Thank you all.
Just had the most horrid experience with the GP receptionist. I called asking for a referral to EPU. She said I’d need an appointment with the midwife tomorrow. I questioned this and said I just needed the referral and a GP could do it. She put me on hold then told me to call the midwifery unit and gave me a phone number.
Number went through to A&E but a lovely lady gave me the correct number. Got through to the ante natal ward and the nurse was fuming on my behalf. She said that they should have just produced a letter for me to pick up and take to the EPU. Then my GP should be calling them to advise. She took my number, the surgery name and said she’d sort it and call me back.
She got back to me and said she’d told them what to do and they would call me when the letter was ready.
After 3 hours I gave the surgery a call just to check. Glad I did. The receptionist (same one) first put me on hold to search for the letter. Then came back and said I’d need to speak to the GP and she’d put me down for a call after 3. I asked why as the nurse had spoken to them and told them what needed to be done. She put me on hold again then came back with the same response, I’d need an appointment with the doctor. Then she said that I had cramping and bleeding so I disagreed and said I had no symptoms. When i asked why it had taken so long to get to this point, she said that they couldn’t understand why I’d had a scan yesterday but they hadn’t set up a follow on appointment for me.
I told her repeatedly it was a private scan and I have had no contact with the maternity unit/midwife yet (which is the reason she had to give me their phone number in the first place!). Then she said ‘oh that’s why, we couldn’t figure out what was going on, we didn’t know it was a private scan’. Like it was my fault, even though the nurse from the unit had to get involved and tell them what to do and they still did nothing.
If I hadn’t called them I would be waiting for nothing!
Apologies for the long rant but I’m ridiculously frustrated. And now waiting for a pointless call.