I can see where you're all coming from but
But indeed.
First rule of marketing - Be easy to buy from.
JL has closed two stores close to me so I have to trek into godforesakencity to buy face to face, which I cba to do.
The way forward @JRsEyebrows - and you can have this advert pitch for free - is to cross market with Waitrose. 1) Order your lovely JL pyjamas and Christmas gifts online 2) collect from Waitrose oh, you only came to pick up your order and as you’re waiting for the customer service people to locate it, somehow you fill up your trolley with marvellous Festive Food, spend £1,000 and it won’t fit in the car so you have to strap it to the roof ha ha what japes 3) final shot of everyone sitting around bedecked in JL PJs playing games eating exclusive Waitrose cake and picky bits. Sorry, smorgasbord.
Get in first before M&S (you two are the only retailers who offer clothing, homeware and a full grocery shop) and £££.
edited for typo