insider here.
*JL was in a mess in various ways, hence why they needed to move agency. Surprisingly, the iconic tear jerkers we all knew and love didn't convert into sales for JL, it just made everyone excited for christmas and they shopped elsewhere! Since moving, JL's probability is on the up and they're out of the red.
*they want to be more 'modern' that means reflecting real audience challenges; this year it was people want to give but don't know where to start, so resort to cash and vouchers, this is esp., true of grandparents, thus giving a credible role of JL's expertise and range to assist. Last year it was the role of gift giving to connect, told through father/son dynamics.
I can see where you're all coming from but some handy context.