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Anyone legal around, any advice at all? Please, please help...

126 replies

demonchilde · 04/04/2017 16:06

Hello all. Sorry if the thread title is a bit dramatic, I'm usually pretty resilient and keep things together but I am at my wits end, I really am. I'll try and paraphrase to avoid an essay.

I'm a lone parent to 6, 4 living at home with me still. Ex was violent, leaving me with depression, anxiety and PTSD. My children suffered the same. DS (18) has a history of self harm. She about to start her A levels (18). DS4 (11) suffers from ASD - history of self harm, sever meltdowns and pretty much missed the last 2 years of Junior school as he refused to go. He reacts really badly to even the slightest change in routine. He has now been settled at secondary since last September- attendance currently at 96% I am a student Nurse on the last intake before the bursary is stopped. I have wanted to do nursing all my life, so this is my last chance as I wouldn't be eligible for a student loan.

DS (13) is doing well but has a history of anxiety and panic attacks. He is being referred for counsellling at his school. Tragically, his best friend who he has known since nursery has just lost his battle with brain cancer. We are all devastated. He is not coping well. I have got him involved with fund raising (sponsored walk) I am helping arrange in the hope this will help him. I am trying to be strong so I can help him but am finding it so upsetting as well. He was a lovely, lovely lad and I can't believe life has been this cruel.

Landlord served me with a section 21 that expires next week. They are selling. We have been here 8 years and we love it here. I have spent the last 7 weeks trying desperately to find somewhere else but it is pointless. Rental prices have rocketed round here, there is a high demand for properties and people waiting. None will take partial HB, a lone parent with a poor credit history. I have no guarantor.

I contacted the council housing team way back in February. They gave me a runaround with the paperwork they said they needed, but finally said they had the info needed a month ago. They then booked me in for a telephone interview with a housing officer. They then postponed it twice due to staff sickness. Today is the 3rd day I have waited in all day for a phone interview ( my mobile keeps freezing). It is the 3rd time the phone has rung twice, only to be put straight down their other end. Each time it has happened I have rung their call centre straight back, only to be told they called several times and got no answer. They are lying. Every time I was next to the phone. My mobile didn't ring either. I am on hospital placement for the next few weeks working 3 13 hour shifts a week. I am having to take days off to wait for these calls. I am going to need to make these hours up somehow. I have now been told I have to wait all day Thursday for a callback to reshedule this once again. The 5th time. I have tried to go to the contact centre, only to be told the housing officers don't work from there and no one can speak to me. Spoke to shelter. They referred me to the civil advice people who can't help much now.

I am well aware I am going to be put into a b and b with my children all in one room indefininitely. I don't know how we will cope- my son doesn't sleep. All my children are extremely wary of strangers yet we will have to share a bathroom with up to 7 other families/ groups. I was sort of preparing for this but now I am so scared - if the council are treating us this badly before we're even on the streets, how are they going to act when we need a roof over our heads? Will they lie about things and ignore us then as well so we are trapped there for years.

My landlord is ruthless- he will be going straight to court and then will transfer it to high court bailiffs meaning the eviction will be quicker, plus they will not have to give any notice they are arriving. I am scared I will be at work or Uni (exams coming up) and my children will be here alone when they come. They will be petrified- their Dad used to boot the door in, they remember all that. Landlord has made implied threats whenever I have spoken to him.

I'm trying to be strong but I can't stop crying. I feel I have let my children down. I am scared of what is going to happen to us and how we will cope. What has happened to my friend's son is constantly on my mind - it's just beyond awful. And now all this. If anyone can help, then please - I really could do with it. I'm out of ideas completely, but I need to find a way to be strong enough to help my children through this. I need to find a way to cope for them - they only have me to fight for them. I apologise for any spelling, grammar errors- having to type this mega quick so I can go out with DS's to put some posters up in shops etc. But bloodyhell, all this is starting to seem like a nightmare. I don't know what to do, I really don't.

