I have also just emailed this over.
Hello,
I would just like to give you a little feedback on your School Essentials Grant 2024 application process.
We have been in receipt of the grant in previous years and this has been invaluable to us as a low income family with three disabled children.
Each year I have applied, I have either sought permission from my employer to apply on shift or set an alarm to alert me to the opening time to ensure I was able to apply during the application window.
I have always taken some comfort that once my application was in and supporting evidence submitted, that I would most likely be accepted. This gave me comfort and clarity.
This year, the new application process has caused us stress and discomfort.
We are checking emails, Facebook pages, Mumsnet and your website multiple times a day in hope of an update. Every time we have asked for information, we receive an email back stating the same information - ‘you will hear the outcome by the 9th August 2024’.
I feel it would be less detrimental to applicants for you to be transparent and clear about the volume of applications, the percentage of these which you can help, your selection process, if you prioritise applications based on the number of the children in the family and even the days you complete payment runs.
I have noticed the payments appear to be credited on a Tuesday, which leads me to believe you complete a payment run once weekly on a Friday. Providing this information to applicants will help ease the desire to check our accounts through the night etc.
The 9th August is very late to start buying school essentials. Many of the stores have already ran their ‘Back to School’ promotions and provided discount. For those of us with neurodivergent children, it can take time to find the correct items of clothing / footwear to suit our children’s needs. Finding out your application status three weeks prior to starting the new school year seems far too late.
If you could provide some clarity to the questions above, either via email or one of your platforms, it would be gratefully appreciated.
Many thanks