Employee of the Week?

Very funny on the Dark Side of Customer Service

Blu · 01/09/2008 17:40

SAinsbury's yesterday afternoon was hilarious.

Someone had knocked a case off wine off a display - broken glass and cheap caustic red all over the aisle. Tannoy announcement after tannoy announcement begging for the 'in-store janitor' (cleaner?) to go to aisle 33. He was obviously having a crafty fag out the back...eventually a sizable crowd of assistants and managers all perusing the horror, and eventually a manager said, in a 'right, time for hands on action here' voice " I shall do this myself - I'm off right now to find the janitor!" and I thought "why not a MOP?"

It still wasn't cleared up by the time I left.

FioFio · 01/09/2008 17:42

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Message withdrawn

zippitippitoes · 01/09/2008 17:45

for some reason my brain always changes the word janitor to jailer when they make those announcementsd

FioFio · 01/09/2008 17:46

This reply has been deleted

Message withdrawn

kid · 01/09/2008 17:51

Not read all messages but you need to organise lots of kids to go in and pester her. I have a 6 year old that asks loads of questions. Imagine the look on her face!

LazyLinePainterJane · 01/09/2008 17:54

I would say the likelihood (going by the store managers conversation with you and the way he reacted) of her being disciplined is very slim. he probably can't be arsed to get her in the office, talk to her, listen to her side of events, make notes on the whole meeting and then file it with his area manager. If he had acted terribly shocked on the phone and given you assurances, maybe, but all this come intot he shop crap smacks of laziness andI I tell you, writing someone up is an ARSEPAIN.

3andnomore · 01/09/2008 17:58

rofl at blu's sainsbury incident....that is so funny....