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Claiming Bank Charges - Fresh Thread!!!

255 replies

Flamesparrow · 22/11/2006 09:36

Letter Templates Here

My statements for 2 out of my 3 Barclays accounts arrived today... time for happy highlighting!

OP posts:
S88AHG · 24/01/2007 22:23

Chocolatebirdy - how long did it take for HSBC to offer you that? and how mnay letters did you send them? Only interested as I am about to send letter 1 myself TIA And well done for getting it back

chocolatebirdy · 24/01/2007 22:31

Sent the first standard letter asking for it, they replied in a week to say they were looking in to it, and around 10 days later we got the offer.

jambuttie · 25/01/2007 11:19

well done happy spending

S88AHG · 25/01/2007 13:58

Thanks very much for the info and well done for getting back the reddies

S88AHG · 25/01/2007 14:04

Sorry me again what address did you send to for HSBC? TIA

jambuttie · 27/01/2007 09:50

Statement in requesting refund of £1918 wish me luck!!!!

jambuttie · 27/01/2007 23:05

sent 1 letter to branch and 1 to head office just incase they say they never received them and I sent them recorded delivery

Skribble · 27/01/2007 23:07

Anybody had any luck doing this with Halifax? I have paid out loads over the years.

TheIronLady · 29/01/2007 22:15

skribble; I had success in December claiming back bank charges (6 years) for both my son and myself, a very nice christmas present too, thank you Halifax

However be warned; best to open an account elsewhere beforse setting everything in motion - I could tell you a couple of stories which you just would not believe relating to our experience whilst going through the process and repurcussions afterwards!!

We read of others experiences and successes first before deciding to go ahead; we followed advice from this website www.consumeractiongroup.co.uk
who have all the appropriate letter templates that you are likely to need but you need to read all the information thoroughly so that you know what you are getting into....

TheIronLady · 29/01/2007 22:21

Meant to say too that I got as far as filing a claim with the County Court which Halifax said they were going to defend; they paid up before the Court hearing

geordiemacminx · 30/01/2007 09:13

A man who was fed up with paying massive bank charges decided to give one of the high street giants a taste of its own medicine.

When Royal Bank of Scotland refused to refund £3,400 charges that Declan Purcell believed he was owed, he sent in the bailiffs.

Stunned customers at his branch of RBS watched as debt collectors seized four computers, two fax machines and a till filled with cash.

The branch manager was told that the items would be sold unless RBS came up with the money owed to Mr Purcell.

Only when the manager gave an undertaking that the debt would be paid did the bailiffs leave.

Mr Purcell said: "I think the bank was pretty shocked when the bailiffs went in. But my view is that this is exactly what they would have done to me."

The move, which will raise a cheer from millions of other bank customers, is part of a consumer fightback against bank charges, which net an estimated £4.5 billion every year.

Like other customers Mr Purcell, 48, from East London, had warned his bank that he was prepared to go to court to claim back charges he believes were imposed unlawfully.

In June last year he demanded the refund of £3,400 charges he accrued during the previous six years while running a motorcycle dealership.

RBS ignored the claim so in October Mr Purcell filed an online application to get the money back through the county court.

After 30 days the bank had not responded and so on December 10 the court ruled in Mr Purcell's favour.

It ordered RBS to pay the charges and £120 court costs. When RBS again failed to respond Mr Purcell got the court to give him a warrant of execution, allowing him to order debt collectors to reclaim items from the bank equal in value to the amount he was owed.

Finally on Monday, January 8, a team of debt collectors walked into the busy Camden Town branch in North London, demanded to see the manager, showed their court order and announced that they were repossessing items.

Mr Purcell, who now works for London Underground, said: "I was dismayed by the bank's reaction when I made my claim for a refund ? it was so rude and arrogant.

"They thought they were above the law, so it is great to know that customers can use the law in the same way the bank does to get money they are owed."

A spokesman for RBS said: "We are looking into this as a matter of urgency, but early indications suggest that unfortunately due to an administrative error, the bank failed to defend the claim leading to a default judgment being obtained on the branch and a resulting warrant.

"The confusion was cleared up at the branch."

Marc Gander, who set up campaign website Consumer Action Group, which helps consumers get refunds from their banks, said: "I am quite sure that Mr Purcell will not be the last person to send bailiffs in to his bank.

"The continued operation by UK high street banks of their unlawful charges regimes will see to that.

"The heavy-handed debt collecting approach is something that the banks have been handing out to their customers for years. Mr Purcell simply gave them a bit of their own back."

saltire · 30/01/2007 09:27

I had to smile when i read this
bank statements

jambuttie · 30/01/2007 13:31

geordie you have kinda gave me a wee bit of hope with that post. I have sent away letter 2 to RBS asking for some dosh too

worleygig · 30/01/2007 20:51

we sent off a claim to hsbc for £1595 last week, have been nervous ever scince we did it but just reading about chocolatebirdy has given me a bit of hope again.

scatterbrain · 30/01/2007 20:54

I also got money back from HSBC (First Direct) - took them about a month - asked for about £1800 incl interest and they offered £1100 - I took it !

Jelley · 31/01/2007 07:16

I sent the first letter a week ago, and got a standard reply to say they (Co Op) were looking into it....just checked my bank balance, and they have credited my account with £10 less than the amount I asked for!

(£450)

Jelley · 31/01/2007 07:16

I sent the first letter a week ago, and got a standard reply to say they (Co Op) were looking into it....just checked my bank balance, and they have credited my account with £10 less than the amount I asked for!

(£450)

cindyl · 31/01/2007 22:50

hi guys your actions are all positive ones which is great, i sent my 1st letter to natwest a week ago had a reply saying that they are currently considering my claim and will respond asap got this reply within 2 days, bank charges of £3100 without interest, i wished i had of added the interest on now! anyone no if i can or shall i just leave it at that
oh i do hope i have joy with this to be debt free would be such a weight off my shoulders to actually get your wages and it be all yours instead of having to pay it all out.BLISS.

stitchlloyds · 02/02/2007 21:17

I've been right to the wire with Lloyds TSB on this one - we got to small claims court today & mwahahahah! they'd faxed the court to say they'd settle in full.

Judge was very snooty about their 'discourtesy' in not contacting me & dh to save us the hassle & stress of turning up to court.

We got just under £1k back from them - £780 charges (2 accounts, 6 years) + interest + costs.

Well worth going for. Big up to the bankactiongroup forum here

worleythewisp · 02/02/2007 21:33

hello, ( i was worleygig last time i posted)
anyway, i got a letter
back today from hsbc to say they are prepared to pay us back £1548 out of the £1595.50 i asked for !!!!!

i think we will be taking that !!!!

good luck to everyone its well worth the try!!

stitchlloyds · 02/02/2007 21:39

You CAN take the money, send them a letter saying ta for the partial settlement, see you in court for the rest? Templates on CAG site.

Of course if it's only £50 short you might feel you've invested enough time in it - which is fair enough! But I believe they have invariably caved in & paid people the balance after getting the letter.

jambuttie · 03/02/2007 15:37

once you send the letter away(letter 2) saying i request £000000 how long should you wait before sending letter 3

ItsMeMellowma · 04/02/2007 11:23

....2 weeks to go until their 40 days are up.... Halifax!!

plummymummy · 04/02/2007 20:09

Has anyone successfully got money back from Abbey?

Jelley · 04/02/2007 20:23

jambuttie - 40 days.

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