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Claiming Bank Charges - Fresh Thread!!!

255 replies

Flamesparrow · 22/11/2006 09:36

Letter Templates Here

My statements for 2 out of my 3 Barclays accounts arrived today... time for happy highlighting!

OP posts:
JAKEJEM · 10/02/2007 20:47

Hi all, hope you can help me, have read this thread with interest but am very confused !!! (It doesn't take much!) I have had an agreed overdraft facility with Nat West for 10 years (they call it a credit zone) and unfortunately, every month for 10 years have been charged over £3 interest for being in this zone - (have never been able to get out of it). Would I be able to claim any of this back. Many thanks for any help. Nikki.

mooshy · 10/02/2007 21:39

No i dont think so.
You can claim unfair bank charges for bounced cheques, direct debits and going OVER your od limit.ie, getting charged £35 for going over your agreed overdraft.

ThisValenTime · 10/02/2007 21:39

IronLady - I am about to start the process with Halifax, can you share anything online about them or if not can you CAT me?

Slightly nervous now after reading this!

ravenAK · 10/02/2007 21:51

Honestly, don't worry (I was stitchlloyds - now changed in the interest of good karma as they've coughed up - serial name changer anyway to throw people who know me in RL off the scent!).

You have absolutely nothing to lose by following the procedures on the CAG site. Worst that can happen is they invite you to take your banking elsewhere - if they foreclose a loan because you're chasing them then that's punitive & you have all sorts of forms of redress. The CAG site can explain this better than I can!

Also - a couple of weeks ago I got a terrifying letter from a scary debt agency demanding £500 for a tiny personal loan I can't remember but allegedly defaulted on many, many years ago as a newly widowed bankrupt. Dh & I were initially minded just to cough up - frightened it'd knacker our credit rating otherwise, as we're looking to move next year - & the CAG site provided a lovely reply ('piss off you blackmailing bullies, you're breaking the law' basically). Debt collection agency wrote back to say they were adjusting their files & we'd hear no more.

Can't praise CAG highly enough - not just because I'm £1.5k better off than I would be without them, but for the quick responses & really genuine help you get.

2gorgeousboys · 10/02/2007 22:10

Quick question - did anyone who claimed back charges from Lloyds have to move accounts? We would like to claim back charges but have a bank loan with them as well and can not afford to pay it back if they close the account.

deegward · 10/02/2007 22:24

I have to say I would love to do this but dh is quite high manager in bank, and I think this would be looked on dimly. We have money in other accounts but because sometimes money is not transferred over get £30 per tranaction charges. This month got charged £60 as spent £10.80 and £8. on the same day and went od although in other accounts in same name there were thousands!! Need to be in better control of working account!!

ravenAK · 10/02/2007 22:29

2gorgeousboys - there's legislation that they mustn't act in a 'punitive' manner.

People have opened 'parachute' accounts but I've not heard of anyone actually needing one.

ThisValenTime · 10/02/2007 22:33

Has anyone claimed against the bank that they work for?

sallystrawberry · 10/02/2007 22:33

This reply has been deleted

Message withdrawn at poster's request.

ThisValenTime · 10/02/2007 22:36

Sorry meant to say thanks ravenAK - hopefully posting a success story later. Have registered with CAG.

Think we will meet up on May 12th as I'm helping organising the Leeds walk.

essanel · 10/02/2007 23:13

at the risk of being jumped on from a great height..... working for a bank (who shall remain nameless) and in customer relations dealing with these complaints... the reason that we have free banking in the uk is that charges are applied to accounts where payments are presented prior to funds being in an account or exceeding overdraft limit. In europe and usa they dont have these chgs as such however it costs a set monthly fee to have a bank account and charge for individual transactions i,e cheque debit card direct debits. Whilst i know the charges are high and seem excessive what would you prefer a one off charge if you don't manage your account correctly or paying for example £100 per year for the privilege of having and operating a bank account? Also, what is a reasonable charge? After the OFT ruling for credit cards and the late payment fee was reduced to £12 - is this acceptable for payments being received 1 day late? Have to say not being the ideal customer and having incurred charges on account especially in the sleep deprived new born days and using card for wrong account or not transferring money in time, i wouldn't look to claim back all the charges i have incurred as i accept it was my error i.e i know what the charges are and how to avoid them... Just curious on other MN opinions......

ThisValenTime · 10/02/2007 23:19

Would you like to lend my body armour

plummymummy · 11/02/2007 00:19

Are you getting loyalty points from the nameless bank?!

justintyme · 11/02/2007 12:43

I'm still very worried about going any further with claiming back bank charges though reading the successes of all of you makes me want to try. What is this CAG i've read in a message and what is the web address? Has anyone had any success with the Alliance and Leicester Bank?

