FEEDBACK THREAD for Joggler testers

[GeraldineMumsnet]

Hi, hope your Jogglers have arrived safely. Once you've had the chance to get them set up and had a play, please can you post your feedback to these questions from O2:

1. Did you find it easy to set up?

1. What worked best for you?

1. Would you recommend it to a friend?

1. Do you think it's good value for money

1. Would you like to see any additions?

1. How would you use it to organise your family life?

1. Anything else you'd like to add?

And the latest on the webchats is that they'll now take place between 1-2pm (not 7pm) on Weds 10 June and Weds 1 July on www.mum-e.co.uk, but as usual if you can't make it on the day you can leave your questions/feedback in advance and the Joggler team will answer them/respond between 1-2pm.

We'll post the urls of the chats as soon as we have them.

Happy Joggling,

MNHQ

"# 1.2 You acknowledge and agree that O2 may stop (permanently or temporarily) providing the Service (or any features related to or within the Service) to you or to any users of the Service at its sole discretion, without prior notice to you.

1.3 You acknowledge and agree that if O2 disables access to your O2 Calendar and/or Joggler, you may be prevented from accessing the Services, or details or any files or other content which is contained in your O2 Calendar and/or O2 Joggler."

"# 3.1 You authorise us to use and disclose, in the UK and abroad, information about you, your use of the Service (including, but not limited to, phone numbers/email addresses of calls, texts and other communications "Communications" made and received by you and the date, duration, time and cost of such Communications), how you conduct your O2 Calendar and/or O2 Joggler and your location for the purposes of operating your O2 Calendar and/or O2 Joggler and providing you with the Service or as required under law to our associated companies or agents, any telecommunications company, debt collection agency or credit reference agency. You agree that the information may be used by other parties in assessing applications for credit from you and members of your household and for debt tracing, credit management and may be used by us or other parties for crime and fraud detection and prevention.

3.2 You also agree to the information described being used, analysed and assessed by us, and the other parties identified in clause 15.1 and selected third parties for marketing purposes including amongst other things to identify and offer you by phone, post, the Network, your Mobile Phone, email, text (SMS), media messaging, automated dialing equipment or other means, any further products, services and offers which we think might interest you. If you do not wish your details to be used for marketing purposes, please write to us; c/o The Data Controller, Telefónica O2 UK Limited, 260 Bath Road, Slough SL1 4DX or you can email us at [email protected] stating your full name, address and Mobile Phone number.

3.3 Some services may require the disclosure of information about the location of your O2 Joggler. If you do not wish this to be disclosed please contact 1300. Please note that we will pass information about the location of your O2 Joggler to emergency services."

" * 1.4 If you have a tariff or a Bolt On that includes text allowances to mobiles, you may still get charged a standard rate for sending a text to an O2 Joggler.

• 1.5 We will attempt to deliver a message that you send from your O2 Joggler for 24 hours only. We will attempt to deliver a message to your O2 Joggler for 48 hours only. The receiving mobile phone or O2 Joggler must be switched on and in network coverage during this period to receive the message. We will use our best efforts to deliver your message but we do not warrant that the service will be fault-free and available at all times or that your message will be delivered, or delivered in a timely manner. In any event, a message sent from the O2 Joggler but undelivered or not received will be deducted from the O2 Joggler message credit balance."

In other words, they can use anything, do anything, and don't even have to provide the service advertised

Wow, lou - thanks... I must admit, that does change my view of the joggler.

At the moment, we've only added pretty inocuous stuff (in fact, my DH response was very, very similar to BecauseI'mworthit's!)

But, I had planned to add in a lot of other stuff - which I now won't.

To LupusinaLlamasuit

Hello,
Here are some answers to your questions about security of your data in your O2 Calendar account. Hopefully they address some of your valid concerns about the security of the data in your O2 Calendar account.

1. How secure is the Calendar site? What protection do you have against people hacking our personal information from it?

Answer: On the o2.co.uk, your account is password protected. O2 has an internal security team that checks the website and all services on it for possible security gaps.

1. How secure is it against crashing?

>>> Answer: The data in the service is backed up automatically.

Is there a backup facility?

Yes. The data gets backed up automatically.

You're going to have a lot of cross mummy bunnies if we rely on it and lose all our appointments. Can we back up ourselves?

By back up ourselves, do you mean make another copy on your PC?

1. What will you be doing with our data?

>>> Answer: We are not doing anything with the contents of your O2 Calendar, nor do we have any plans to do anything with it.

A report gets generated once a week, and shared with the small team that works on the service, that shows how many new O2 Calendar accounts have been created during that week, how many events have been created in the service and how many text reminders have been sent. This report neither contains information about individual accounts nor their contents.

I realise you're going to use it for marketing etc, and presumably sell it on.

The contents of your O2 Calendar is definitely NOT being sold on and we do NOT have plans to sell it. And it is NOT being accessed for marketing purposes.

But will it be anonymised? What level of detail will you sell (my son's name, birthday, sports clubs etc?)

The contents of your O2 Calendar is NOT being sold and it is NOT being accessed for marketing purposes.

hello O2

I think I am your target group - busy mum, not v tech-savvy, working 4 days a week, caring for elderly widowed parent, juggling after school activities dementedly

I find the Joggler v hard to use, it's not very intuitive

But for me the biggest turn off is that it has no battery and must run on mains only; I don't have a power point that is suitable ( I have to risk-asses dangling wires) downstairs, and as I work from home, downstairs, it really is not the helpful gadget I had hoped for.

I like the photo frame bit, and the music function, so not all bad

Thanks O2.