OP posts:
ChocolateSherberts2017 · 10/04/2017 10:35

Are you claiming DLA and carers allowance for your dc with autism. If not, make it a priority asap as that would be an extra source of income for you. Mencap have trained benefits advisers who will help you complete the form.

demonchilde · 11/04/2017 22:37

Hello all,

I was going to write a nice positive post about seeing the case worker yesterday. He was very helpful, talked me through the whole process and said he will advocate for me in court as well. He also agreed that the way they returned the deposit was dodgy, and he will look further into that. He also thinks that I will probably be entitled to compensation because they failed to protect the deposit in the first place. The way they returned the deposit was so the S21 would be valid, but that doesn't negate the fact that they failed to protect the money in the first place. He also seemed convinced that the county court won't allow him to transfer it to the high court at the enforcement stage. He said that any such requests he has seen lately have all been refused because the proper protocol is to let the county court deal with it.

A dear friend of mine ( I actually used to be her carer but we became very close) came round yesterday to say we could stay at hers instead of a hostel/ b and b. She thought I would then still be high priority due to severe overcrowding but I am not so sure. It is a 5 bed house, but she sleeps downstairs in the living room because of her disabilities. With us there, her, 2 other female adults (me and DD1), 2 adult males (her 2 teenage sons), 2 female children (10 and 11) and 3 Male children (my DS's aged 13 and 11, and her Ds aged 12.) Both our youngest sons suffer from ASD. It is not a big house though, just a standard 3 bed ex council house that has had a loft extension, kitchen is tiny and most of the living room. taken up with DS's equipment and her bed. I know sometimes you can be considered and treated as homeless due to severe overcrowding, but I am not sure if that would apply in that set up. I don't know how to find out either. The other thing is, I don't know if HB would help me with any money towards our keep as otherwise I` wouldn't be able to afford it. I know living there wouldn't be easy for any of us, and she is an angel for offering, as yes, it would be crowded but at least the kids would not be sharing with strangers. I don't know how to find out if its an option though, or where I could store my stuff whilst we were there either?

So anyway, ~I was feeling a bit more positive. `But now In have just got in to get a letter from the housing benefit department telling me that all my money has been stopped because they have been informed of a change of circumstances. I don't know what they are talking about, I sent all the details of my bursary to tax credits, HB and DLA when it was awarded. I was told they remained largely unchanged. I am terrified they think my ex partner is living here still because his name is on the S21 as well as mine, because LL was reluctant to take him off the tenancy so they could still go after him as well as me for any rent arrears etc if they needed to. How can I prove he hasn't lived here- a lot of the time he was living with his mum and dad ( who didn't declare he was there so THEIR benefits were affected. He also did a lot of sofa surfing, spent while in a psychiatric hospital, and even now is living unofficially in a friends house as they haven't declared he is there either. Apparently even his friend isn't supposed to be there, his girlfriend is still claiming as single (angry face - can't do on here). So how on earth will I prove he has not been here for years if that is what they think? And if I get taken to court for anything like that, my nursing career will be over forever. But I have always been honest about my income, always kept any agencies informed about any changes in circumstances, income etc.

But I am terrified. When my circumstances kept changing 2 or 3 years ago (changed job/hours a couple off times then had to leave and apply for income support/ carers allowance they kept me waiting sometimes for months with no housing benefit because of backlogs their end. It used to put me into rent arrears and because of that I almost lost the house back then as well. I can't cope with all that. Plus if `I have rent arrears when I apply as homeless they may well find me intentionally homeless. Plus a condition of being in the second highest band is that you are either working or a carer but to qualify for that band you have to have rent arrears of less than £50. If you don't meet these conditions you are stuck in the lowest bands which mean you are often stuck in temporary accommodation for years and years before having any chance at all of being offered secure accommodation.

I've had enough now. I am so tired, so sick of having to fight for everything, sick of being made to feel I have done something wrong when all I am trying to do is better myself, care for my son and provide a stable, safe and happy home for all my children, but it feels like people are doing everything they can so I not able to any not that. I am so so sick and tired off it all, I want to just go to bed and sleep forever. I had such a happy start to the year, I was delighted to be given the chance to start the degree In have wanted to do so many years, and so happy that DS4 was finally settling down after a nightmare couple of years and attending school after missing so much. But now look at me- sorry for the language, but I am fucked. I feel like everything I need just for basic living is being taken away from me- the home I love, my cat, any control over our future, and now my income, just the money I need for basic survival - food, the gas and electric meters, diesel to get the kids to school and Uni ( not on a bus route and quite far out). I'm pretty sure my eldest DD who I was so close to is going to jump ship before long, DS2 (22) finishes his degree in May and was supposed to be coming home, he won't be able to afford to live in London just on his wages alone. He won't be entitled to any HB because of his age. He also has ASD and is struggling now his long term Dp has left him, I was looking forward to having him back for a bit so I could key an eye on him, but now he has no home to comer back to. I have let him down. I have let all of them down. I am now going to have no income indefinitely whilst they do this investigation they are doing for whatever reason. How on earth will I now manage with no money at all and impending homelessness and all the degradation that is going to cause, and distress it will cause the DC's I love so dearly and just want to be able to protect and look after. How will I find all the energy and time I will need to now fight this as well as all the stuff with the housing situation. What will my already arsey LL do now I cannot pay him as well as not vacate his house?