2gorgeousboys · 11/02/2007 15:03

Thanks ravenAK, will give it a go and see how we get on!

ravenAK · 11/02/2007 23:17

The thing is essanel, however much you might think it fair & reasonable, that people who are dozy about checking their account balance , should pay through the nose for their daffiness &/or poverty & thereby subsidise those of a more orderly mindset...

...it's not actually LEGAL.

Under various consumer regulation, it's unlawful to apply big scary penalty charges to whip your customers into line.

In fact, your argument is our argument! The banks' current party line is that their charges aren't penalties which conveniently bankroll everyone else's free banking (that'd be unlawful, see. Pity they've repeatedly USED that argument in correspondence with customers...)

Oh deary me no. £30? It's a perfectly reasonable charge for the work done in sending out an automated letter.

Presumably, the originals are handwritten in gold leaf using a quill plucked from the breast of a phoenix or summat...

(Not having a go at you personally - sorry if it sounds it! )

ravenAK · 11/02/2007 23:20

Justintyme - google 'Bank Action Group' (last link I did didn't work). They're part of 'Consumer Action Group'.

Yes, lots of A&L successes!

justintyme · 12/02/2007 21:54

Thanks ravenAK for answering me. i've had loads of trouble getting onto this site and getting in touch with anyone (due to problems with my computer). Glad to know someone out there has heard me. I've registered with CAG but am awaiting cofirmation thingy. I've sent my "14 day letter" the to bank 4 weeks ago now and they wrote back saying it only applies to credit cards. So now i don't quite now what to do next. I'll admit i'm getting cold feet. Maybe i've left it too long to proceed and I may have to start all over again. Who knows?!

sweetkitty · 13/02/2007 15:56

hi I've just had a phonecall from the Halifax offering me a "goodwill gesture" of £300, I had asked for £498. I have decided to take it though bit lower than I would have liked but they have been prompt getting back to me and money's money.

ravenAK · 13/02/2007 21:03

Justintyme - that's a standard fob off letter. It's absolute b*llocks!

I would start a thread on CAG once you're registered - someone'll come along & hold your hand through the whole process.

Not sure which letter you want next, but I'm sure it's not too late - the bank's hoping to bluster you into giving up, basically. It's all smoke & mirrors!

Busybean · 15/02/2007 20:57

I quote.........

"Whilst i know the charges are high and seem excessive what would you prefer a one off charge if you don't manage your account correctly or paying for example £100 per year for the privilege of having and operating a bank account?"

But that is the thing, it is often not a one off charge, if no money goes into the account within 24 hours of the first charge, they will charge each day for three days which can end up being a big price to pay, for say, going overdrawn by £4 for example, then being charged £90 for three days of being overdrawn, then possibly being charged a refferal charge again at the end of the month, so that would be a grand total of £120 for being £4 overdrawn.

Now that is a huge amount for many people, but for people who are on incredibly tight budgets, it is a slippery slope to more and more debt- the person inccurs the charges > the bank take the money and in some cases, they make the person overdrawn again by taking the charges out.

"Also, what is a reasonable charge? "

I for one would not consider £30 (or £90 in 3 days) a reasonable charge. The banks take enough money off us already- lets face it, the days when cheques were written by quills and hand delivered, is how the whole 5 day clearing period came about and still occurs today.

It doesnt not take 5 days whatsoever, this is just the banks way of holding your money and incurring interest on it. It is not reasonable to pay £30 for a letter being sent to you automated by a computer.

It doesnt not matter really what I say, the fact is by law banks are only allowed to charge the amount to cover their liquidated damages, which whatever they argue, does not amount to £30 and has been calculated to be somewhere in the region of 50p-£3

ivelostmyboobsboohoo · 18/02/2007 13:58

just sent 2 nd letter to hsbc who ive only been with for 14 months- it totalled £527! i am horribly shocked! one month i was charged £180 in total over 4 days.
waiting to get statements back from barclays.

Mellowma · 18/02/2007 14:05

Message withdrawn

sweetkitty · 19/02/2007 16:33

hi mellowma - I sent off the first letter and the cheque on the 14th November, I think I got the statements through just before Christmas (they came in 2 lots a few days apart), I sent off the second letter on the 18th January and I had the phonecall from them last Wednesday. I got the official letter saying "sign here and we will give you the money and go away now" on Friday.

Hope that helps

Bubbaloo · 19/02/2007 21:02

Does anyone please have the address to send the first letter to,if you bank with Abbey?
I'm trying to reclaim the bank charges for my mum and haven't got a clue where to send the letter....pleeeease.

TIA.