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Original poster

A letter from HMRC or concentrix part 8

999 replies

Morgani97 · 23/01/2016 11:58

Have you received a letter from HMRC or Concentrix? This is part 8 now. Have you had the dreaded letter demandeing evidence you live alone? Hopefully we can support each other and try and make sense of it all.

OP posts:
ddigital · 17/02/2016 16:38

Got my Documents and a letter back saying No Change, so some hope for the self employed here, just send them everything you have. It was not scanned or anything this time, They took my letter, the form they asked me to fill in and my 12 week diary and sent everything else back.

Original poster
Morgani97 · 19/02/2016 08:46

Plased you had a good outcome ddigital x

OP posts:
ElasticPants · 19/02/2016 11:43

I sent off my documents early January, and received them back today with a note saying they will be contacting soon.

How long can I expect to wait for the outcome?

themumfairy · 19/02/2016 12:25

Same as me elastic. I got the same letter and my documents on the 5th and I'm still waiting.

Original poster
Morgani97 · 19/02/2016 14:48

Usually takes a couple of weeks x

OP posts:
lenvimum · 21/02/2016 22:29

I am in exact same position as you most of you at moment sent all documents they requested off all in my name but have recieved letter saying i should be claiming as a couple due to financial links with ex partner!!! Of course i have financial links he is the father to my 2 children and he puts maintenance in my bank account. He usually puts lump sum in end of month than puts money in when kids need it like 3 times a week for after school activities. This is why they are saying i should have claimed as a couple!!! I was under impresion there was no limit to child maintenance and it was a personal agreement between both parents?? So i than called them but was fobed off and told i need to write requesting MR was wondering if you had done yours yet as i dont know were to start?? I feel sick with worry that all payments are gonna stop an they wont believe me and il be in big trouble xx any advice i would be gretful xx

lenvimum · 21/02/2016 22:30

why should i claim as couple when he lives at different property !!

Flowerpower41 · 22/02/2016 06:58

I had a letter about overpayments repayment would increase back in October. Out of the blue last week I got £15 less paid into my weekly amount.

No letter with it however.

They had already reduced my amount by that back in summer. So I am now £120 a month worse off than a year ago.

I have also had the self-employed letter. It does not state they will investigate everybody I don't see how they can vet us all too much work for them surely??

meatliqour · 22/02/2016 07:39

I genuinely think it's a lottery! They pick letters out of your surname ... I'm convinced

lenvimum · 22/02/2016 12:33

Your not gonna believe this !! I called hmr to check whether any maintenance effects claim and wAs tol most def not!! I than called concentrix to explain what was told and they have overturned my descion in my favour!!! I am so happy but it just proves how incompetent they are at making these decision in first place even the man on phone said that it should never have been suspended !! X

themumfairy · 22/02/2016 13:00

So happy for you Grin

lenvimum · 22/02/2016 13:18

Thank you themumfairy im so happy but actually angry that they getting away with so many wrong descions !! X hope others have more luck just goes to show it all depends on who does descion an who picks up phone!! Xx

themumfairy · 22/02/2016 13:34

I'm still waiting for a decision from them. I'm worried everytime I see the postman. I've got 2 sons and 5 week old daughter so if they stop my tax credits I'm gonna struggle. Maternity pay isn't the best and I rely on my working tax for weekly shopping

lenvimum · 22/02/2016 14:10

Oh i feel for you themumfairy you should be enjoying time with your new baby and other children ! Xx what the reason they gave to question your claim i hope you dont wait to long ! Xx

OliviaDunham · 22/02/2016 14:24

Wish I'd been on here a few years ago. Me & DH were separated,
We have a joint mortgage and stupidly didn't change the joint bank account because it was where the direct debit came out of. I got a letter telling me that they didn't believe we were separated and I was to provide proof of DHs accommodation. Due to the nature of DHs job he didn't rent his own property just stayed with various family/friends while myself and the DCs remained in the house. HMRC would not accept written statements from the people he stayed with as they were not legal documents. I was left with several thousand pounds of repayments. DH & I have since got back together, and this massive overpayment is still hanging over us.