I personally love the joggler. It's made organisation in our house much easier!

I def. use the calendar the most.
DH uses the weather and the traffic
DSD2 likes the new feature
DSD1 likes that she can send texts to and from it...

It's getting a lot of use in our house!

Thanks O2 for the answers. I had read the blurb that Lou posted up and assumed you would - given the waiver statements - that you would be collating data for marketing purposes. If you are definitively NOT doing, or ever intending to, as your reply implies, why do you need clauses 3.2 and 3.3?

For example I only used nicknames and would not enter location details until I am sure about this issue, as it seems like a very open way of working out where people are and what they're doing if it is hackable. And I wouldn't like that level of detail sold on to marketing peeps.

So can you confirm that you won't EVER be harvested such data? Will you remove the clauses mentioned from the sign up then?

Actually, for all my griping, this has fitted in really really well, the calender is accessed several times a day on the joggler, (not online), the weather is checked by DCs daily (sometimes hourly if there are clouds in the sky), the music thing (although it needs tweaking) is much quicker just to tap tap tap the joggler than decide what CD to put in the stereo, fiddle around with plugs (jogglers fault) or to hunt down my ipod and connect that up.

Having said that though, i have had to resort back to my diary and family planner as it went v e r y slow yesterday and i didn't have time to wait for it to load up so will be using those for a while i think.

To lou031205

From atO2

Hello Lou,
The engineers have worked on the problem of the delayed text reminders, and this morning, they deployed a resolution to the problem into the live service. You should notice the reminders arriving much sooner now.

atO2

thanks at o2

re calendar - can your engineers get it to scroll up throughout the day, so that in the afternoon we can automatically see afternoon/evening appointments rather than manually scrolling up - it'll make things less easy to forget that way!

Thanks for that atO2 - I did pleasantly receive a text reminder about yet another hospital appointment exactly 1 hour before today, as set. I am pleased your team managed to resolve it, as it was the main selling (

"If you do not wish your details to be used for marketing purposes, please write to us; c/o The Data Controller, Telefónica O2 UK Limited, 260 Bath Road, Slough SL1 4DX or you can email us at [email protected] stating your full name, address and Mobile Phone number."

Perhaps we all need to do this.

"You should notice the reminders arriving much sooner now. "

Much sooner or on time? There is a difference.

this thing has galvanised DH into research into things that might work like O2 calendar/ Joggler but, ahem, work better.

And we have discovered that there is lots of techie stuff coming at the same problem from lots of different directions. Palm and Blackberry do their thing that we love (mobile handheld and great functionality of the calendar/synching), and then there's all the various online calendar options (am I a bit thick to have only just discovered Google calendar?) which can be used on mobile devices and shared online between a number of uses.

What the Joggler seems to do that is distinct is provide the gadget that goes in the kitchen but - and I'm quoting DH here - he can't see why someone else might not very soon develop some quick-access Linux based console that can do all of what the Joggler does and more. With its open source apps etc..?

I am patently out of my own technical league here but I do get the issue. Someone else earlier said it is a solution in search of a problem. I'm now even more convinced it is the right solution but it is only half of it.

Lupus, somewhere on the thread is a link to an identical looking thing - by the same company (open peak -or poss link) that looks like it does a much better job

@ LupusinaLlamasuit & @ mumsnetters

Following a number of concerns that you have expressed about the security of trialist?s contact details, we would like to make the following statement:

Your information is treated in accordance with the provisions and principles of the Data Protection Act 1998; which means that it is processed fairly, lawfully and securely. We also may require this information for legal reasons, for example, to respond to investigations including those from national authorities or other regulatory bodies for the prevention or detection of crime.

O2 are not assessing how customers are using their O2 Joggler for marketing purposes and O2 will treat your information with care and at all times in accordance with our Privacy Policy. If you do not wish for you information to be used for marketing purposes, please do let us know by writing to us at: c/o The Data Controller, Telefónica O2 UK Limited, 260 Bath Road, Slough SL1 4DX or you can email us at [email protected] stating your full name, address and Mobile Phone number.

atO2

atO2 Could you please answer a question for me please. I have put quite a few songs on my joggler but I can't get it to only play the ones I want to listen to. I select them (getting a tick in the box) but the Joggler then plays all the music on it and not just the selected ones.
What am I doing wrong?

Yesterday's 1-hour-before reminder was a mere 15 minutes late.

I set the wrong date on my calendar and DD was not pleased to be woken at 7am with a reminder that she had PE at school on SATURDAY LOL

atO2 I have another little query. My Husband has sent 2 text messages to the joggler and both have come through as blank messages. Why?

I'm having trouble with the messages as well - I tried to send a test message to myself, to check that it was working. The message hasn't been sent, and the Joggler tells me it's pending - over 3 hours later.

I sent my joggler a message on Saturday but it hasnt received it yet(as at sunday 20.17)

It has received it, it is simply ignoring you as it has now achieved the status of "teenager" in your house. shortly it will begin to simply grunt at you and stay out late drinking alcopops behind Sainsburys.

You're really loving the Joggler, aren't you Soupy?!

Mine has taken the role of husband. It looks sleek and glossy but does f*ck all.

Your husband looks sleek and glossy? Cow. Mine looks all sort of, um, folded and dusty.

Soupy your message made me LOL after a stressfull weekend with my teenage DD. If the joggler starts telling me it is going ice-skating and then rings me crying because it is lost after wandering alone around a strange part of the nearest town. Oh and that some men keep talking to it. I will sue O2 for stress.

Although DD did remember to put her ice-skating on the Joggler