I can't take anymore. I don't have the strength or energy to wait for the next thing to go wrong and trip us all up. I feel like I have been fighting for years, the benefits system, to keep my ex away and then to try and undo the damage he did with sod all help from the NHS who just don't have the resources. The same trying to get my son help and a diagnosis. Fighting the education system who kept trying to fine me for my son's non attendance despite them witnessing him kicking, spitting at and punching men when I tried to force him to go in, despite knowing he was so scared of school he had cut and burned himself so he didn't have to when he was only 9. Having to look after a mother who never looked after me because there is no one else who can or will help.

Why does all this shit and grief always happen to me. I made some big mistakes in my life ( putting up with abusive men mainly) and we still suffer from the repercussions now, but all I have been trying to do for years is to get away from that life. But it feels like not only do people not only not want to help me with that, they are actively trying to prevent giving me a chance to that. Like them or something is tripping me up ever step of the way. I am sick of it. I am not a bad person, so why do I deserve all this? why is it always me who gets the short straw. I know all this probably sounds and is self pitying but it is how I feel. I have had enough. I can't do this anymore. I love my DC's there are my world, they are the reason I am still here. But now, I won't even be able to clothe and feed them for however long this investigation takes ( and I had heard of people in similar situations who have had their money stopped for months and months). I can't even provide them with a roof over their heads or a place to live where they will feel safe. And if I am found intentionally homeless, SS apparently will only house them, not me. And I will lose them, my whole reason for wanting to make us a better life. `It is all starting to fell very pointless now. I feel hopeless and I feel trapped. I feel like already I am buggering up the degree and career I think I could actually do very well at if only I didn't have all this constant crap taking up all my mental energy and time. I feel very alone, very vulnerable and I just want to run away before the next things goes wrong. I've had enough.

OP posts:
Slightlyperturbedowlagain · 11/04/2017 22:56

You are not buggering up your degree, talk to your tutor, you can submit mitigating circumstances and redo bits if you need to.
Please get some support in RL, (talk to the Samaritans if there is no one else) you are doing awesomely well and you are not screwing up, you will get through this. It is exhausting and awful and everything feels like it is conspiring against you but you will get through it. I'm sure the situation with your ex happens all the time- can shelter or CAB help with this? Go back to the beginning of the thread and see who has been suggested that you haven't asked for help from and keep going. Who might be able to advocate on your behalf?
Try and get some sleep and start again tomorrow. Lots of unmumsnetty hugs Flowers

IfYouGoDownToTheWoodsToday · 11/04/2017 23:06

Flowers I would echo what Slightly has said. I do feel for you.

Tomorrow is another day so first thing find out why they want to stop your benefit. Then phone your case worker and tell him what's happened and see what he suggests.
I know you must feel awful but you will come through this. Your lovely friend is also there for you, yes it would be very crowded in her house but if it was only for a short while, to give you some breathing space- that would be much better than a B&B.

Remember you're the only mum your children have. They love you to bits and are doing the very best you can for them. They will see you trying every single day to do the the right thing for them. They love you to bits x

dustpan · 11/04/2017 23:45

Can you speak to your sons school & explain you may end up in temp accommodation outside the area & ask if any emergency funding they can use to pay for taxi to and from school for son? Or is there any element of DLA that would cover this temporarily?

Such a rubbish situation. You deserve a break. So hoping you hang in there and this comes good in the end

MrsLupo · 12/04/2017 02:08

You're not letting anyone down, demon, least of all your children. You are very obviously a loving, protective mother - that shines through in all your posts. It is you who have been let down, by your ex, by your landlord, and most of all by a venal, self-serving government that has eroded all the rights, supports and safety nets that would once have enabled someone in your situation to ride out a rough patch with dignity.

