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Original poster

A letter from HMRC or concentrix part 8

999 replies

Morgani97 · 23/01/2016 11:58

Have you received a letter from HMRC or Concentrix? This is part 8 now. Have you had the dreaded letter demandeing evidence you live alone? Hopefully we can support each other and try and make sense of it all.

OP posts:
Freeandsinglewater · 02/02/2016 10:20

Ahhh!!!!!!!! Angry

My childcare costs have changed this month, and I've phoned HMRc who said they can't do anything, because concentrix has my case regarding childcare.

Angry Does anyone have thier number?
themumfairy · 02/02/2016 11:19

Hello all.
I had the letter in December with a deadline of 9th Jan. I sent it 4th Jan recorded delivery so they should of received it before deadline day. I sent all evidence that all bills were paid by me. Only thing was tenancy is still in a joint name as ex wouldn't take his name off.
How long roughly did everyone wait to hear from them? It's been nearly 4 weeks and I haven't heard a thing.

Freeandsinglewater · 02/02/2016 12:56

Ah..... Angry.
I have to wait four weeks, to change my childcare costs. They say tell them as soon as, but they won't change my payments.

For the love of God........Angry

LonerDave · 02/02/2016 13:01

Just had one. Have to prove my childcare fees, ie provide invoices for the last tax year otherwise .... I get zero from 13 Feb.

I am a lone parent working 30 hrs a week. I get no other help (nc with DS father), no other financial help.

So am fucked if they stop :( actually wouldn't make it worthwhile me working.

Are most outcomes positive? This is the first time I have had to do this.

Thanks

Original poster
Morgani97 · 02/02/2016 13:31

Mumfairy it usually tales between 4 and 6 weeks to hear anything,LonerDave if you've sent everything they've asked for you should be ok please let us know how you go on x

OP posts:
LonerDave · 02/02/2016 13:33

Thank you

themumfairy · 02/02/2016 14:57

Thankyou Morgan. I sent them everything they asked for so I'm guessing if they needed anything else they'd of rang or wrote by now. Reading these threads I'm hoping they haven't lost anything as they have literally everything. In the wrong hands they'd have all they needed. Another 2 weeks of waiting then, it ruined christmas for me and ds1&2 birthdays aren't far off so really can't afford to be losing money.
I swear they only target working people.

LonerDave · 02/02/2016 15:29

Defo only target working people! It's a joke .... I'm sometimes wonder really how this whole system works - a lottery!!!

Freeandsinglewater · 02/02/2016 17:10

Can't believe this!!!!!
Phoned HMRC about change of childcare, but they can't do anything while concentrix have my file. Phoned concentrix and they won't change my payments until I've been assessed.

So I HAVE to be over paid this month!

Someone find me a Wine

I really do not have the time, nor cope with the extra stress!

Original poster
Morgani97 · 03/02/2016 22:31

Definitely target working people,I went through a stage of seriously thinking I would be better off not working. But why the hell should I leave a job I enjoy!! Freeandsingle don't give up on this ring them again and ask to speak to a supervisor or ask to be allocated a caseworker x

OP posts:
megsmaw06 · 04/02/2016 14:19

Well I got a letter back this morning from Concentrix. They say I was living as husband and wife for the tax period 2015 and that my tax credits will stop on 6/04/15. They say "evidence tells us you're in a relationship".

Why should someone who doesn't live with me or pay my bills be on a joint claim with me?
I'm a recovering cancer patient who works a shitty underpaid cleaning job. I really don't need this extra worry. I feel stuck. What do I do now? :(

Babyhami · 04/02/2016 14:24

McPie have you heard anything we are in the same situation and to have just had to find 42 wage slips

themumfairy · 04/02/2016 14:39

Big hugs Megs.
What evidence do they say they have?
I'm so worried about this all, how long did it take for them to write back to you? I've been waiting 4 weeks but others that had a later deadline than me have heard already.

megsmaw06 · 04/02/2016 15:01

Fairy - I had to send everything in by the 13th Jan. I got a phone call from them about 2 weeks later, now the letter today. The letter doesn't say what evidence they have. My partner has his name on the phone bill as I can't deal with using the phone - it triggers my panic attacks but post isn't evidence of anything. I think I'll contact my local CAB office to see if they have any advice.

