Hi,
Thanks very much for choosing me to test out this mattress! I had a wonderful day and a really enjoyable experience putting it all together. After being on the team working on the 'More Expensive' mattress, I was really surprised to see how many of the Mumsnetters preferred a firmer mattress, whereas I usually opt for a softer one, albeit not memory foam! With this in mind I actually found the Kindred mattress (medium firm) very comfortable, and opted to test it. The big draw for me was the hypoallergenic properties of the mattress, as well as many luxurious yet natural layers - I particularly liked the Alpaca Wool layer, to create a sumptuous effect. After designing the mattress and deciding as a group that we would prefer no 'Tufts' in the mattress, it was disappointing to hear that it didn't pass Dreams' stringent testing without tufts, so some small ones had to be included.
Dreams initially gave me a delivery date 6 weeks away, but luckily they rang me 3 weeks before this to offer an earlier date, as they had a cancellation. This was a really nice touch as it showed they were keeping an eye on my order. A green bag to put my old mattress in was sent earlier, however I was disappointed to see this thrown over my back gate (down a side passage of the house) in the rain rather than with a neighbour/in my enclosed porch.
The actual delivery of the mattress could have done with a specific slot during the day, as other companies do - even morning/afternoon would have given me an opportunity to arrange to be in the house. Some companies even do an hour slot on the day, which would have made it much easier if I had to work etc. Luckily I had the opportunity to spend the day in, and it arrived at 10:30am.
The delivery was very smooth, the two drivers were very able - one was obviously a regular dreams delivery man, whereas the other looked to be a 'drivers mate' from a recruitment agency. The 'official' delivery man was very courteous, told me what was going to happen, swiftly conducted taking out the old mattress - and had very clean shoes! Unfortunately the 'drivers mate' had absolutely filthy shoes, which he then tracked thick mud through my cream carpets and up the stairs :( It would have only taken a second or two to put on overshoes, or even to have banged off some of the dirt in the porch. It wasn't wet weather, and my drive is gravel so it must have been before he got in the van!
My delivery was very clearly stamped as 'VIP' on the outer label, so I cannot speak for what happens on a non-vip delivery - it would have been nice to know the standard delivery operations in order to give honest feedback. The driver gave me instructions to leave the mattress for half an hour, then to open the packaging and leave for another couple of hours before making the bed.
I was pleasantly surprised to see both my name and 'Mumsnet' embroidered in the handles of the mattress which was a nice touch, but felt that 'Mumsnet' being printed repeatedly into the top cover of the mattress was a little much. I felt this should be 'Kindred' rather than Mumsnet, or maybe a mix of the two. I love the grey side panel around the mattress, but wasn't expecting it to be so deep! I have had to buy sheets specifically for a deeper mattress, rather than standard ones in order to fit properly.
My first impressions of actually using the mattress can be easily summed up... AMAZING. I have never felt so supported and comfortable with the initial use of a mattress, it has given me the best nights sleep I have literally ever had. I was pregnant when this mattress was delivered (unfortunately this only lasted until 12+1 weeks) but the mattress was so physically supporting of aching bones, and importantly didn't creak/squeak as I got up to the loo 5 times a night.
My husband was also pleasantly surprised as he usually likes a softer mattress, but we have both bean so impressed. When the weather was very warm (18th-21st April) I never woke up sweating in this mattress, which I am assuming is down to the cooling layer.
Overall I am very impressed with this mattress so far - long may it continue!