You will get through this, I am sure you will. Though you're pissed off and at the end of your tether, you sound like you're smart and tough, and you can do this. Keep banging on doors and rattling cages. You've had some good advice on here. Something will give soon.

Flowers
Ampersand22 · 12/04/2017 07:06

None of this is within my realm of experience so I can't offer advice, just Flowers

I cannot believe what I am reading, it's awful. You've had some really great advice, agree with the above poster on your smartness and toughness. Please don't give up.

streetch · 12/04/2017 08:06

Big hugs. I've also been served a section 21 for the second time in 3 years and it really is a horrible time, we will probably be going the possession order route as well because rents have shot up around here and there is no way we can get a deposit and fees together before the S21 expires and the dcs need more security than we can ever get them in the private rental sector. Something I have been told a few times by people who have been through it is that the council will always tell you the worst case scenario because they want to scare you off but in reality they very rarely actually put people that far out of area. I really hope it is the same for you!

It is disgusting that people can be treated this way through no fault of their own, housing is a basic human need [anger]
I hope you get your money sorted out soon - in the meantime you have your deposit which if I read that correctly your landlady can't prove she gave you? Wink

FlissMumsnet · 12/04/2017 10:03

Hi demonchilde,

We're so sorry to hear what a rough time you're having. We hope you don't mind, but when these threads are flagged up to us we usually add a link to our Mental Health resources - here. You can also go to the Samaritans' website here, or email them on [email protected].

Support from other Mumsnetters is great and we really hope you will be able to take some comfort from your fellow posters, but as other MNers will tell you, it's really a good idea to seek RL help and support as well. To that end, we've moved your thread across to Legal.

Sorry for hijacking your thread, demonchilde and we really hope things start to look up for you soon.

demonchilde · 12/04/2017 17:02

Thank you all so much ( still can't work out flowers on here.. ;) ). I'm sorry if I alarmed anyone, I was just so tired, fed up and at the end of my tether with it all and I didn't read it back before posting. I suppose I need to toughen up a bit now, not good if I'm feeling defeated already whilst we still have a decent roof over our heads and more than one room for us all! Not helping either that DS4 really seems on a bit of a downward spiral - school holidays aren't his best time anyway, but all this is affecting him, and so is the death of DS3's young friend - he also knew him well as he was round here a lot over the years. I know it's not his fault but he doesn't give me a minutes peace, follows me around, and talks/ screeches constantly. Doesn't make it easy to rest or to make phone calls.

Sorry to hear you have also had an S21 Streetch- hopefully things will go smoother for you and you are somewhere the housing shortage is a little better than round here. It's horrible though isn't it- makes you feel so powerless.

I phoned the customer contact centre at the council today to ask why my benefit has been stopped. Had to hold for just under an hour. They say they cannot help me- just to go on what is on the letter. The letter does not expand upon what is supposed to have changed, just that they have been informed of one. It is worded almost as though they are trying to catch me out. When my income has changed slightly in the past (due to varying hours) the letters stated there was a change notified by ATLAS and it was recalculated accordingly. This doesn't say that, it doesn't say who or what is supposed to have changed or how they became aware of it. It then tells me to inform them on any recent changes. I can only guess at what this or they are supposed to be. Whether it is because the S21b has run out and they have assumed I have moved? Or because DD is due to finish school after her A levels ( though I did tell them this). What I am most worried about is that they think my Ex is still living here because he is still on the tenancy and the S21. I did ask for him to be removed but LL didn't want to as she wanted to be able to pursue him for rent arrears if need be. He also broke the front door and all the windows and she wanted to be able to pursue him for the costs if insurance/ me didn't (in the end my insurance covered most and `I paid the rest).

I've no letter from tax credits to say my money has been stopped there as well, but it hasn't gone in today. I will see if it does tomorrow. I don't really know where to go from here TBH. I know I'm waiting for the court date to give to the case worker when I get it. I suppose I will somehow have to go to the council officers and see if I can find out any more about why they have stopped the HB. I will email as well so I have a paper trail. I' am also going to try to contact the councillor and maybe MP. In the meantime I have an essay, revision, 3 13 hour days a week on placement a week ( and time to make up), a 12 mile sponsored walk on Saturday, the DC's to look after ( school hols -ugh) and a house to pack up :(. I am so bloody tired though, feel like I could sleep for a week despite too much coffee. Also have young DS's friend's funeral next week to get through - he wants to go but I think he is going to find it very difficult :(.

