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Dyson Cinetic™ review thread - The only vacuum that never loses suction is put to the MN test NOW CLOSED

128 replies

AngelieMumsnet · 19/02/2014 14:28

This thread is for the 20 MNers who have been putting the Dyson Cinetic DC54 vacuum cleaner through its paces. During development, Dyson tested the machine for over 9,000 hours and now MNers are putting it to the test.

Here’s what Dyson say: “Dyson’s Cinetic DC54 is an exciting step forward for Dyson’s engineering team. Thanks to a clever new development in cyclone technology, it is the only vacuum which has no bags to buy, no filters to maintain, and won’t lose suction in its lifetime.

Many other vacuum cleaners rely on clogging vacuum cleaner bags or use inefficient cyclones which do a bad job of separating dust and dirt from the airflow. This means the filters end up doing the hard work and end up clogging, leading to a loss of suction.

The Dyson Cinetic DC54 is different. It uses 54 cyclones across two tiers, each with an oscillating tip.

Smaller cyclones generate higher centrifugal forces and capture smaller particles. But the tighter the cyclone, the more likely it is to block. So Dyson engineers have created cyclones with flexible tips at the end. So the dust doesn’t ever block. The cyclones are so efficient there is no need to wash the filter.”

Over the next couple of weeks, testers will be given a new weekly challenge to put the Dyson Cinetic DC54 through its paces!

Challenge 1: Speed
Dry mud, dog hair, post-breakfast crumbs – everyday mess quickly builds up. Busy lifestyles mean people are short on time and need a machine capable of speedy cleaning. It requires a machine engineered for tight turns and easy cleaning across multiple floor types.

Your challenge: How quickly can you clean your home from top to bottom with the Dyson Cinetic DC54 when you're pushed for time, for example when you need to leave for work, the family or a friend is due to pop over or the children come home from school?

Challenge 2: Hide and seek

Dust and household nasties have a habit of hiding away in hard to reach places. Like the little bit of dust caught between the fridge and the washing machine; the loose change that lives down the back of the sofa; the crumbs caught behind the car seat; and the dust that sits on the skirting boards. We want to know where the messiest and dirtiest hidden spots of your home are.

Your challenge: After cleaning each room – and the car if you have one - let us know where the hidden dust lives and how you tackled it – which accessories did you use?

Challenge 3: How long does it last

It can be frustrating when a vacuum cleaner clogs and loses suction. Good technology should deliver constant performance and make life easier.

How does the Dyson Cinetic DC54 perform in your house? Does it suck up dust and dirt in the same way on day one as it does weeks, months and years later?

Your challenge: Pop back in to the thread and let us know how you’re getting on with your Dyson Cinetic DC54 over the next few months. Without the need to change vacuum bags or wash filters, is cleaning any easier or is it the same as before? Has the Dyson Cinetic DC54 delivered constant suction or not?

Below are some other questions we’d like you to answer but feel free to add any other thoughts you may have.

  1. What was your overall first impression of Dyson Cinetic DC54?
  2. How did your Dyson Cinetic DC54 compare against your usual vacuum cleaner?
  3. If it came up in conversation, would you recommend Dyson Cinetic DC54 to your friends/family/other Mumsnetters? If so, why? If not, why not?
  4. Is there anything else you would like to tell us about your experience with the Dyson Cinetic DC54?

We’d love it if you could also post a review of your Dyson Cinetic DC54 on the Mumsnet review page.

If you have any before and after photos we’d love to see these too, so please post them on this thread.

Non-testers: Fancy owning your own Dyson Cinetic DC54? Dyson are currently running a competition with Mumsnet and giving away another Dyson Cinetic DC54. To enter the competition click here.

Thanks,
MNHQ

Dyson Cinetic™ review  thread - The only vacuum that never loses suction is put to the MN test NOW CLOSED
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coolaschmoola · 25/07/2014 08:36

Seventeen days after contacting Dyson I STILL don't have a working vacuum...

I called them on the 7th July (above) to arrange an engineer's visit. I was given a date ten days later, which seemed a long time, but ok.

The engineer came a week ago today. Lovely man, very helpful, personable etc. Figured out what was wrong with it in minutes - motor needs replacing.

As it is a new model he didn't have one with him, or any other parts for the DC54 (which begs the question - why send him?!)

He was unable to contact anyone who could say when they would be able to arrange for an engineer to come and replace the motor so told me to expect a call on Monday.

On Monday I did receive a call - and was advised that due to it's age I would be receiving a replacement vacuum. Woohoo!!!

Was then told it would take until Thursday to get one sent to me via Parcelforce. Less woohoo, but still happy.

I really wasn't happy when I waited in ALL DAY yesterday for it not to turn up.

Called Dyson at 17.30 - to be told they didn't know why it hadn't been delivered, it was possibly out of stock - yet on Monday the chap arranging the delivery checked the stock before telling me that it would be Thursday!

So now I am apparently to wait in again all day because I clearly have no life receive a replacement on Tuesday, 22 days after I first called Dyson, one engineers visit, one promised replacement and one failed delivery later. And apparently they don't have the original DC54 Animal in stock, so they are sending me a DC54 Animal Exclusive which is apparently the same but different colours.

This is a very expensive vacuum cleaner. Whilst I was unimpressed that it broke so spectacularly after only five months I appreciate that these things happen. I am, however, hugely unimpressed with Dyson customer service.

Every person I have dealt with has been excellent, helpful, polite - everything you would hope for. Unfortunately it appears that the system for dealing with issues is far less effective.

Why send an engineer with no parts for this machine? They had no hope of fixing it.

Why not notify me that there would be a delay in my replacement instead of wasting a full day of my time? Someone knew that order had not been fulfilled, would a quick call have killed them?

Unfortunately I'm left with the impression that my time is less important than theirs. Is it really unreasonable to think that such a massive multinational should be able to repair or replace a vacuum cleaner in less than three weeks?

coolaschmoola · 30/07/2014 08:47

Yet again no delivery, no contact.Angry

Does anyone have any suggestions for getting Dyson to actually do something?!Angry

MichelleMumsnet · 30/07/2014 15:06

Hi coolaschmoola, sorry to hear that. We've contacted Dyson to alert them to your issue.

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