donzo78 · 22/02/2016 18:49

I too received a letter from concentrix - 'someone linked to me or my address'. My husband and I separated end April 2015. Unfortunately I don't earn enough to be able to take on the mortgage and loan myself (according to the bank) so ex has agreed to remain named on both for now albeit I make the monthly payments. He was removed from the joint current account, council tax bill and voters roll for my address when he moved out and all the other bills are in my name. We verbally agreed a monthly maintenance amount which he pays into a savings account we had for our children but it's in joint names, I then transfer the money into my account. Arrrgghhh...Why I didn't close it down and just get him to pay into my current account does seem stupid now but I never thought this would happen. Anyway, they've had my docs for 2 weeks and I've been told there's a backlog....great as if it's not stressful enough, we've to wait even longer for them making a decision which could potentially have a catastrophic financial impact on my life. I've not done anything wrong but I'm so worried. Is anyone else in a similar situation to myself and had a response from concentrix?.

lenvimum · 23/02/2016 21:57

Hey guys not sure if you see my post yesterday but they overturned decision yesterday 👏 i than called today to check on paperwork an was told that my decision was not overturned and they had no record or any notes of this (like i had completely made it up!!) i demanded to speak to a manager an told him to listen to my call as they are all recorded an he said he would ring me back! He as just called to say he listened to call an spoke to someone and it has been overturned but no notes were inputted regarding this?? What are they playing at over there!!! My payments have now stopped so was wondering how long i can expect to wait for them to start paying again ?? I will prob phone an check again tomoro to make sure it been overturned as seems to change daily 🙈😭😭

donzo78 · 25/02/2016 14:49

For those of you still waiting on a response from Concentrix, I called them again today just to see if my paperwork had been logged on yet as wasn't on my last call to them (16th Feb). Sent recorded delivery and have confirmation from RM it was rec'd on 6th Feb!. Have been told expect to wait another 4 weeks for a reply!!.

Lenvimum - sheer incompetence, we're having to put all our faith into these people at the moment too. Sad

themumfairy · 25/02/2016 15:26

4 weeks Shock my deadline was Jan 9th.

donzo78 · 25/02/2016 18:37

Omg themumfairy...surely you should have had an answer by now, that's cruel, I'd be phoning again. She wouldn't take my case number which annoyed me a bit but she asked why they had written to me, when I said someone linked to me/address she said there shouldn't be many of those cases left to check then proceeded to say another 4 weeks wait. I told her their timescales were shocking...her reply was, I should have nothing to worry about if I've sent them everything they've asked for and have been compliant!!!! Angry

themumfairy · 02/03/2016 15:50

I got my letter back today, they don't need to make an ammendment to my claim. I could of told them that from the start. Thank God for that; I've been so worried.
Thankyou everyone who replied to me, you really did help me. Hope everyone else gets a reply soon with the same outcome x

Original poster
Morgani97 · 03/03/2016 07:47

Lovely news mumfairy bet you're relieved x

OP posts:
Flowerpower41 · 03/03/2016 08:09

I had a letter confirming my current entitlement. Apparently my overpayment will be finished by 21st June of this year when it allegedly goes UP again.

I am not holding my breath however as ds starts secondary school in September so childcare will be a little less.

Does anyone know when the government stops paying for childcare as I have a childminder who is happy to take care of ds school holidays and half terms until he is 16 and he is content there as her son is a year older than him. Which is handy for me but I am not sure when the DWP will refuse to pay out??

Flowerpower41 · 03/03/2016 08:12

Sorry ladies I have just checked online apparently it is the first Saturday after the child/children turn 15 that official childcare costs stop.

ElasticPants · 03/03/2016 11:44

An hugely relieved to have received a letter this morning from them saying no change is needed. Feels like a weight has been lifted and no more checking the bank at midnight to see if they've paid me each week.

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