OP posts:
demonchilde · 12/04/2017 17:14

I know I'm not good at editing but can't let the 'me didn't' bit go :D. I didn't..! Also, thank you MNHQ. Sorry if my post alarmed anyone. I do try and get RL help but it's not easy- a lot of people I know are affected by DC3's friend's death, and I can't keep burdening people with my problems as well. They also seem ( well, are) so insignificant in comparison to that I don't want to make too much of a fuss. I've also had a few people who were supposed to be close friends not give one txt or one word of support despite knowing what I have going on. I have blocked them. Always good to know who your actual friends are and not waste time on the rest I think.

OP posts:
Slightlyperturbedowlagain · 12/04/2017 19:45

It's good to hear you are feeling a bit better in yourself, even if everything else is not yet any better. If you want to private message me the name of the university you are studying at when you have a spare minute (!) then I will have a trawl through their student union webpages and see if I can find a welfare number for you to contact if you haven't done this already. The uni I work at has several sources of donated funds for supporting students short-term through periods of extreme need so yours might too. Also is your MP any good?

Bettyspants · 12/04/2017 23:42

Op you are an amazing person, you're in a complete shitstorm but you CAN do this. PM me if there's anything I can help with re nurse training/uni . For mit circs the uni will most likely need written evidence. I strongly advise seeing your GP explain your situation and the effect it is happening on your well being. Also explain regarding needing evidence-your Gp can document the effect all this is having on your psychological health.

aliceinwanderland · 13/04/2017 06:15

Hi op, this all sounds horrendous. You can email your counsellors and mp. You don't have to wait until they have a surgery. It is ridiculous that they can't tell you why your money has been stopped. There must be a challenge procedure. Can your caseworker help too ?

aliceinwanderland · 13/04/2017 06:16

The councilors details will be on the local authority website.

demonchilde · 14/04/2017 14:12

Thank you all for your help and kind words, you are very sweet X.

Was on placement all day yesterday, so didn't get a chance to do much. I did leave a message with my case worker to call me though, so hopefully he will Tuesday. I will have a google for the name of the name of the local councillor today and draft out an email.

Mum tax credits went in yesterday at least, so they haven't been stopped yet, which is something.

OP posts:
traviata · 14/04/2017 21:15

What a horrible situation. Flowers for you, I wish you loads of strength.

I do agree with what your case worker said about the bailiffs - many county courts are now refusing transfers to the high court.

You can write yourself to the court when the possession claim comes - ask them to refuse a transfer on the grounds that you have given - because the HCEO don't have to give notice and in your situation it is absolutely essential that you get notice of the eviction date.

Put this in your defence form , which is also the place where you ask for extra time.

demonchilde · 17/04/2017 19:51

Thank you for your kind words traviata.

I am relieved to hear that about the bailiffs- I realise they are an inevitable part of there process, and why the LL would want to use them to hurry things up. But the fact they give no notice/ date at all is what worries me- there's a high chance I would be on placement and the DC's here alone, or no one would be here meaning our essential stuff, and the cat would be locked in. According to the council, it also increases the chance we will be placed far out of the area as it gives them no notice either to secure emergency accommodation (well, so they say).

So yes, thank you, I will write too the court and explain this too. I can also ( if any use) provide them with communication for all the estate agents etc I have contacted to try and secure accommodation to prove I did everything possible to avoid having to stay in the property beyond the date on the S21. I don't particularly want extra time here but will if it means DD1 can finish her A- levels without all that disruption. I also have a feeling the council will ask me to apply for this, but I'm not sure if this will be my choice or theirs?

OP posts:
Molly333 · 22/04/2017 04:40

Ok let's stop here , have a deep breathe . In my opinion stop and sort your house and your children first , tell uni your crisis and defer for a while ( I did this ) , you have to sort this for you and the kids but need time yo do so . Stop uni for a while is my advice your kids need you here to sort this

TreadSoftly · 22/04/2017 06:12

With each new page of this thread I've been hoping that things start to look up for you OP. The way you are handling all these plates in the air is so impressive, I'm in awe. Keep on keeping on. Flowers

demonchilde · 23/04/2017 16:52

Thanks for the replies.