Original poster
Morgani97 · 05/02/2016 07:51

Big hugs megs,try and get hold of your local mp,they have a hotline to tax credits,mine helped me loads,pm me if you need to x

OP posts:
themumfairy · 05/02/2016 12:24

I had a signed for letter off them today. All my letters that I had sent them, bank statements everything. Covering letter says they will be writing to me shortly about my tax credit claim.
Any idea on the outcome? Or how long they'll take? I just want this sorting out.

Definitely get in touch with CAB. I really hope they can help you, I can't believe they actually get away with this. Keep us updated Flowers

Original poster
Morgani97 · 05/02/2016 12:59

themumfairy if you've not heard anything after a week give them a call,they're so unfair writing these letters without telling the outcome it's stressful enough bloody waiting x x

OP posts:
themumfairy · 05/02/2016 13:44

I will do. Will they have already of made a decision or would they still be making it?
I'm going to be worried sick now. I did get paid today though

Bookeatingboy · 05/02/2016 15:49

Hi all... Just had a letter from Concentrix land on the mat this morning.

I'd never heard of them before so did a search on MN.

The letter states that "We need to check some details about your tax credits. We need information from you about:

Your partner's earnings
Your partner's hours worked

and asked for loads of info to be sent before the deadline...

Clearly I was worried sick, my DH has always worked full time and I'm a carer for one of our sons. I know I've updated them where needed because DH has changed jobs in the last two years, but doesn't stop you having that pit of your stomach worry does it.

A couple of questions I have are...

When you provide details of employment to tax credits they receive information on your earnings from the employer so why can't they just contact my DH's employer and ask for this information themselves. They can easily provide the information they are asking for.

Secondly roughly how long do they normally take to conclude the checks.

themumfairy · 05/02/2016 17:29

Hi book,
Sorry I won't be any use about earnings but they say 28 working days. It's been 4 weeks and I received my documents back today and now I'm waiting for their decision. Just sent them everything they ask for, don't give them a reason to stop money. They aren't human

Bookeatingboy · 05/02/2016 18:09

Thanks themum 4 weeks seems like a lifetime to wait, I know we've done nothing wrong but doesn't stop you thinking that you have though does it.

DH is a pain with keeping his work paperwork too so looks like a busy weekend seeing what he does have and more importantly what he doesn't!

themumfairy · 05/02/2016 18:33

That's how I feel, they've said they've got information that someone else is linked to me or my address. The only thing I can think of is my ex is still on my tenancy from 5 years ago. It's never bothered them in all that time until now.
I dread the postman coming now and it ruined christmas.
From other threads I've read they treat people so badly so I was so shocked that my paperwork came back to me at all.
What deadline have they gave you?

Bookeatingboy · 05/02/2016 19:12

Letter arrived this morning (dated 27th Jan though) and deadline is 26/2. You would have thought they would send them first class mail, one week of my time to deal with it has gone since it took a week to get here!

I've read lots today and it would seem they are justifying their existence by checking as many claims as possible whether they have reason too or not. They have not said in the letter that they have information on us only that they need to ensure we are not being paid too much. We don't receive WTC only CTC.

The frustrating thing is they would only need to contact DH's employer themselves and they could quickly confirm his earning and hours for this year. But no that would be too easy and as I said they have to justify their existence.

megsmaw06 · 05/02/2016 19:17

I got response back from CAB. They told me to phone the number on the letter to tell them I disagreed and why. Well, I phoned them just after work today and the guy on the other ended didn't ask me why I disagreed, just fobbed me off by telling me to request a mandatory reconsideration and that the info to do this was on the back of the letter I got. He also said they had a back log of stuff so my documents would be returned shortly.
Sent another email back to CAB to tell them this, so let's see what happens.

What a lovely start to my weekend off. :(

themumfairy · 05/02/2016 19:31

Megs try not to worry and enjoy your weekend off. Harder said than done I know but there's nothing you can do until Monday now.
I've been paid from work but I'm scared to spend money I don't need to just incase they do stop my money. Usually the Friday after payday I'd treat the kids to a dominos but I've bought a supermarket pizza instead. Feels like I can't even enjoy the money I work for at the minute.

You'd think they would to make their jobs and your life easier. But that's too simple for them. Just send everything by recorded delivery.