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Original poster

Help please, Buyer saying they received toilet paper not pram

308 replies

Angelika321 · 25/01/2020 08:33

As above really. I sent a pram via courier sold for £300, but the buyer is telling me they received toilet paper.

Ebay are insisting I accept the return, (and then file an appeal) but I don't see why I should.

Do I have any recourse?

OP posts:
Thread gallery
6
Whatsnewpussyhat · 25/01/2020 12:15

There are only 2 possibilities.

  1. someone working at the drop off point or the courier, opened it, replaced with loo roll and wrapped up the loo roll instead.

  2. the buyer is a lying scamming arsehole.

If you accept the return they will just send back loo roll. Ebay will make you refund either way and you will have no pram.

Any time I sell anything on ebay I take photos of the item before/after packaging with pics of any labels etc.
Anything that big would always be cash on collection only.

mrsjackrussell · 25/01/2020 12:16

I don't think that loo roll would weigh 13kg. You can sort this out. Sounds like a scam.

stuckinthemiddlewithtwats · 25/01/2020 12:20

Speak to the courier. They generally contact the person who delivered it and they'll be able to tell you whether they did actually carry it into their kitchen for them or if that's bs. I doubt they'd be able to tell you if they also coincidentally had a second delivery of toilet rolls for the same address.

Does sound like they're trying to scam you - there is a major issue with eBay not allowing sellers to give buyers anything other than positive feedback as they can repeatedly scam people and get away with it as they look legit.

Chocmallows · 25/01/2020 12:25

Contact the courier and as you stated the value I assume you have insurance for £250 and £20? You will need to claim this, but they can pursue with the purchaser.

yogo · 25/01/2020 12:32

That's a scam. I hope you don't get forced to refund.

Doyoumind · 25/01/2020 12:33

Definitely a scam. I hope you don't end up losing out but I worry you might do.

Original poster
Angelika321 · 25/01/2020 12:33

The courier was Hermes and it was insured and tracked.

I've contacted them but as it was a large parcel they had to get a subcontractor to deliver it. They have put the query in and I should get an update in 48 hours.

Ebay have suggested waiting until the 1st so that the buyer has to escalate the case. They will then automatically receive a return label and will send back the tissue. I then have to appeal with my evidence. If successful I will be refunded

I just don't see why I have to accept the return when it's not what I posted. And then appeal the decision.

I didn't take any pictures of it but I do have CCTV outside my house which shows the package being taken to the car when it was dropped off.

OP posts:
Chocmallows · 25/01/2020 12:37

Do you have insurance listed on your receipt?

NightsOfCabiria · 25/01/2020 12:42

If you google, there’s an awful lot of this type of thing happening. People ordering laptops and receiving books etc.. Couriers use casual labour so there’s no recourse when they leave.

The courier is generally the chink in the chain.

OnTheEdgeOfTheNight · 25/01/2020 12:44

Presumably the parcel shop weighed the package - can you prove it was 13kg?

Equanimitas · 25/01/2020 12:51

I just don't see why I have to accept the return when it's not what I posted. And then appeal the decision.

Because it looks like it was your courier's cock-up, and it is you who has rights to claim against the courier.

To be honest, if you use crappy Hermes this is a risk you have to take.

cuckooken · 25/01/2020 12:59

Definitely a scam. Either by the courier of the buyer. eBay is absolutely shit for selling high value items for this very reason. There is no protection for you, the seller.

I would imagine the insurance won't help, they delivered the parcel so have kept their end of the deal. The fact that the buyer is now saying what's inside isn't what they bought is irrelevant. The courier delivered. They may have a dodgy worker switching things but tbh a pram is a bit big to be scamming in, it's usually small high value things like laptops, tablets and phones. My thoughts are the buyer is at it.

cuckooken · 25/01/2020 13:00

Because it looks like it was your courier's cock-up, and it is you who has rights to claim against the courier

There is no claim against the courier. They delivered the parcel and have fulfilled their obligation.

autismadhd · 25/01/2020 13:03

You’ve got their address tbh I’d be driving there and sitting and waiting to get a photo of them using the pram even if it was 100 miles away

cuckooken · 25/01/2020 13:04

You’ve got their address tbh I’d be driving there and sitting and waiting to get a photo of them using the pram

Ah, this is a brilliant idea Grin

Berthatydfil · 25/01/2020 13:04

Keep the cctv footage - if the prom was in a box this will be apparent and also the way it was carried may also indicate the weight.
Ask the buyer for a picture of the package that was delivered and tell them you will be comparing it to your photographs of the pick up , and also tell them that as your prom has been stolen you will be passing all the information to the police.

AnchorDownDeepBreath · 25/01/2020 13:07

Because it looks like it was your courier's cock-up, and it is you who has rights to claim against the courier.

This.

There is no claim against the courier. They delivered the parcel and have fulfilled their obligation.

Only if the courier delivered the correct parcel. If they've delivered the wrong parcel or someone has swapped the pram for toilet paper while it was in their care, they do still have an obligation. The contract is to deliver X from A to B; not to deliver anything from A to B...

I have no idea whether the courier or the eBayer is more likely to be on the scam here, but it has to be one of them.

Whynosnowyet · 25/01/2020 13:11

Average loo roll weighs 8oz..

Ask for pics.

Berthatydfil · 25/01/2020 13:12

Prom - pram

Roselilly36 · 25/01/2020 13:12

Certainly sounds like a scam, I wonder how many times they have got away with it? Unfortunately, eBay usually sides with the buyer, as they will claim the item purchased has not been supplied. Such a shame it’s a lot of money to lose.

elaeocarpus · 25/01/2020 13:23

13kg of loo roll would be about 57 rolls, you could work out dimensions relative to your pram box... i presume they aren't planning to post 57 loo rolls back.....

I think with ebay you accept the return but dont have ti refund until the return comes back. Ive had a buyer try it on and never sent anything back so i didn't have to refund money- has a chat with ebay who found in my favour

ShirleyPhallus · 25/01/2020 13:24

I thought pram scams were pretty well know tbh

Puzzledandpissedoff · 25/01/2020 13:29

I put the value as £250 and it was bought for £280 + £20 for postage

Ouch Hmm I really hope this doesn't happen, but if Hermes ask for proof of what the item sold for, you may have given them an "out" on the grounds of under-insurance

I know this doesn't help in your current case, but in future always sell anything valuable strictly for cash on collection - there are just too many scammers around to risk the alternatives

BumbleBeee69 · 25/01/2020 13:30

sounds shady a fuck OP.. fight this Flowers

Inver38 · 25/01/2020 13:31

Ask them for a picture of the toilet roll? Presumably the first thing they did was take a picture.
I’d also ask for a picture of the label, say the courier want to confirm it wasn’t an incorrect parcel.
The driver will remember if it was a bag or box, I’d be tempted to say something along the lines of so lucky my in law/acquaintance works for delivery company, must be an error we’ll get them to check and pop back!

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