I can't afford to defer Uni Molly333 - if I do I will lose my bursary - mine was the last intake to qualify for one. I can't afford to take out a huge loan to cover fees etc. I would be in my late 40's when I qualified and £60,000 pus in debt with just that. I also think it is wrong to have to pay to become a nurse in the NHS - they should be investing in us, not charging us.

And thank you TreadSoftly - it means a lot to me to know someone is rooting me on :). I'm still here ha - still plodding on.

It's been quite a week. Poor DS3 (13) had the funeral of his best friend on Thursday. It was absolutely awful even for the adults there so for the kids there it must have been really difficult. But at least he has started to talk about it all now, he was blocking it out before. Luckily, Uni have told me I am not allowed to make any placement time up during the Easter Break (last week and this), so I have been able to concentrate on all this, spend a bit of extra time with the DC's. I then have two weeks back at Uni for exams before going back to my placement. Actually, revising, reading etc has helped keep me sane I think - I'd just worry about everything otherwise, and so much of it is out of my control really that worrying would be pointless. I also have a new thing to worry about - my GP has referred me for an urgent biopsy on my throat :(. I've been losing my voice sporadically for a while, and getting sore throats, but I was really worried the other day as I tried singing along to the radio only to realise most of voice has gone completely (DC's will be pleased about that though ;) ). GP had a look and is especially worried as he says he could feel a lump. So very worried about that too.

The court paperwork arrived yesterday. I'm assuming that's the one I have 14 days to reply to. All the bits about where the deposit was/ is held was left blank and N/A - deposit returned to tenant listed instead. I am confused - I thought they could be fined for not protecting my deposit? There's a bit in my tenancy agreement as well saying that any interest accrued on the deposit is the landlord's? Is that legal does anyone know?

OP posts:
demonchilde · 24/04/2017 20:24

Just bumping this to see if anyone knows anything regarding the court forms. Are these the ones I have 14 days to reply to? And is it on here I need to write about the high court bailiffs?

Sorry if pestering but it turns out my case worker is on holiday till next week so I'm unsure what to do really.

OP posts:
aliceinwanderland · 24/04/2017 22:40

hi OP - it's difficult to know exactly what is required without seeing the papers. They will normally explain what the date is for responding. You can also call the issuing court and ask for advice. It's not quite my area but I think that the landlord can be fined for not protecting the deposit.

Can you get cover from another case worker? If not I suggest you check with the court what the deadline is for responding, so hopefully your case worker can assist with the papers.

demonchilde · 26/04/2017 17:31

Thank you aliceinwanderland. The 14 days from receiving the court documents is not up until next Saturday, so I think I may as well wait until my case worker is back on Monday. Still can't get hold of my housing officer so am going to just drop in a copy of the letter.

Still no news as to why they have stopped my benefit, they just say they are investigating. The thing is, it all looks really dodgy how my ex is also named as a tenant despite the fact he has been gone for years. I'd also be interested to see if it was legal for the LL to insist on keeping my ex on the tenancy agreement despite me wanting him taken of it and them knowing he no longer lived here.

Another thing is - I've had a google about local housing associations and discovered that quite a few won't let to tenants with CCJ's, yet the homeless team will be the reason I get one by insisting that I wait for the LL to take me to court for possession. It's me who will have to pay the court costs somehow. The whole process is a bloody nightmare TBH- feel like I am growing in a sea of questions, paperwork, coursework and revision, yet this is the easy part whilst we are still in a decent house, not all in one room. It's not even the material things/ nice area about living here I'm bothered about losing (although I will miss here very much). It's having the security ripped from completely under your feet. The DC's want to know where we are going, when and so on (especially DS4 who has ASD - all this is already affecting him really badly). They want to know if one day we will be able to get our cat back, but I have no answers for them. All I can say to them is that we will be OK and get through whatever as long as we are together. I hope that's true.

I'm also panicking about how I am supposed to afford all the new furniture etc when we do finally get housed. This house was provided mostly furnished, and the bits we have got are so old and battered now they won't be worth taking. Mind you, one step at a time I suppose :(.

OP posts:
OliviaBenson · 30/04/2017 08:54

Hi op,

I think ( but you need to take advice) if your landlord hasn't protected your deposit, it can make the s21 notice invalid.

england.shelter.org.uk/housing_advice/tenancy_deposits/tenancy_deposit_protection_rules

I don't have any legal knowledge but perhaps try shelter.